Forwarding mail

Surreystarlet

No idea if this is posted in the right place - please move if not!!

Was just wondering if anyone knows what the rules are for forwarding mail? My parents occasionally forward me post by crossing through my name and re-writing my new address on the front of the envelope which has been delivered fine.

However, last week they forwarded me a piece of mail and I got a non-delivery receipt from the sorting office saying not enough payment and a fee of £1.32 to pay (32p stamp and £1 covering charge).

Does anyone know what the official forwarding 'protocol' is before I have a rant at my sorting office?!

Many thanks in advance......

lesalanos

the post office charge for forwarding mail if you move address so IMO you have been lucky to get away with it for so long

hngrymummy

They charge for their service because they can do an automatic mail forwarding, which costs them money in admin.

Usually they forward letters for free if you do not open the letter and just put the new address on.

It may be that it is underpaid, but for some reason it went fine to your parents address, and this time someome thought it looked on the limit so weighed/measured it and found it to be short, so have sent you a bill. Or maybe it looks as though it's been opened, in which case they will require a new stamp.

Check the Royal Mail website and see what they say about forwarding mail

diable

Why don't you just change your address with the companies that are using your parents address? or better still get your parents to place your post in to an envelope pay the appropriate postage and send it to your relevant address.

custardy

hngrymummy wrote: »

They charge for their service because they can do an automatic mail forwarding, which costs them money in admin.

Usually they forward letters for free if you do not open the letter and just put the new address on.

It may be that it is underpaid, but for some reason it went fine to your parents address, and this time someome thought it looked on the limit so weighed/measured it and found it to be short, so have sent you a bill. Or maybe it looks as though it's been opened, in which case they will require a new stamp.

Check the Royal Mail website and see what they say about forwarding mail

theres no such thing as automatic mail forwarding in RM (if you are referring to redirections)
all done by hand
TBH RM should charge all unofficial redirected mail
its frankly rediculous you have a company cutting staff,closing offices,cutting services etc and then delivering mail for free and even worse often at a loss

custardy

Surreystarlet wrote: »

No idea if this is posted in the right place - please move if not!!

Was just wondering if anyone knows what the rules are for forwarding mail? My parents occasionally forward me post by crossing through my name and re-writing my new address on the front of the envelope which has been delivered fine.

However, last week they forwarded me a piece of mail and I got a non-delivery receipt from the sorting office saying not enough payment and a fee of £1.32 to pay (32p stamp and £1 covering charge).

Does anyone know what the official forwarding 'protocol' is before I have a rant at my sorting office?!

Many thanks in advance......

i wasnt going to bother but im going to
why do you feel you should get your mail forwarded for free?
a lot of letters downstream access which means RM gets about 12p per item
many of these items are delivered at a loss
then you get it plonked back in the system (so it has to be dealt with the whole journey by RM) costing RM even more money
why not pay(yes its a crazy idea) for a redirection if you want a redirection service?

hngrymummy

Don't be picky Custardy. You, and everyone else, knew exactly what I meant. You fill in a form and the mail forwarding is done for you (unless you have an awkward man at the post office who refuses to use a marriage certificate as proof of change of name), rather than it traipsing around the country waiting for the right address to be put on.

RM does people a service, and promotes their good will by redirecting mail for free. Especially in the case of old people who have suddenly had to move to a care home, or when people have died. I very much suspect that if they were to stop doing it then they would lose even more business by losing customers' good will.

onlyroz

You should be able to redirect mail for free by crossing out the address and writing "redirect to...<insert new address>". If, however, you want Royal Mail to redirect the mail for you, it can be set up for up to two years, at a cost of course.

custardy

hngrymummy wrote: »

RM does people a service, and promotes their good will by redirecting mail for free. Especially in the case of old people who have suddenly had to move to a care home, or when people have died. I very much suspect that if they were to stop doing it then they would lose even more business by losing customers' good will.

your living in dreamland
what business do you think this good will generates?

hngrymummy

Well it'll certianly make up for the postie who folds my mail in half, even though it's in cardboard and clearly says 'do not bend', the postie who creeps up to the door during the day and carefully puts the 'you weren't at home' note through, even though the house clearly has people in it so then we have to wait 24 hours before we cn collect from the sorting office, the postie who delivers mail to me that clearly says 'germany' on the envelope, the postie that trashes my flowerbed by using it as a shortcut to get to the neighbour's house, the post that was sent 'next day delivery', but failed to turn up for 4 weeks, and the fact that I have NEVER had the phone answered at ANY sorting office I have ever called, so how can I possibly tell them what to do with my parcel?

So yes, I think that a bit of good will is necessary. People who think that RM is the only company and can do whatever it likes and not promote good will amongst customers are the ones living in dreamland. People can and do use other companies because of problems with RM. I certainly don't send important things RM anymore if I want to be sure that they get there safely and on time.

And anyone who knows anything about customer relations will know the importance of good will and how much business it can generate.

custardy

hngrymummy wrote: »

Well it'll certianly make up for the postie who folds my mail in half, even though it's in cardboard and clearly says 'do not bend', the postie who creeps up to the door during the day and carefully puts the 'you weren't at home' note through, even though the house clearly has people in it so then we have to wait 24 hours before we cn collect from the sorting office, the postie who delivers mail to me that clearly says 'germany' on the envelope, the postie that trashes my flowerbed by using it as a shortcut to get to the neighbour's house, the post that was sent 'next day delivery', but failed to turn up for 4 weeks, and the fact that I have NEVER had the phone answered at ANY sorting office I have ever called, so how can I possibly tell them what to do with my parcel?

So yes, I think that a bit of good will is necessary. People who think that RM is the only company and can do whatever it likes and not promote good will amongst customers are the ones living in dreamland. People can and do use other companies because of problems with RM. I certainly don't send important things RM anymore if I want to be sure that they get there safely and on time.

you havent answered my question
you have thrown in a couple of irrelevant moans
phones in DO's,well i answered probably 1000's of calls in my time
there are no dedicated phone staff in DO's
however since they cut staff year on year then there has to be a knock on effect

what business will that generate? we are talking letters here
are you telling me a company sending mass mailings will use RM because granny smith got a letter redirected to the old folks home?
or are you talking about someone sending a couple of letters a year?