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Reclaim lost Tesco points: Report your SUCCESSES

edited 5 December 2017 at 12:52PM in Shop but don't drop
1.3K replies 241.9K views
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  • 0beron990beron99 Forumite
    1 posts
    I remember reading on your MoneySavingExpert.com site that we could reclaim out of date Tesco vouchers. I haven't been able to reclaim any such vouchers.
  • Bo5767Bo5767 Forumite
    1 posts
    I rang up Tesco because I knew I had vouchers which had gone out of date. They said the details had been wiped before a certain time, so I wasn't entitled to anything.
    (I had the expired vouchers IN MY HAND)
    So I'm not sure what happened, but it certainly didn't work for me.:(
  • no1catmanno1catman Forumite
    3K posts
    Tenth Anniversary 1,000 Posts I've been Money Tipped!
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    Bo5767 wrote: »
    I rang up Tesco because I knew I had vouchers which had gone out of date. They said the details had been wiped before a certain time, so I wasn't entitled to anything.
    (I had the expired vouchers IN MY HAND)
    So I'm not sure what happened, but it certainly didn't work for me.:(


    Sorry to read that you didn't use them in time. However, your post has self-penned explanations.
    ... " I knew I had vouchers which had gone out of date"
    Vouchers, have a life of two years, it says valid until .... , therefore why should Tesco keep a record of older 'expired' ones?


    Some people spend them quite quickly, others want to save them for something special - with on-line deals etc. (and therefore still have the spent vouchers) - so store them with oldest on the top.


    On the other hand, some people change address, and then years later wonder why there haven't had any Tesco vouchers - they didn't tell Tesco.
    I used to work for Tesco - now retired - speciality Clubcard
  • I recently came across a few Tesco vouchers which had slipped down the back of a drawer. They were out of date so I rang Clubcard who told me that I had lost the value of them!! 3 of them are 2014 and the other 2 are late 2013.
    I am quite upset as the value is £13 which I could put to good use for my niece who is starting secondary school soon.
    Poor customer service Tesco. Those vouchers were MINE and you shouldn't just scrap them like that!
    I still spent my money in your store so I should still be entitled.

    Not happy! :sad::mad:
  • At our last count, the total amount claimed back is £32,869 - which's amazing!

    How's the reclaiming going? We'd love to hear more of your success stories so keep 'em coming!

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  • no1catmanno1catman Forumite
    3K posts
    Tenth Anniversary 1,000 Posts I've been Money Tipped!
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    MSE_Amelia wrote: »
    At our last count, the total amount claimed back is £32,869 - which's amazing!

    How's the reclaiming going? We'd love to hear more of your success stories so keep 'em coming!



    Probably it's less posting about 'success' because people 'on-line' have got used to seeing their vouchers in MCA. Though, some may be missed with other accounts that aren't linked together.


    Or, when people move and Tesco CC aren't informed - vouchers go to old address. Then again, you may change for the CC used in-store, but the one linked to your email address for on-line use, is a different separate one - is not changed - vouchers go to old address!
    I used to work for Tesco - now retired - speciality Clubcard
  • jane52_2jane52_2 Forumite
    4 posts
    I emailed Tescos a few months ago, (when this story was first posted), and was told that I could only claim unused vouchers if I could post the vouchers that I had not used back to them.

    In addition only vouchers from the present round could be refunded.

    Finally that any refund Tesco made was a one off good will gesture as I had been ill/in hospital

    Any advice?

    Thanks Jane
  • no1catmanno1catman Forumite
    3K posts
    Tenth Anniversary 1,000 Posts I've been Money Tipped!
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    Jane52 wrote: »
    I emailed Tescos a few months ago, (when this story was first posted), and was told that I could only claim unused vouchers if I could post the vouchers that I had not used back to them.
    In addition only vouchers from the present round could be refunded.

    Finally that any refund Tesco made was a one off good will gesture as I had been ill/in hospital

    Any advice?
    Thanks Jane



    Where vouchers are out of date, who ever you contact by email or by 'phone has no access to those vouchers - they don't need to they are out of date.
    Moreover, just because you have physically got them, doesn't mean they haven't been used! May have been used on-line, Tesco Direct in-store, or have been previously rolled over.
    Hence the request that you post them, to enable them to do a bigger search, destroy them - to avoid any future confusion.


    Advice, easy - post off the 'old' vouchers as soon as possible, together with a covering note, perhaps enclose a print of the email. And, keep your vouchers in a safe place - oldest ones on top, so they don't expire.
    As Tesco have said that this is a one-off.
    I used to work for Tesco - now retired - speciality Clubcard
  • I got £4 - but more than 2 yrs ago i know i lost £100s :(
  • AiraaAiraa Forumite
    1 posts
    £12.50 plus a load of coupons that I can't even remember receiving :D
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