asda clothes no refunds without receipt

been to asda to buy a dress and was told from now on no receipt means no refunds, gift cards or exchanges.
please move if wrong forum
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Comments

  • idvi
    idvi Posts: 276 Forumite
    hasnt it always been like that?

    ie. in case someone nicks something then brings it back to get a refund but doesnt have a receipt - heard of that happening
    2 esa medicals passed successfully (support group - it can be done!!)!! :j
  • sue1976
    sue1976 Posts: 566 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I took something back yesterday without any receipt and was given a giftcard.
  • geordie_lass_2
    geordie_lass_2 Posts: 1,941 Forumite
    They recently introduced a 100 day quality guarantee on clothing with a no quibble refund so I guess it makes sense they would want to see a receipt as proof of the date of purchase.
    They could be skating on thin ice though, if goods are faulty then you don't need a receipt as far as I know plus you have longer than 100 days to return them.
    I just spotted this today http://www.which.co.uk/news/2010/07/asda-clothing-ad-banned-for-misleading-consumers-220855
  • zzzLazyDaisy
    zzzLazyDaisy Posts: 12,497 Forumite
    Part of the Furniture Combo Breaker
    I took something back today with no receipt and was given a gift card, no quibble.
    I'm a retired employment solicitor. Hopefully some of my comments might be useful, but they are only my opinion and not intended as legal advice.
  • Did you pay by debit or credit card? I've used my bank statement to as proof of purchase before but not at Asda.
  • emerald_starcat
    emerald_starcat Posts: 2,112 Forumite
    You would think someone (OP) that had been using MSE forums for 4 years would know this isn't a grabbit.
    My daughters are my world
  • RichyRich
    RichyRich Posts: 2,091 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Under SOGA proof of purchase is enough - it does not have to be the receipt and that is well documented.

    Under anything that ASDA choose to provide in addition to SOGA, such as the option to return if you've simply change your mind, ASDA are free to dictate any conditions they choose - including that you must provide a receipt - as they wish.
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  • nutty1
    nutty1 Posts: 2,204 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    You would think someone (OP) that had been using MSE forums for 4 years would know this isn't a grabbit.
    just didn't know where to put it, knew this gets looked at a lot, and i did say move to right one
  • bylromarha
    bylromarha Posts: 10,085 Forumite
    I've been Money Tipped!
    You would think someone (OP) that had been using MSE forums for 4 years would know this isn't a grabbit.

    You'd think that someone who'd been using the forums for 16 months now would know that if you can't post anything helpful, it's best not to post at all. :D
    Who made hogs and dogs and frogs?
  • exel1966
    exel1966 Posts: 5,042 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    You would think someone (OP) that had been using MSE forums for 4 years would know this isn't a grabbit.

    Sheer laziness and arrogance comes to mind !
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