Mobiles co uk refusing cashback. (Help really appreciated)

WychWeird

Julia_Me wrote: »

Hi, I too am experiencing the same issues. I tried to send my 6th bill in a month ago and did not even receive an acknowledgement email. I have since sent my 6th bill twice more. I have also tried to email Customer Services and even Carphone Warehouse themselves. I am really concerned that the delay is to prevent me from being in time to receive my cashback. I would never have taken the deal if I had not received 18 months half price. I have sent an email to [EMAIL="jkane@mobiles.co.uk"]jkane@mobiles.co.uk[/EMAIL] and have yet to receive a reponse. Has anybody else received their cashback yet or a reponse to their email? What is the next step legally if they refuse to acknowledge my claim?

I have just managed to successfully get mobiles.co.uk to sort out my cashback claims, well, still waiting 28 days for the cheque, but this thread deals with the same issues. LINK

If you're not getting any response from mobiles.co.uk you'll need to take it to the next step of advising them that you'll be taking them to court - it appears that's the only language they understand (be aware that they are telling customers that they've had a large number of cashback claims recently)

Anon

WychWeird wrote: »

(be aware that they are telling customers that they've had a large number of cashback claims recently)

Interesting though it is, they surely know how many deals they have out and roughly when claims will therefore be due ...? Anyway, a simple message, something like "we are dealing with an unexpectedly large volume of claims at the moment and therefore cashback claims are taking longer to process than normal" on their help pages/autoreply or indeed on here from the rep may go some way to reassure customers that this is not the standard of service that they are aiming for and that they are doing something to resolve it.

The various threads on here, with contributions from some longer term members, suggests that their process is not working as it is supposed to which is damaging their reputation. It appears odd but I am sure that I read somewhere on here someone saying that these now had a worse reputation than e2save, which is going some(!), indeed e2save don't appear to be getting much coverage - have they improved or is it simply that people aren't even bothering getting deals with them any more?

Anon

georgemac_2

I have 2 cashback deals currently with this company and there has been no problem whatsoever getting my claims paid out.

I always print out everything when entering into a cashback deal and keep these for future reference.

Lima-India

I am experiencing the same problems for submitting my 6th month bill. I have tried 4 times now. I have phoned three times and been on hold for over 30 minutes, after which I have had to ring off to go to meetings (as I work full time). I have just sent my bill to [EMAIL="jkane@mobiles.co.uk"]jkane@mobiles.co.uk[/EMAIL] but after reading the reviews here I am concerned, and think I will have to send my bill by registered post.

I am very disappointed by the apparent levels of customer service and will refrain from recommending them to my friends as I had done whilst I was of the opinion that they were offering a good deal. I think they deserve a chance to rectify the problem before I start voicing my negative opinions, but if I do receive bad service (including the ignorance which I feel I am being subjected to currently) I will make sure as many people as possible are aware of the this to steer clear.

Guys_Dad

Lima-India wrote: »

I am experiencing the same problems for submitting my 6th month bill. I have tried 4 times now. I have phoned three times and been on hold for over 30 minutes, after which I have had to ring off to go to meetings (as I work full time). I have just sent my bill to [EMAIL="jkane@mobiles.co.uk"]jkane@mobiles.co.uk[/EMAIL] but after reading the reviews here I am concerned, and think I will have to send my bill by registered post.

Do that. It is worth it in the end.

mobiles.co.uk rep- are you reading this? What is going wrong - any ideas?

Lynsey

Guys_Dad wrote: »

Do that. It is worth it in the end.

mobiles.co.uk rep- are you reading this? What is going wrong - any ideas?

Definitely take no chances, send "signed for" and get the sig. Though Royal Mail's "signed for" is not exactly brilliant!!!!!!!!!!!!!
The positive is you can re-send (60 days) if any problems with RM - but I wouldn't trust the email system at all - it seems to be for the benefit of Mobiles.co.uk and not the customer (at the present time anyway).

Good luck, and only 6 weeks or so to our claim - can't wait. Please, please, please decline and breach the T&C's (as this is claim No.1).

Lynsey

Silk

Lynsey wrote: »

Good luck, and only 6 weeks or so to our claim - can't wait. Please, please, please decline and breach the T&C's (as this is claim No.1).

Lynsey

Me neither ....I'm getting a front row seat for this one :rotfl::rotfl::rotfl:

mobilejunkie

Anon wrote: »

Interesting though it is, they surely know how many deals they have out and roughly when claims will therefore be due ...? Anyway, a simple message, something like "we are dealing with an unexpectedly large volume of claims at the moment and therefore cashback claims are taking longer to process than normal" on their help pages/autoreply or indeed on here from the rep may go some way to reassure customers that this is not the standard of service that they are aiming for and that they are doing something to resolve it.

The various threads on here, with contributions from some longer term members, suggests that their process is not working as it is supposed to which is damaging their reputation. It appears odd but I am sure that I read somewhere on here someone saying that these now had a worse reputation than e2save, which is going some(!), indeed e2save don't appear to be getting much coverage - have they improved or is it simply that people aren't even bothering getting deals with them any more?

Anon

I think that may have been me answering your earlier question (albeit some time after you asked it). Was looking for another post you made recently but is has disappeared. I have just had an E2Save claim paid like lightening. I have no problems at present with either company - but given the time they take to pay, the fact that they tried it on with me/us three times in the last 2 years AND the volume of complaints about them (Mobiles.co.uk), I prefer E2Save.

However, I am not complacent and am always ready to sue whenever they prefer it!

Lima-India

I need to report that emailing jkane@mobiles.co.uk has been a HUGE SUCCESS. I've had extremely prompt responses since sending my email and posting on here - to say my claim is acknowledged, it has been approved for payment and I also got an apology for the problems experienced.

Thank you jkane, and thank you mobiles.co.uk! Credit where credit is due!

mobilejunkie

It appears that for once a cpw dealer has a representative on here who only helps rather than use their presence to advertise the company and mislead people with smoke and mirrors. Words are cheap and the last rep for this dealer was full of them (amongst other things). Actions rather than promises are more impressive - though the underlying cause is also clear. Unless the dealer actually does what it says on the tin rather than plugging holes when attacked publicly or through legal claims it is essential that their customers follow the groundrules and take immediate action if they encounter a brick wall.