Casino issue.

mr.casper

I will try to keep this short.

signed up to a bookmaker about a year ago for sports betting, decided to use the casino, inquired about the bonus they offer and told I could get it after meeting the wagering requirement.

Did so, than asked where it was and was told I was no longer eligible.

I am down a significant amount of money so of course I am a bit miffed.

Any legal eagles know where I stand? I don't think its as simple as 'tough luck T&Cs say they can do what they want" as only bet in reliance on what they original said.

Freddie_Snowbits

Bookmakers are there to make money. Ok that does not answer the problem. What offer did you sign up to and was it time limited? Most I assume offer a equvelent ammount that you deposited. Have you checked your transactions to see if this is the case.

mr.casper

Freddie_Snowbits wrote: »

Bookmakers are there to make money. Ok that does not answer the problem. What offer did you sign up to and was it time limited? Most I assume offer a equvelent ammount that you deposited. Have you checked your transactions to see if this is the case.

It was time limited yes, apparently I had played in the casino when I first signed up over a year ago and the time limit had expired, however this was specifically asked by me to the customer service person that I wasn't sure if I had, they said I hadn't.

They do not have a function to allow the user to check back on previous bets that far.

I know bookies can be a law under themselves sometimes, but I think consumer law has tightened up a lot around them and it is a UK based company.

Sandoval

Who are we talking about here?

Freddie_Snowbits

Ok, take your money and run. I would check out the Gambles Thread here

http://forums.moneysavingexpert.com/forumdisplay.php?f=41

(Mods maybe move this post?)

dmg24

Which bookmaker was it?

(Beaten by Sandoval!)

mr.casper

Freddie_Snowbits wrote: »

Ok, take your money and run. I would check out the Gambles Thread here

(Mods maybe move this post?)

I can't take my money and run, they have it :P

I rather not name them just yet, I don't think its relevant.

I rather it not be moved.

dmg24

mr.casper wrote: »

I can't take my money and run, they have it :P

I rather not name them just yet, I don't think its relevant.

I rather it not be moved.

It is relevant because many of us have experience with bookies through matched betting.

Sandoval

dmg24 wrote: »

Which bookmaker was it?

(Beaten by Sandoval!)

I won!!!:rotfl:

mr.casper

dmg24 wrote: »

It is relevant because many of us have experience with bookies through matched betting.

It may cause more issues than it solves. I don't think who they are would change my legal position.

pcombo

pfft, forget online casinos they all rip you off. better of going to a real casino i.e gala,mint ,alea etc.