argos refusing to exchange faulty camera

monalis

Hi All,

I'm new to this so bear with me.

I bought a samsung 12mp camera from argos on 19th july 2010 and used it on 3 occassions for general picture taking.

I used the reserve and collect system but no longer have the reservation number or receipt (which is unusual for me!)

I took the camera back to argos today as a huge black line has appeared across the viewing screen.

I asked if they could exchange it for another camera or send mine for repair - only to be told that it was not a manufacture fault and i would have to buy a new camera.

Could you please inform me as to my rights on this matter>

Thank you

fluffykit

If you still have the email they send you when you reserve online, print it out and they should accept that as proof of purchase.
Someone will probably correct me but I thought you had 6 months before you had to prove it was an inherent fault, before that the onus is on the company to prove it isn't.
They may offer to repair it though rather than exchange.

monalis

I checked my emails and I have deleted it and the text that was sent to my phone! (how silly of me)

The assistant at the store said they had a record of this camera being purchased through reserve and collect via cash so she has admitted there is proof of purchase.

She said they would not send it for repair as it is not a manufacture fault and i had to buy a new camera??

I am quite angry as I only bought this camera as my old one (which I had for 4 years with no problems) broke.

Takoda

Apparently if a fault appears during the first 6 months of ownership then the onus is on the retailer.

How does she know the fault is not a manufacturing one?

myfairrlady

Did you try to contact Samsung ?

WelshSun

Did you pay by cash or card?

Do you still have the box, as it will have all the argos tags on it?

adam.mt

Probably best to try a different branch or speak to a different person; it seems you've encountered an unhelpful member of staff!

You do indeed require proof of purchase, but if they're able to generate this for you then you should be okay. It's correct to say any fault (other than clear damage, or wear and tear) is considered 'inherent' within the first 6 months and up to the retailer to prove otherwise. Thus, you should ask for their verdict in writing so you have the chance to dispute it or get a second opinion. When you ask for that you may find them a little more helpful!

Be polite and calm throughout; read up on the Sale of Goods Act before going in (repeated on here every other thread!) - if indeed it's a genuine fault (not that I wish to doubt you, but all sorts post on this board) then they sold help you. If not then post back and someone will help you with the next step to pursue.

Zandoni

It always pays to speak to the manager........

monalis

Thank you for all you replies - I asked to speak to the manager and was told she had just spoken to her for me.
I paid by cash and still have the box with the argos reference number on.
I also wondered how she was able to determine if it was a manufacture fault?
I will try again today and see what happens.
I will keep you posted

Hintza

monalis wrote: »

I also wondered how she was able to determine if it was a manufacture fault?

Having dealt with digital cameras a lot. The only two real examples of non manufacturing fault that you can pin on a buyer are:-

1. Dropping it (normally lens is knakered or clearly visible impact signs on case)

2. Sand/Grit entry (easy to spot once you take it apart but normally not before)

So for a skop assistant to tell you that it is not a manufacturing fault is a load of tosh.


Just to say when youu argue with people the camera has never been dropped or it has never been near the beach (but some are daft enough to leave the memory card in the camer awith the beach shots in it).

molerat

Send an e-mail direct to the ceo at .......................... Sorry I thought I was someone else then, must go and take my tablets :rotfl: