M&S sale starts this Thursday

denton6

Hi i recieved everything i ordered, two t shirts for my boys, pan set for my oldest going to uni, birthday card and then school pants and socks but they werent in the sale. one pair of childrens school pants came on a seperate order which was abit strange, but everything did come. didnt order everything as soon as sale came on but was on first day of sale.

smk77

yippee!!!! my order has been despatched!!! All but 1 item - Disney's Toy Story Collection Activity Book that was 50p! My 2 yr old won't miss that...

Treaco

All but one of my items were cancelled out of 13 so that wasn't bad but I got an email saying it was now out of stock and to confirm I wouldn't be charged for this but like others they have taken the money from my account for it, the order it was in was for £23 but when they cancelled the shirt they should have only taken £8 but according to my account they have taken the full £23 and when I called them they said they hadn't taken it and when I told her I could see if was out of my account she said it would go back into my account in a day or 2 and if I doesn't then I need to send them a copy of my bank statement showing that they have taken it as there system says they haven't.. What a cheek they have there customer service over the phone is shocking and the girl I was speaking to was getting all flustered and kept stuttering. :mad:

pwl2706

andyrules wrote: »

Terrible system. Soon, when everyone shops like this M&S will have half their stock tied up in people's baskets for days.

Or maybe people will checkout each item separately - then M&S will have hundreds of single item orders to process!

They really need to get into the 21st century - ie cut their dated adverts and spend the money on a workable online site.

putting something in your basket has no effect on stock levels...

baskets are for the customer....

for 99% of online customers their system is perfectly adequate...

only a small minority have problems due to stock levels during a sale, a timne at which we should expect stock problems!

bargainbasement

just ordered this for £1 i think its quite cute

http://www.marksandspencer.com/Petit-Bebe-Lollipop-Door-Hanger/dp/B002ZZISP2?extid=af_a_Content_60612

got it delivered to store with a couple of other bits and bobs

Doc_N

pwl2706 wrote: »

for 99% of online customers their system is perfectly adequate...

only a small minority have problems due to stock levels during a sale, a timne at which we should expect stock problems!

Oh, please...............read all the posts here and elsewhere. It's not a small minority having problems, but a lot of people.

Their system is certainly not adequate, or you wouldn't get all the complaints - there's no other online retailer getting this sort of level of complaints about goods being cancelled several days after the order's been put in.

smk77

pwl2706 wrote: »

putting something in your basket has no effect on stock levels...

baskets are for the customer....

for 99% of online customers their system is perfectly adequate...

only a small minority have problems due to stock levels during a sale, a timne at which we should expect stock problems!

Disagree. I have used M&S three times during the sale and I have had problems.

Fortunately for me, despite receiving an email this morning to saying that there was a delay until 8th August, my goods actually turned up today! Not only are there problems with stock but the whole chain is serious poor!! I made a phone call today chasing my order when it was actually in a van en-route to my house! No excuses for not knowing that my order had actually been despatched and no excusing for emailing me saying that there was a delay when there wasn't!

rammy007

Looks like a few more reductions pk 3 boys trunks £1
http://www.marksandspencer.com/Pack-Older-Boys-Spiderman-Trunks/dp/B0030JDGMM?_encoding=UTF8&mnSBrand=core&ref=ord_cart_shr
Batman outfit £5
http://www.marksandspencer.com/Marks-and-Spencer-Batman-Outfit/dp/B002V5VPC4?_encoding=UTF8&mnSBrand=core&ref=ord_cart_shr

kids clearance still on
http://www.marksandspencer.com/Clearance-Kids/b/428859031?ie=UTF8&pf_rd_r=130V4AMS3VTMCBX2WKT5&pf_rd_m=A2BO0OYVBKIQJM&pf_rd_t=101&pf_rd_i=53882031&pf_rd_p=475115433&pf_rd_s=left-nav-2

pwl2706

Doc_N wrote: »

Oh, please...............read all the posts here and elsewhere. It's not a small minority having problems, but a lot of people.

Their system is certainly not adequate, or you wouldn't get all the complaints - there's no other online retailer getting this sort of level of complaints about goods being cancelled several days after the order's been put in.

It might be a lot of people, but it's still a small minority compared to the huge number of online orders and customers

Ami82

They have the Bamboo 3 tier trolley, was £49.50 now £15 and other bamboo bits if you look at the bottom of the page.

http://www.marksandspencer.com/Marks-and-Spencer-Collection-Trolley/dp/B002X10RR0?_encoding=UTF8&categoryNodeID=&node=42966030&mnSBrand=core&ref=sr_1_2&qid=1280561945&sr=1-2&rh=n%3A42966030%2Ck%3Abamboo&page=