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MSE News: BT hikes costs but cuts up-front package charges
Comments
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What does inclusive mean?
A much better and more fundamental question to ask is - what does chargeable mean? If it's on a bill or invoice the item has been charged, so it must have been chargeable. The charge can be negative (a credit), positive (a debit) or zero. 0p per minute for a phone call does not mean no charge; it means a charge costing 0p per minute.I thought it related to a call that would normally be charged, except for the fact it is included free as part of the calling plan.
Inclusive calls (in the BT sense) are non-chargeable calls included in a Calling Plan. The only type I'm aware of is a text message, which is sent to a non-chargeable, network number.If I made one call per month outside the weekend that I would be charged for (what I consider is a chargeable call), then the weekend calls were free as they were inclusive (by my definition)
Jubilation broke out when BT added "inclusive" to the condition to keep caller display free. The word was interpretated as you have done. So a misunderstanding of "chargeable" lead to a "misinterpretation" of "inclusive". What BT didn't tell anyone (including Customer Service) was that they had added the word to include sending text messages as a qualifying condition.
The Weekend Plan does not include a text message allowance, which is why BT cannot (and never did) stipulate an inclusive call as a condition to have that Plan. The only condition related to chargeable calls. Making two a month always gave me free caller display.0 -
As a matter of interest where do 0800 calls come in these definitions? They are "Free".0
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Freephone calls are, indeed, free. That's because they're not chargeable.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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Are they "Inclusive"?0
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Also just looked at "Anytime".
It says:
"Inclusive calls to 0845 and 0870 numbers at any time "
So are they really "Inclusive" for the definition needed for 1571 etc?0 -
No, 0500, 0800 and 0808 calls do not count as 'qualifying' chargeable or inclusive calls.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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Hi,
I have signed up with BT in my new house, because I prefer the freedom of being able to use prefix numbers, which nowadays some providers don't allow anymore. My line is supposed to go live next Monday.
I signed up on the understanding that the line rental would be £11.54 per month and £4.99 for the calling plan. Surely they cannot increase these prices in my initial contract period, which will start on Monday?
Any help would be much appreciated.0 -
Is a copy of the actual BT letter available here or elsewhere on the net? I don't want from previous experience to rely on getting one through the letter box.0
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Is a copy of the actual BT letter available here or elsewhere on the net?
http://bt.custhelp.com/app/answers/detail/a_id/13908/c/142130 -
:beer:Thank you very much.0
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