argos refusing to exchange faulty camera

sirmarcus

molerat wrote: »

Send an e-mail direct to the ceo at .......................... Sorry I thought I was someone else then, must go and take my tablets :rotfl:

Thanks for the reminder.:rotfl::):rotfl:

Esqui

Lines down a screen are rarely user damage. If you were to drop a camera, or break the screen, you'd notice the damaged area coming away from a single point. For a black line across the screen...almost certainly an LCD fault

cyberbob

sirmarcus wrote: »

Suggest that you escalate and complain to Sara Weller, Argo Managing Director via sending her an email at [EMAIL="sara.weller@argos.co.uk"]sara.weller@argos.co.uk[/EMAIL].

Good luck and hope this helps.

Suggest that you ignore sirmarcus as he's a muppet. Exhaust local complaints before you try higher up the food chain. If you do wish to contact the CEO of Argos I wouldn't bet on sirmarcus emails obtained from google being accurate anyway. Hassle the Local managers first anyway. Speak to them in person or on the phone much better than sending an email to someones SPAM box.

Good luck and hope this helps.:D

Googlewhacker

monalis wrote: »

I checked my emails and I have deleted it and the text that was sent to my phone! (how silly of me)

The assistant at the store said they had a record of this camera being purchased through reserve and collect via cash so she has admitted there is proof of purchase.

She said they would not send it for repair as it is not a manufacture fault and i had to buy a new camera??

I am quite angry as I only bought this camera as my old one (which I had for 4 years with no problems) broke.

They had proof that one was purchased but not that you were the one that bought it

Equaliser123

Googlewhacker wrote: »

They had proof that one was purchased but not that you were the one that bought it

No but it is evidential. Unless OP is put to strict proof, they would have to persuade a DJ that the OP is a liar.

Googlewhacker

Equaliser123 wrote: »

No but it is evidential. Unless OP is put to strict proof, they would have to persuade a DJ that the OP is a liar.

Quite, but if it got to that stage you are highly unlikely to be lying and the company would have backed down you would have thought. However at this early stage it is adequate to refuse that as proof of purchase.

Equaliser123

Googlewhacker wrote: »

Quite, but if it got to that stage you are highly unlikely to be lying and the company would have backed down you would have thought. However at this early stage it is adequate to refuse that as proof of purchase.

Then it needs to go to the next stage.

Zandoni

monalis wrote: »

Thank you for all you replies - I asked to speak to the manager and was told she had just spoken to her for me.

Never accept that answer, tell her you need to speak to the manager yourself and always do it in ear shot of other customers.

WelshSun

monalis wrote: »

Thank you for all you replies - I asked to speak to the manager and was told she had just spoken to her for me.
I paid by cash and still have the box with the argos reference number on.

Ah, I was hoping you paid by card and your bank statment would have been proof of purchase, whatever you do make sure you personally speak to the manager and explain everything again from the start. If that doesnt help email the CEO, he obviously doesnt directly answer emails, and his secretary will send it to someone high up in customer services, who will be best to deal with your problem.

djb215

Zandoni wrote: »

...and always do it in ear shot of other customers.

Why? I'm not implying that you meant it for the OP to kick up a fuss, but this doesn't often work

I had a similar situation in work on Saturday, and she made a big fuss with another customer standing at the next refund till and a couple of people behind her in the queue, got quite stroppy when we couldn't sort something for her, she left in a huff, and when I apologised to the next customer for keeping them waiting, they said "it's alright, you were dealing with that annoying 'female dog'".

There are two problems with paying for high value items in cash, one is that there is no proof that you bought it (as Googlewhacker has said) because it is not traceable, and secondly bringing back items that were paid with cash but not having the receipt means that there is still a receipt somewhere that says a camera was purchased from Argos with cash, leading to potential further refund fraud.

And for goodness sake whatever anyone advises on this forum, do not kick up a fuss and make a scene in store! Some people think it works, it doesn't, it will make things worse - in the space of a minute stores have the ability to post a message nationwide or local to inform them of customers who are likely to cause a problem, and if this happens to you your chances of getting extra help will have shrunk to nothing!

OP try going in another time to see if you have a better experience with another adviser, but don't go to another store as they won't be able to trace your sale, only the store you purchased your item at will be able to pull up a copy of your receipt. If they are still insistant, ask them to send it off for inspection to the manufacturer (I believe for Samsung the supplier is DK Opto).

Keep us informed :beer: