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Approved Foods thread

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Comments

  • dlusman
    dlusman Posts: 2,711 Forumite
    Tenth Anniversary 1,000 Posts I've been Money Tipped!
    Has anyone got a contact number for AF?

    Still havn't got my order that i placed on the 3rd Feb and the are not replying to the emails i sent them.

    Well narked now!
    full details on the "company information" page ( linked from the bottom of the home page )

    http://www.approvedfood.co.uk/company_information
  • surfsister
    surfsister Posts: 7,527 Forumite
    I've been Money Tipped!
    is delivery free if you spend over £40 then??
  • Approved_Food
    Approved_Food Posts: 215 Organisation Representative
    edited 17 February 2012 at 11:37AM
    Has anyone got a contact number for AF?

    Still havn't got my order that i placed on the 3rd Feb and the are not replying to the emails i sent them.

    Well narked now!

    Very sorry to hear your order still hasn't arrived, louby_lou. If you haven't yet been able to contact anyone, PM me your order number and I'll get the CS team to investigate.
    Edit: I've just realised that it isn't possible to PM the newly created category of "Official Company Rep" so you'd have to post the order number here.

    Thanks, by the way, to the other posters who helped out with the contact details.
    Official Company Representative
    I am the official company representative of Approved Food. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • lyra
    lyra Posts: 119 Forumite
    Got my order two days go & was over the moon with the gingerbread house. Was going to save it until xmas but have been talked into making it up for Easter :rotfl: Not very xmassy but the family don't mind.

    Pleased with the strawberry whip dessert, it's sainsbugs own brand.
  • Placed my order on 13/02 and it was delivered this morning. I can't check that everything is correct or the contents of my lucky box until after 5pm [due to the internal mail system here] but I am impressed with the speed of delivery. :)
  • mirry
    mirry Posts: 1,570 Forumite
    edited 17 February 2012 at 3:12PM
    I got my order today and 3/4 of it is missing , does this mean its out of stock ? the delivery note has everything there and says everything has been picked. I dont know what to think now, do I email them , or will another box be coming soon ? I checked and they have taken the full amount from my bank.
    Has any one had this happen ?
    Kindness costs nothing :)
  • Raksha
    Raksha Posts: 4,569 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    mirry wrote: »
    I got my order today and 3/4 of it is missing , does this mean its out of stock ? the delivery note has everything there and says everything has been picked. I dont know what to think now, do I email them , or will another box be coming soon ? I checked and they have taken the full amount from my bank.
    Has any one had this happen ?

    Sounds like it's been split into 2 boxes - was the one you received marked as being 1 of 2? If not, give AP a ring or drop them an email, they'll be happy to deal with it however you want normally.
    Please forgive me if my comments seem abrupt or my questions have obvious answers, I have a mental health condition which affects my ability to see things as others might.
  • mirry
    mirry Posts: 1,570 Forumite
    thanks i will wait until monday and see what happens then , Ive done about 6 orders so far with no problems. wonder why they dont write it on the invoice to save people complaining.
    Kindness costs nothing :)
  • Approved_Food
    Approved_Food Posts: 215 Organisation Representative
    Mirry, If you email sales@approvedfood.co.uk they will look into it. Or if you post your order number here, I'll pass it on to them and they'll get back to you.
    Official Company Representative
    I am the official company representative of Approved Food. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • My order has arrived. One item is missing, so I will email and ask for a refund on that item. :)

    The lucky box surprised me a little. Lots of sweet treats. Some things will be thrown away, but I definitely have stuff worth more than £1 after throw-aways. :)
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