Reassurance please!

mrbadexample

Just received this email from grumpy seller:

"I wondered why you asked for proof of posting, it is not worth the paper it is written on the same as, can you prove it has not been delivered?. Why should we bare the full cost of the lost item? Doing claimbacks through paypal is pure theft our terms are clearly stated in the listing, as you refused the insurance delivery is at your risk, continuing the claim will result in negative feedback and 2 non payment strikes, when you receive 3 non payment strikes in total you are automatically, suspended from ebay."

Since I paid immediately for the goods, and have not received anything, can this seller issue a non payment complaint?

Not that I'd stop the chargeback, of course. Can I issue a non-perfoming seller complaint as well?

I've never had to before.... :rolleyes:

LULUBELLE_2

Astonishing! :eek:

Of course he can't issue a non-payment strike - I assume that you paid via Paypal or some other traceable method (cheque?), not cash through the post? I don't understand the part about 2 non-payment strikes, unless you bought 2 separate items from him and are claiming to not have received either............

How long is it since you bought them, what's his f/b like, how long has he been trading?

mrbadexample

Bought 2 items, supposedly sent together. Nothing received - I did select normal first class post, but seller cannot even supply proof of posting. I'd probably be happy to go 50/50 on the loss if this was the case.

He's a powerseller, 6000+ feedback, 99.7%.

Second item ended 19:33:14 27/8/06.

Payment made 20:09:13 27/8/06.

I don't think 35 minutes 59 seconds is an especially long time to wait for payment? :rolleyes:

Agutka

mrbadexample wrote:

Just received this email from grumpy seller:

"I wondered why you asked for proof of posting, it is not worth the paper it is written on the same as, can you prove it has not been delivered?. Why should we bare the full cost of the lost item? Doing claimbacks through paypal is pure theft our terms are clearly stated in the listing, as you refused the insurance delivery is at your risk, continuing the claim will result in negative feedback and 2 non payment strikes, when you receive 3 non payment strikes in total you are automatically, suspended from ebay."

Since I paid immediately for the goods, and have not received anything, can this seller issue a non payment complaint?

Not that I'd stop the chargeback, of course. Can I issue a non-perfoming seller complaint as well?

I've never had to before.... :rolleyes:

Do not listen to this guy. Delivery is the sole responsibility of the seller and nothing to do with the buyer. He's just trying to bully you. Report him to Ebay for feedback blackmail.

He can technically file for NPB if he refunds you, but since there is proof of your PP transaction there is nothing to be gained by this. Although, since this is not the first time I have heard about this I wonder if there isn't something going on there. Can Ebay NPB you if you have paid via PP? Anyone?

You can definitely do the NPS.

I can see how newbies and even regulars could be swayed by his 'arguments' to cancel chargebacks. I'm starting to wonder myself sometimes!

LULUBELLE_2

If it's paypal and he can't supply proof of posting, they will find against him for the full amount - it's 26 days ago, so better get your skates on!!

As a matter of interest, does he claim to have sent the items as 1 parcel or 2?;)

Let us know how it goes! :beer:

Agutka

mrbadexample wrote:

Nothing received - I did select normal first class post, but seller cannot even supply proof of posting. I'd probably be happy to go 50/50 on the loss if this was the case.

No no no no no. You are not liable for anything. They quote p&p, you pay, you wait for item to arrive. If the seller can afford to let expensive items go by 1st class that's his problem. If he can afford not to get proof of posting that's his problem. Of course you can be nice to nice people, but not lying so and sos. Grr.

mrbadexample

Agutka wrote:

No no no no no. You are not liable for anything.

Well, I know that, but despite the name I consider myself a reasonable bloke. If he could show he posted something to my address, then the problem lies with Royal Fail. I don't see why he should lose out any more than me, so 50/50 would be fair. Very fair. :rolleyes:

I have no evidence that he posted anything.

ChrisCar_2

"and 2 non payment strikes, when you receive 3 non payment strikes in total you are automatically, suspended from ebay."


A seller can give you a non payment strike for each item you bought from him, but....
You need strikes from three different sellers to get suspended.
Like feedback, his strikes would only count as one.


Chris

mrbadexample

Agutka wrote:

Report him to Ebay for feedback blackmail.

How would I go about that then?

Agutka wrote:

I can see how newbies and even regulars could be swayed by his 'arguments' to cancel chargebacks. I'm starting to wonder myself sometimes!

I'm not that easily convinced. I have 100% feedback, but don't really care if I get negged. It's my buyer account, and won't affect me one bit. I'll make damn sure people can see it's him at fault not me. I'm good with words.

How many characters do I have to compose my feedback and follow-up to feedback?

wigan_rl_till_i_die

There should be something on here that will tell you what to do

http://pages.ebay.co.uk/community/answercenter/index.html

What a idiot you will get your cash back off him dont worry

keep us informed

Agutka

mrbadexample wrote:

I'm not that easily convinced. I have 100% feedback, but don't really care if I get negged. It's my buyer account, and won't affect me one bit. I'll make damn sure people can see it's him at fault not me. I'm good with words.

How many characters do I have to compose my feedback and follow-up to feedback?

80 characters on each.

I set up a buying account exactly for that reason. I don't care about the feedback. But some sellers are getting more nasty...