Reclaim lost Tesco points: Report your SUCCESSES

0beron99

I remember reading on your MoneySavingExpert.com site that we could reclaim out of date Tesco vouchers. I haven't been able to reclaim any such vouchers.

Bo5767

I rang up Tesco because I knew I had vouchers which had gone out of date. They said the details had been wiped before a certain time, so I wasn't entitled to anything.
(I had the expired vouchers IN MY HAND)
So I'm not sure what happened, but it certainly didn't work for me.:(

no1catman

Bo5767 wrote: »

I rang up Tesco because I knew I had vouchers which had gone out of date. They said the details had been wiped before a certain time, so I wasn't entitled to anything.
(I had the expired vouchers IN MY HAND)
So I'm not sure what happened, but it certainly didn't work for me.:(

Sorry to read that you didn't use them in time. However, your post has self-penned explanations.
... " I knew I had vouchers which had gone out of date"
Vouchers, have a life of two years, it says valid until .... , therefore why should Tesco keep a record of older 'expired' ones?


Some people spend them quite quickly, others want to save them for something special - with on-line deals etc. (and therefore still have the spent vouchers) - so store them with oldest on the top.


On the other hand, some people change address, and then years later wonder why there haven't had any Tesco vouchers - they didn't tell Tesco.

pepperdust

I recently came across a few Tesco vouchers which had slipped down the back of a drawer. They were out of date so I rang Clubcard who told me that I had lost the value of them!! 3 of them are 2014 and the other 2 are late 2013.
I am quite upset as the value is £13 which I could put to good use for my niece who is starting secondary school soon.
Poor customer service Tesco. Those vouchers were MINE and you shouldn't just scrap them like that!
I still spent my money in your store so I should still be entitled.

Not happy! :sad::mad:

Former_MSE_Amelia

At our last count, the total amount claimed back is £32,869 - which's amazing!

How's the reclaiming going? We'd love to hear more of your success stories so keep 'em coming!

no1catman

MSE_Amelia wrote: »

At our last count, the total amount claimed back is £32,869 - which's amazing!

How's the reclaiming going? We'd love to hear more of your success stories so keep 'em coming!

Probably it's less posting about 'success' because people 'on-line' have got used to seeing their vouchers in MCA. Though, some may be missed with other accounts that aren't linked together.


Or, when people move and Tesco CC aren't informed - vouchers go to old address. Then again, you may change for the CC used in-store, but the one linked to your email address for on-line use, is a different separate one - is not changed - vouchers go to old address!

jane52_2

I emailed Tescos a few months ago, (when this story was first posted), and was told that I could only claim unused vouchers if I could post the vouchers that I had not used back to them.

In addition only vouchers from the present round could be refunded.

Finally that any refund Tesco made was a one off good will gesture as I had been ill/in hospital

Any advice?

Thanks Jane

no1catman

jane52 wrote: »

I emailed Tescos a few months ago, (when this story was first posted), and was told that I could only claim unused vouchers if I could post the vouchers that I had not used back to them.
In addition only vouchers from the present round could be refunded.

Finally that any refund Tesco made was a one off good will gesture as I had been ill/in hospital

Any advice?
Thanks Jane

Where vouchers are out of date, who ever you contact by email or by 'phone has no access to those vouchers - they don't need to they are out of date.
Moreover, just because you have physically got them, doesn't mean they haven't been used! May have been used on-line, Tesco Direct in-store, or have been previously rolled over.
Hence the request that you post them, to enable them to do a bigger search, destroy them - to avoid any future confusion.


Advice, easy - post off the 'old' vouchers as soon as possible, together with a covering note, perhaps enclose a print of the email. And, keep your vouchers in a safe place - oldest ones on top, so they don't expire.
As Tesco have said that this is a one-off.

bonkers_cs

I got £4 - but more than 2 yrs ago i know i lost £100s

Airaa

£12.50 plus a load of coupons that I can't even remember receiving