Capital Finance One

exmrsw

Just to update. I rang the fsa who themselves emailed capital finance one with my complaint, they are given 8 weeks to respond and if in that time they do not, I am then able to escalate the claim. On researching further, it seems that this company has operated under other names previously and has been folded for fraudulent activity!! Very scary!!

I have now sent in total 13 emails to cfo requesting contact and refund and they have not responded to any. I finally got through on the phone this morning and the girl on the phone asked for my debit card number. When I asked if it was to process a refund she would not confirm that and just said she would get back to me. Guess what? She hasnt!! I am changing my bank to a completely new bank altogether as they seem to infiltrate whatever security is in place and I cannot afford to lose anymore.

What do I do now?

LDJ2009

exmrsw wrote: »

Just to update. I rang the fsa who themselves emailed capital finance one with my complaint, they are given 8 weeks to respond and if in that time they do not, I am then able to escalate the claim. On researching further, it seems that this company has operated under other names previously and has been folded for fraudulent activity!! Very scary!!

I have now sent in total 13 emails to cfo requesting contact and refund and they have not responded to any. I finally got through on the phone this morning and the girl on the phone asked for my debit card number. When I asked if it was to process a refund she would not confirm that and just said she would get back to me. Guess what? She hasnt!! I am changing my bank to a completely new bank altogether as they seem to infiltrate whatever security is in place and I cannot afford to lose anymore.

What do I do now?

What have your bank advised as to me, this is fraud and the bank should arrange chargebacks on the debit transactions. I'd also report this to the Police.

It seems bizarre that CFO continue to debit you despite the fact that you do not owe them anything.

exmrsw

My bank have told me that I can open a dispute and claim back which I am doing but as I have previously been a client of cfo it is up to me to prove that the transaction is unauthorised which obviously I am able to do.

The lady I spoke to today told me that occasionally companies will attempt to obtain funds on a rolling basis and yes it is most defianitely fraud and theft. They have checked back with me my statements for the past two years and any money that was owed to cfo was cleared in full when it was due.
The only possible explanation that the girl at cfo had was that my details had been somehow linked to someone elses account???? (I dont know)
I will be contacting the police also now as I have researched on other forums too and it appears that customers of cfo have had similar experiences and have also had monies obtained from their accounts by companies trading under different aliases yet when traced back are linked to cfo. Again, fraud and theft!! These people Did not owe money to cfo either just had had dealings with them at one time or another.

cutey6767

hello all iam new to this site. this morning i checked my bank. to the shock that this company has taken over 500pounds out of my acount:mad:!! i have never even heard of this company nor would i whant any dealings with them. who the hell do they think they are as they have frauded my bank account!! so capital finance one. how have you done this? you are a joke scum!! i have been in touch with my bank and as they told me this is fraud by your so called company!! what a joke you really are. i have reported you to the police also the papers! as people should no that you are loan sharks also fraudsters!! who fraud peoples banks!! if this has happend to any one else report it to the police as this is fraud! dont let these scum of the earth do it to any one else. im sure you whont get your money back from them. but your bank should refund you. as it is fraud....good luck every one. and capital finance one. it looks like your company is falling1 as you will be treated as a fraudlent company!!

cutey6767

TheOricle wrote: »

Well Masterlumps!! Seems to me that u need to grow a set of balls!!! This is the 1st email that I had returned to me within about 1hour of sending the "angry rant" email

******************************************************

Good Morning Tom

I am the Operation Manager here at Capital Finance One and your E-mail as you can see has been escalated to me. Firstly I would like to offer my apologies that the situation has not been resolved to a satisfactory level for you, this has only this morning been brought to my attention. My understanding is that you took a loan out with us and then wanted to cancel it, It appears that as well as the amount lent being taken back the Interest was also taken as part of the payment and the Interest was to be refunded to you. This has not been actioned correctly for what ever reason and I can assure you that a full internal investigation will be taking place to see the short falling in regards to your account.

I also assure you that the refund will be issued this evening to you and will be sent at 5pm. To let you know this can take up to 48 working hours to reach your account so will be there by Friday at the very latest.

If these is anything else I can help you with please do not hesitate to contact me directly.

I Hope this resolves any issue you may of have with Capital Finance One, rest assured that we do have thousand of customer who use us on a regular basis who are more than satisfied with high level of customer service which we pride our self on, and once again on behalf of Capital Finance One I issue an unreserved apology for the service you have received.

Kind Regards

*****

**********************************************************************************************************************

this email was followed by another couple of smaller exchanges of emails, and the money was in my account by 3pm!!!! So my message to people here is, if uve been ripped off, dont do what a couple of these people say above this, such as (lesson learnt, move on blah blahhhh) send them emails that threaten them with the relevant authoritys!! Dont be rude, n dont swear! but make it plain that you will NOT let it drop. I think the mention of the police did it here to b honest! because if they do take money from your account without your consent, then it is THEFT! and THEFT is an offence is it not????
But I would like to thank capital finance one, for succumbing to the threats, responding and refunding all within about 5 hours!!!

DONT BACK DOWN!!!!

The Oricle

im sorry but not allpeople have applyed with this company!! and there banks still get frauded by them. they are not a good company but scum!! :mad:

sammielouise87

Hello everyone, in December I stupidly took out a pay day loan to cover my travel as xmas presents took over the wages... I only applied for £120, now... they have taken £90 from my account and still have an outstanding balance of £179 with them, they have put me over drawn and now owe bank charges, I have contacted them via email and have only today got a response, saying it is not there problem. well I tell you now it will be there problem. They have now taken my money so cannot get to work for the rest of this month and still are taking, what else can I do?

Apples2

When were you supposed to repay?
How much were you supposed to repay?
Did you repay anything?

mightyroyals

Hi

I would advise you to open a new account with a new bank and change you bank details with your work straight away as they will keep taking money from your account until it is paid in full with all there intrest.
Also just cancelling your card will not stop them taking payment as the bank will allow a payment from a new card.

I know this as i have been in this postion

Just a heads up

CHR15

mightyroyals wrote: »

as they will keep taking money from your account until it is paid in full with all there inteterest

Disgraceful company. Should be closed down.
What kind of scum company would expect their money back along with the agreed interest?

mightyroyals

CHR15 wrote: »

Disgraceful company. Should be closed down.
What kind of scum company would expect their money back along with the agreed interest?

I never said dont pay it back, I advised the poster to get a new bank account so that they could get there wages paid into it with out them taking all there wages out.

It is wrong that the poster would have no money left for food bills and travel to work. if the poster has emailed or spoken to them to arrange a payment plan then surely the company in question should honor there word and not take random amounts of money out of peoples accounts.

I know what this company is like as i had a loan with them and i had a payment plan with them they did not honor it and cleared my account so i know how this outfit work.

If the poster has got any emails from the company confirming acceptance of the offer of repayment keep these incase you have any more problems