help needed. bought second hand car and it has faults.

Bonbon

another update:
the dealer garage has called back, changed his attitude,and wants to see the car. I have sent a letter (using the Consumer Direct template) recorded delivery, listing all the faults and we are returning the car next weekend. CD have advised me that we may have to accept repairs which are guaranteed for 6 yrs. It's not the option we want, so will have to wait and see what the dealer says.Another little thing that's cropped up is that the advert said 'only 2 previous owners'. That's not bad for a 5yr car, but our garage did a check for us and in fact it's had 6 previous owners.Makes us wonder why it's being sold on so often. I hope that will be more ammo for a refund.

harveybobbles

Makes you wonder why it was 6 owners. Do you have the orginal advert which states 2 prev owners? Try and find it as it is all going to be useful...

Bonbon

harveybobbles wrote: »

Makes you wonder why it was 6 owners. Do you have the orginal advert which states 2 prev owners? Try and find it as it is all going to be useful...

Thankfully I still have the advert.

vaio

Bonbon wrote: »

another update: ..........CD have advised me that we may have to accept repairs which are guaranteed for 6 yrs....

Pretty sure this is not correct but in any event if you have the ad saying two owners and the proof that it has had six then that in its self is grounds for rejection.

Document everything and I’d officially reject on the grounds of not as described and not of satisfactory quality and give them the option of collecting it or covering your costs to return it to them.

I’d put good money on it being clocked too so I get details of old MOT and contact the old owners and check the mileages. If you discover any discrepancies report it to Trading Standards as that (and maybe the owners issue) is criminal rather than civil.

Hopefully finance is involved in this somewhere (either direct or credit card) if so notify them of what's happening too.

Keep track of your out of pocket expenses sorting this out and recover them from the garage too.

Inactive

Bonbon wrote: »

another update:
the dealer garage has called back, changed his attitude,and wants to see the car. I have sent a letter (using the Consumer Direct template) recorded delivery, listing all the faults and we are returning the car next weekend. CD have advised me that we may have to accept repairs which are guaranteed for 6 yrs. It's not the option we want, so will have to wait and see what the dealer says.Another little thing that's cropped up is that the advert said 'only 2 previous owners'. That's not bad for a 5yr car, but our garage did a check for us and in fact it's had 6 previous owners.Makes us wonder why it's being sold on so often. I hope that will be more ammo for a refund.

Another good honest motor dealer .....NOT.:mad:

harveybobbles

Inactive wrote: »

Another good honest motor dealer .....NOT.:mad:

Probably as honest as the person who sold it to the garage in the first place...

Inactive

harveybobbles wrote: »

Probably as honest as the person who sold it to the garage in the first place...

But motor dealers are experts at spotting dodgy cars surely, they also have ample opportunity to check the vehicle before deciding to retail it, or not.

Any motor dealer worth his or her salt, would have moved this one on, and not retailed it.

mikey72

harveybobbles wrote: »

Probably as honest as the person who sold it to the garage in the first place...

So, not honest then.
Unless it was sold as a non runner, and the the garage decided to fix it up and hope they got away with it.
So still not honest, but less than the person they bought it from.
Either way......

C_Mababejive

OMG this is frightening.

OK so we can all pitch up here with 20/20 hindsight but trading at this level (13k) it is essential to have a HPI check done and if your heart is set on a particular car and you can run the extra expense,an AA/RAC check.

In this case,i would be pressing to have the dealer take the car back and i would be ramping up to litigate to ensure that this happened.

Was it an Arfur Daly small time dealer or was it a larger even well known dealer?

I think that even having this car repaired will (a) cost a fortune and (b) you will still have issues with it.

Get rid,press for refund,litigate if necessary.

GTI..well be extra careful as they are often bought by nobs,flogged,nicked,abused.

My trusty Mk3 Golf (1992) is nearing 100,000 and has never put a foot wrong...runs sweet if a little tatty looking now

harveybobbles

Inactive wrote: »

But motor dealers are experts at spotting dodgy cars surely

You'd hope. But most people think they can sell cars and that its a piece of pi$$. One "dealer" phoned me asking if I could tell him what this noise was by holding his phone to the cars engine...