Casino issue.

gordikin

Do they record calls? If they do ask for a copy/transcript of conversation.

Sandoval

mr.casper wrote: »

I can't take my money and run, they have it :P

I rather not name them just yet, I don't think its relevant.

I rather it not be moved.

I'd rather you tell us the name since having a look their terms and conditions would be helpful in responding to your query.

Don't feel like you're being particularly helpful to people who you've asked for advice though to be honest, just remember that this unmentionable company doesn't have our money so it makes no difference to us if you want to be cagey or not.

gordikin

mr.casper wrote: »

It may cause more issues than it solves. I don't think who they are would change my legal position.

So what is your legal position?

Freddie_Snowbits

Sandoval wrote: »

I won!!!:rotfl:

Yes, but I can edit my message

Freddie_Snowbits wrote: »

Bu99er, forgot that

mr.casper

gordikin wrote: »

Do they record calls? If they do ask for a copy/transcript of conversation.

I have.

gordikin wrote: »

So what is your legal position?

You have a legal position on everything, just because I am not fully aware of it, does not mean I do not have one.

Sandoval wrote: »

I'd rather you tell us the name since having a look their terms and conditions would be helpful in responding to your query.

Don't feel like you're being particularly helpful to people who you've asked for advice though to be honest, just remember that this unmentionable company doesn't have our money so it makes no difference to us if you want to be cagey or not.

I understand, I will post the name once I have received copies of my chat logs.

Sandoval

mr.casper wrote: »

I understand, I will post the name once I have received copies of my chat logs.

And posting the name after this will strengthen your current position how exactly?

mr.casper

Sandoval wrote: »

And posting the name after this will strengthen your current position how exactly?

It won't, but posting before may weaken it. Depending how vigilant they are, they may be assy with my logs. I don't see what you expect to find in the T&Cs I have read them, its the same old, "we reserve the right to refuse bonuses at any time"

gordikin

mr.casper the guys over in the gambling board are really better equipped to give you advice on this. They are more likely to have seen this problem before.

Freddie_Snowbits

Are we sure this was not a sign up bonus? Without the site name or other details, we cannot help

Sandoval

mr.casper wrote: »

I don't see what you expect to find in the T&Cs I have read them, its the same old, "we reserve the right to refuse bonuses at any time"

Essentially answered your opening question here haven't you?