Tesco misprice discussion area part 10

ben500

Little_John wrote:

I noticed the xbox sels eariler I did say they were interesting :T

As for repeating offers yes they have in the past the brain one seemed to be on for 2 weeks its Lego starwars this week.

I cant belive we got so many pages on the last thread and even most of number 8 was about consoles and we are still going on about them.
I would have thought tesco would have stopped the offers by now. surely everyone when buying such a high value item makes sure the price charged and any offers actually go through when buy the items. I just expect that some people are happy to get the free game.

I am begining to feel sorry for Kevin and Joanne having to deal with allt he problems. I also hear that things maybe under review after what has happened.

Don't feel sorry for them, There is good reason for Joanne Lieth being seconded to this particular task she is no minnow I assure you.

hilla_2

ben500 wrote:

I suspect this thread is going to be interesting again this week.;)

sorry to be thick but what is GOTW

Clasics

ben500 wrote:

Don't feel sorry for them, There is good reason for Joanne Lieth being seconded to this particular task she is no minnow I assure you.

She should work for the Pru with a surname like that. Rubbish, I know, but the local offie has an amazing offfer on grolsch atm...does it show? You reckon there's a chance of a major @rse kicking of store managers ocurring given that such a CS 'big hitter' has been dragged into this unseemly mess?

ben500

Clasics wrote:

She should work for the Pru with a surname like that. Rubbish, I know, but the local offie has an amazing offfer on grolsch atm...does it show? You reckon there's a chance of a major @rse kicking of store managers ocurring given that such a CS 'big hitter' has been dragged into this unseemly mess?

I don't think that would be the purpose of such an appointment, more a problem solving excercise, she has a very strong cs cv.

Bunni_boy

Bunni_boy wrote:

Great result, just had a call from Kevin Kelly. I just have to go back to the store for a refund for my Xbox.

Keep trying and you will succeed.

Bunni_boy

Unfortunately, the store said they knew nothing about the refund when I got there. Not a happy bunny when I left there.

Does anybody know if Kevin Kelly works on a Saturday morning, or shall I call him on Monday morning.

Thanks.

scared-i-jellyfish

hilla wrote:

sorry to be thick but what is GOTW

Game of the Week

MyUserNamesTaken

Little_John wrote:

I noticed the xbox sels eariler I did say they were interesting :T

As for repeating offers yes they have in the past the brain one seemed to be on for 2 weeks its Lego starwars this week.

I cant belive we got so many pages on the last thread and even most of number 8 was about consoles and we are still going on about them.
I would have thought tesco would have stopped the offers by now. surely everyone when buying such a high value item makes sure the price charged and any offers actually go through when buy the items. I just expect that some people are happy to get the free game.

I am begining to feel sorry for Kevin and Joanne having to deal with allt he problems. I also hear that things maybe under review after what has happened.

As I said earlier, it's very hard for Tesco to get out of the console/games promotion, as it is part of the agreement made between Tesco Buyers and the Suppliers. Brain Training was on offer for two weeks, along with a dedicated FSDU, due to Tesco Buyers getting a big discount on the game if they pushed it in their stores in exactly that way. If Tesco pulls the plug on the promotion, some of the terms of the contract with the suppliers will be broken. The sole aim of the Buyers is to get the best price possible from the suppliers, including negotiating shelf space, promotional displays, FSDUs, etc. Every store has planograms for every inch of shelf space. Suppliers send in merchandisers to check on compliance every now and then, too. It's a lot more complicated than you think. The solution to this problem isn't withdrawing the promotion. The answer is sort the sodding POS and tills out. Stores which don't put up the POS (Constantine, this applies to your store... ) are already failing to comply with the agreement made between the Buyers and Suppliers. If the suppliers compliance check those stores, they will be reported to HO and get into trouble for it.

Tesco has become too big for its own boots. It cannot handle the constant changes in promotions.

The carrier bags say "We check 10,000 prices in other stores so that you don't have to". I think they should spend more money and time checking the prices in their own stores.

ixi

well thanks to HO customer services I got my PSP and Game. Thanks for all the advice folks. Just one question - even though my receipt shows "Overcharge Collected". Is it possible to take the goods back to another store and pay the difference to get a Core 360? or will they tell me to go away as its been R&R'd and bought from a different store.

Thanks

ben500

ixi wrote:

well thanks to HO customer services I got my PSP and Game. Thanks for all the advice folks. Just one question - even though my receipt shows "Overcharge Collected". Is it possible to take the goods back to another store and pay the difference to get a Core 360? or will they tell me to go away as its been R&R'd and bought from a different store.

Thanks

Who knows:idea:

bassman

Got about 40 pages to read to catch up, before I can post.........We've had some brilliant PSP action....