Very dangerous please help

lloydyd

:(Dear all,

I left my HP Laptop on standby the other night. I was woken up by the smell of burning and discovered that the battery had leaked through the casing of the laptop causing a rather large hole and also that it had caused a large and very deep (down to the actual floor) burn in my carpet...Luckily the carpet is fire resistant or my whole familly could have gone up.

I contacted HP and they said they would compensate me for the carpet and provide me with a shiny laptop whoo hoo great...

i then sent the laptop back and was told that they would only give me a laptop and they arent doing anything about the carpet as the laptop wasnt being used according the HP rules of use etc....

I am really angry as, my feeling is that if a laptop is going to catch fire because its left on standby then it should A) have a warning sticker) or B have a setting that turns it off after a period of inactivity.

This model has neither. My question is, where do i go from here? I asked for my laptop to be returned so i have it for proof (which they did), i now dont know if i should take them to court though a solicitor or just to accept the new laptop (not happy about admiting its my fault).

The carpet needs to be replaced and it is one section that runs in the lounge, up the stairs and in the hall upstairs.....HELP PLEASE

I think HP are liable but im no solicitor....

Judas

Everyone - well everyone with a half a brain - knows laptops become extremely hot; they therefore should not be left on for periods of time especially on material like bedsheets,carpets etc.

Don't see why HP should be liable for your stupidity.

dmg24

lloydyd wrote: »

The carpet needs to be replaced and it is one section that runs in the lounge, up the stairs and in the hall upstairs.....HELP PLEASE

So the carpet fitter can re section the existing carpet at the lounge door and refit the lounge carpet.

Freddie_Snowbits

Oh no here we go again. (Sorry Pullip, re ny post on your thread!!!)

1 point to ponder.

I assume this is your laptop and as such you paid for insurance for such circumstances. If you have accidental damage, then you will be fine.

If not, how do you think HP are responsible for you not switching off the laptop ot putting it somewhere safe overnight.

lloydyd

Judas wrote: »

Everyone - well everyone with a half a brain - knows laptops become extremely hot; they therefore should not be left on for periods of time especially on material like bedsheets,carpets etc.

Don't see why HP should be liable for your stupidity.

Very nice, glad you took the time to respond.

While your at it, if you actually read the post, it does say left on Standby. As you are clearly not a technical person allow me to explain. When a laptop goes onto standby/sleep mode/Hibernation, it means all of the core components turn off and dumps the data into the RAM. and then when you power it on, it reloads from the ram and starts up the HD and everything else.

So my learned friend, if you actually took the time to learn something, you would realise that leaving a laptop on Std by is not like a TV where 30% of the power still runs through it. It is pretty much all off and therefore there should be NO HEAT!!!

Thank you and good night!!!:T

BigLee_24

If it was me I would of accepted the laptop and claimed for the carpet on household insurance if it couldnt be 'patched' as mentioned laptops aren't designed to be left on for long periods of times as they do become hot due to the constant electrons..... :beer:

lloydyd

dmg24 wrote: »

So the carpet fitter can re section the existing carpet at the lounge door and refit the lounge carpet.

Maybe, but missing the point of the post.....

fluffnutter

What do you mean 'standby'? My lappy doesn't have standby. It's either on, off or off but still plugged in so that the battery can charge. Did you leave your laptop on? Or did you leave it switched off and plugged in? Seriously guys, I know on first read it looks like lloydyd's been a bit dense but a laptop that's plugged in just to charge should not overheat. The battery should automatically stop drawing on the mains once it's charged and if it didn't then it's probably faulty. Need more details, please.

I've just read your later post. You had it on hibernation. This is a supposedly 'safe' way to leave a laptop. It shouldn't be drawing power. Your laptop's faulty.

lloydyd

BigLee_24 wrote: »

If it was me I would of accepted the laptop and claimed for the carpet on household insurance if it couldnt be 'patched' as mentioned laptops aren't designed to be left on for long periods of times as they do become hot due to the constant electrons..... :beer:

A claim is fine and if need be i would do that, but bearing in mind that laptops are designed to be left on std by for long periods (thats why they have it, so they can be virtually inactive for long periods without having to start up from scratch).

lloydyd

fluffnutter wrote: »

What do you mean 'standby'? My lappy doesn't have standby. It's either on, off or off but still plugged in so that the battery can charge. Did you leave your laptop on? Or did you leave it switched off and plugged in? Seriously guys, I know on first read it looks like lloydyd's been a bit dense but a laptop that's plugged in just to charge should not overheat. The battery should automatically stop drawing on the mains once it's charged and if it didn't then it's probably faulty. Need more details, please.

I've just read your later post. You had it on hibernation. This is a supposedly 'safe' way to leave a laptop. It shouldn't be drawing power. Your battery's faulty.

Thanks, at last someone with some sense. When you press start, then shut down you have 4 options (on most models) Logoff, shutdown, std by and hibernate.

I pressed hibernate, so it basically should have dumped my current windows session into Ram and shut down everything aside from the ram (so it can re boot quicker), it was not on charge with NO mains plugged in...it still leaked and burnt with no power on and no mains plugged in!!

fluffnutter

A laptop in hibernation should not be drawing power. Hence it should not overheat.