www dot mobiles dot co dot uk

OlegKuznetzov

!!!!!!!!!!!!!!!!!!!!

I've noticed that these people offer great deals-almost to good to be true.

Has anyone used them, or heard any reports about them? I don't want to give my money to an untried company that may be a group of conmen. Hopefully they're not, but I'm just seeing if anyone else knows.

Cheers.

Snakeeyes21

They are part of the carphonewarehouse group

Silk

The name rings a bell ... I think they sell sweets

:rotfl::rotfl::rotfl:

Snakeeyes21

Silk wrote: »

The name rings a bell ... I think they sell sweets

:rotfl::rotfl::rotfl:

Just because you and a few other people on these forums have had problems doesnt take away the fact they have many thousands of happy customers

Silk

Snakeeyes21 wrote: »

Just because you and a few other people on these forums have had problems doesnt take away the fact they have many thousands of happy customers

Is that a fact :rotfl::rotfl::rotfl:

Silk

OlegKuznetzov wrote: »

!!!!!!!!!!!!!!!!!!!!

Has anyone used them, or heard any reports about them? I don't want to give my money to an untried company that may be a group of conmen. Hopefully they're not, but I'm just seeing if anyone else knows.

Cheers.

Seriously do a search on google for "mobiles.co.uk" problems and see what comes up ..it may give you an idea of what may happen.
Try doing a search on here using the search facility for "mobiles.co.uk" under this section.
Heres a selection for you but I've not updated it for a couple of months but you could read these as a start

http://forums.moneysavingexpert.com/showthread.html?t=1848579
http://forums.moneysavingexpert.com/showthread.html?t=1881471
http://forums.moneysavingexpert.com/showthread.html?t=1948587
http://forums.moneysavingexpert.com/showthread.html?t=1946585
http://forums.moneysavingexpert.com/showthread.html?t=1952517
http://forums.moneysavingexpert.com/showthread.html?t=1955799
http://forums.moneysavingexpert.com/showthread.html?t=1911469
http://forums.moneysavingexpert.com/showthread.html?t=2238117
http://forums.moneysavingexpert.com/showthread.html?t=2227731
http://forums.moneysavingexpert.com/showthread.html?t=2199761
http://forums.moneysavingexpert.com/showthread.html?t=2204219
http://forums.moneysavingexpert.com/showthread.html?t=2213139
http://forums.moneysavingexpert.com/showthread.html?t=2191187
http://forums.moneysavingexpert.com/showthread.html?t=2086797
http://forums.moneysavingexpert.com/showthread.html?t=2179549
http://forums.moneysavingexpert.com/showthread.html?t=2293889

Bob_the_Saver

After you order a phone from them you seem to be automatically signed up for insurance and a helpline both of which are chargable and it's up to you to cancel. I did - I cancelled my order.


Extract from order confirmation e-mail, this site did the !!!! not me by the way.

Gadget Helpline is a quick and easy service that allows you to ring up and get all the help you need with your phone, laptop, computer, DVD player, television, kettle, blender… you get the idea! No queues, no jargon just expert human advice. 1 month's FREE Gadget Helpline is provided upon purchase to help you get the best of your new phone. For full details please click on the link below.
http://!!!!!!!!!!!!!!!!!!!!/tmti.html

Phone Care from The Carphone Warehouse" provides cover against risks such as theft and damage of the phone and its accessories. The monthly price you'll pay after the free first month is shown above. For full details please click on the link below.
http://!!!!!!!!!!!!!!!!!!!!/cpw-insurance-policy-summary.html

Silk

Bob_the_Saver wrote: »

After you order a phone from them you seem to be automatically signed up for insurance and a helpline
both of which are chargable and it's up to you to cancel. I did - I cancelled my order.

:rotfl::rotfl::rotfl:
Great punchline Bob

System

Yes, I have a contract with them.

I got an HTC Hero (free) on an 18 month contract with Vodafone for £30 around the time they first came out, and I got 6 months half price, so it worked out to £25/month

The way it works is on the 6th, 9th and 12th month, you send a copy of your bill (I just download it from the Vodafone website and email it to them) and they pay you back in installments (I get £30 each time)

I'm on my 11th month now, had 2 installments with no problems.

The day I got my order, I cancelled the free insurance and helpline which took about 2 minutes, they didn't even try and convince me to stay.

Silk wrote: »

Seriously do a search on google for "mobiles.co.uk" problems and see what comes up ..it may give you an idea of what may happen.
Try doing a search on here using the search facility for "mobiles.co.uk" under this section.
Heres a selection for you but I've not updated it for a couple of months but you could read these as a start

Type anything with "problems" on Google and you'll get plenty of results, no matter what the product is.

Everyone is happy to complain when they have a problem, but hardly anyone bothers to post something nice about a company when they don't have any problems.

I saw people complaining about not receiving cashback, so I checked twice with them which bills to send, and when, and I've had no problems. If people aren't clever enough to work out/confirm when to send a bill off to get their cashback, they should have taken the free gift or the instant cashback offer instead.

Silk

LooieENG wrote: »

Type anything with "problems" on Google and you'll get plenty of results, no matter what the product is.

Which is why when you do the search you put the ""s round mobiles.co.uk ie "mobiles.co.uk" then problems so that the search looks at mobiles.co.uk first followed by problems second
Regardless of which all you have to do is compare the number of complaints on this forum with any of the other mobile retailers and mobiles.co.uk wins hands down in the complaints race !!!

LooieENG wrote: »

Everyone is happy to complain when they have a problem, but hardly anyone bothers to post something nice about a company when they don't have any problems.

Quite agree with that and I'm sure that theres lots who have had no problems ....however what sorts the wheat from the chaff is how the companies deal with the problems and in mobiles.co.uk's case they are probably the worst I've come across.

LooieENG wrote: »

I saw people complaining about not receiving cashback, so I checked twice with them which bills to send, and when, and I've had no problems. If people aren't clever enough to work out/confirm when to send a bill off to get their cashback, they should have taken the free gift or the instant cashback offer instead.

Theres been lots of people who have sent in the correct bills and have been fobbed off with all sorts of excuses by saying incomplete details / not received / not replying to emails when they've asked which bills to send / etc etc
Just because you've had a good experiance from them doesn't help those who have and it most certainly does not help by saying they are not clever enough

Snakeeyes21

Silk wrote: »

Regardless of which all you have to do is compare the number of complaints on this forum with any of the other mobile retailers and mobiles.co.uk wins hands down in the complaints race !!!

And they are usually from first time posters and certain members just happen to be around on the forums at that exact time to say how bad the company is

Not that a person like yourself would do something like that