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yourmum

Still have an invalid certificate, so my web browser is advising best avoided. Based on that and these comments, I shall look elsewhere.

gigi

Still nothing from Weebuy- they seem to have a lot of excuses and still have not acknowledged receipt of my phone. Any ideas what I can do?
I too sent a Nokia 1880 when it was £17 cashback in April , but even if they honour it now (not holding breath!) then it may only be £2

priyapindoria

Its been 2 weeks and 4 days since i have sent my laptop of to Weebuy. i have lost my password so i cant sign in i have tried using forgotten password and i still havent recieved the email.i have contacted them twice not heard nothing back, i have called them and left a message but not replied back all i want is my money, they have my belongings and cant even bother sending payment out.
what can i do? :-(

spender

Perhaps somebody at Mse could find out what is happening? MSE has mentioned them before and they have permission to post in this thread, however I noticed that they had not done so recently!

spender

By the way I would look at their facebook page, plenty of complaints there.

priyapindoria

i have still not heard anything i keep calling them everyday and all i get is a voicemail saying all our customer care reps are busy leave a message and we will get back to you. i have done so everyday but not heard anything back at this point i am fuming and i have sent a email and left a voicemail with the following message:

I believe you are in possession of my goods which were collected on the 13th May and we are now on 2nd of June. I have not been paid out for or heard anything back in regards to it; I have contacted you several times via email and by phone and have not had any replies. This is one last opportunity before I take this further, if I don’t hear within the next 24 hours I will have no option but to report this to the police.

if anyone has any ideas please do let me now.
thanks

grumbler

priyapindoria wrote: »

I will have no option but to report this to the police.

if anyone has any ideas please do let me now.

Stop having any delusions about the police. They don't care.
If you have any proofs I think the small claims court (online) is the way to go.

priyapindoria

grumbler wrote: »

If you have any proofs I think the small claims court (online) is the way to go.

what kind of proof apart from the ref number the courier gave me.

spender

Could MSE try and contact them, they were mentioned in the weekly email and I noticed that on the web they were recently at some fair paying out over £12,000 to various people who had bought their gadgets in. This was the Gadget Show 2011 and in fact there is a you tube video as well!

grumbler

priyapindoria wrote: »

what kind of proof apart from the ref number the courier gave me.

I have no idea. When a courier gives something to me, they ask me to sign for it. If it was some independent courier you can try asking them for the proof.