argos refusing to exchange faulty camera

tifo

sinar wrote: »

Not ideal, I know, but if the black line only effects the rear LCD screen, and not the camera sensor, the problem should not prevent you from taking good photographs with the camera.

Yes, the pictures are fine, but it's not possible to see what you're taking or use the zoom option (since you can't see).

marcowil

sinar wrote: »

Not ideal, I know, but if the black line only effects the rear LCD screen, and not the camera sensor, the problem should not prevent you from taking good photographs with the camera.

If i had purchased a camera and this fault occurred, why on earth would I accept it and continue to use a faulty camera?

If the OP is sure the camera as been in no way damaged (even accidentally) they have every right to return it for repair/replacement.

Argos have already admitted that the camera was probably purchased in their store so should now accept that they have to deal with the problem under guarantee.

verityboo

I do think that the OP will have a hard time proving that the crack in the Glass LCD display which happened after 7+ months is due to a fault, rather than damage.

I work for a company selling electronic equipment and I have yet to see a cracked LCD screen like those shown previously that have not been due to damage. The way that the glass part of the display is mounted means that it is not stressed so would not just spontaneously crack - unless it was subject to impact or shock

valks

Go back in and ask to speak to the manager, inform them that whilst you understand you have lost the receipt that they keep transaction data for 45 days on their retail J system.

You have not knocked, dropped or damaged the camera and even it was subject to slight knocking it would then not be durable which is outlined as a requirement of satisfactory quality goods in s14 of the Sales of Goods Act 1979 (as amended). You could also remind them (if they try to play hard ball) that as you have not had the goods for a reasonable length of time, on satisfaction of the goods not conforming to contract you are still full entitled to a full refund (ss35)/

Regardless of any non experts opinion you require it to be sent away to be repaired and examined as it is for Argos to prove it is both durable and accidental damage for them not to be liable to a free repair.

--

If you ask enough times the manager will come out, their are occasions when a member of staff will liaise with a manager first if they are busy. If they have done this then simply ask that you wish to speak to the manager personally.

Note: I am an Argos Team Leader and Duty Manager however no terms are created nor liability accepted by myself or HRG/Argos for any posts I may make.

Googlewhacker

valks wrote: »

Go back in and ask to speak to the manager, inform them that whilst you understand you have lost the receipt that they keep transaction data for 45 days on their retail J system.

Unless you record names etc this isn't proof of purchase

[Deleted User]

Hi, I agree with most of the posts here. Look up the Sale of Goods Act on the Consumer Direct website www. consumerdirect.gov.uk Generally within the first 6 months the retailer will need to prove that the fault did not exist when the item was purchased (or was caused by you). As always, civil disputes such as this can ultimately only be resolved in the small claims court. I doubt if even Argos would let it get that far. CD can advise on this also.

Good luck.