Can anyone advise on new supplier for Broadband

crystal_clear

Hi there

I have had a nightmare getting tags removed from E7 and connected to TalkTalk to the point I cancelled my orders.

Tag removed today finally :j

Now I need to locate a good supplier for Broadband but am needing your help for this.

I dont want a long contract or a company that operates badly and I really cannot afford to much a month (hence why i liked e7 £10 a month paid upfront 2 years no worries every month)
I have had a look at EFH broadband 2gb 1 month contracts they look ok £14.99 a month only cannot see T&C on there site about leaving and not wanting to jump from frying pan to fire. I thought I would ask you guys to help me locate a good package.

Thanking you in advance
Crystal

TOBRUK

I am with ntl freedom and yesterday rang ntl to see if I could get a better deal - unfortunately there are deals with ntl (cable) but not with ntl freedom (phone line) although they offered £5.00 per month but would be locked into 12 month contract. I am not in a cable area and so they could not transfer me to them.

What they did say, if I didn't want to be in a 12 month contract I could contact Virgin to see if I could get a deal with them as they have merged recently - ntl and virgin!

I have looked on their website https://www.virgin.net and they have a few packages, the cheapest at £14.99, no connection fee and free modem. There is no 12 month contract. They also have PAYG from 1p per minute.

Don't know if this helps but it is interesting that they have merged with ntl!

Edinburghlass_2

Virgin may not have a 12 month contract but they do have a cancellation charge of, I think, £50.

Madasafish_Customer_Care

Hi crystal clear,

I'd like to just take a quick minute to explain why ISPs have 12 month contracts.

When a new provision (such as yourself) takes up broadband there are a lot of fees incurred - connection costs and 'free' hardware.

If a broadband provider offers connection fees and hardware free of charge it is really sensible that they ask their customers to stay with them for at least 12 months to offset these costs. Signing up for an ISP that offers these things for free and doesn't have a contract can be a risk.

To illustrate: let's say it costs an ISP a hypothetical £90 for the connection and hardware and they give the customer this for free and there is no 12 month contract. The customer then pays £14.99 a month for two months and then leaves... The ISP will have lost money.

This is not good for the ISP and is a pretty quick path to not being a business anymore if several hundred people do this.

There are broadband providers who do truly do monthly contracts, however they normally ask that you pay for your subscription costs and hardware up front.

If you're able to migrate in there are providers that will do monthly contracts as often the customer uses their existing hardware and when you migrate it's normally less expensive to provision than a customer who hasn't.

I hope that makes sense and spreads a little light on the logic of 12 month contracts.

Kind regards,
Samara

tightrs

i'm gunna try this with virgin
http://forums.moneysavingexpert.com/showthread.html?t=254243

mike_the_bike_2

Avoid Supanet..they make it as difficult as possible to leave...see the message board on the ASDL guide and you will see there are a lot of unhappy people because they don't issue MAC codes like (5% of providers that allow you to migrate to another company

mike_the_bike_2

that should read 95%

crystal_clear

Madasafish_Customer_Care wrote:

Hi crystal clear,

I'd like to just take a quick minute to explain why ISPs have 12 month contracts.

When a new provision (such as yourself) takes up broadband there are a lot of fees incurred - connection costs and 'free' hardware.

If a broadband provider offers connection fees and hardware free of charge it is really sensible that they ask their customers to stay with them for at least 12 months to offset these costs. Signing up for an ISP that offers these things for free and doesn't have a contract can be a risk.

To illustrate: let's say it costs an ISP a hypothetical £90 for the connection and hardware and they give the customer this for free and there is no 12 month contract. The customer then pays £14.99 a month for two months and then leaves... The ISP will have lost money.

This is not good for the ISP and is a pretty quick path to not being a business anymore if several hundred people do this.

There are broadband providers who do truly do monthly contracts, however they normally ask that you pay for your subscription costs and hardware up front.

If you're able to migrate in there are providers that will do monthly contracts as often the customer uses their existing hardware and when you migrate it's normally less expensive to provision than a customer who hasn't.

I hope that makes sense and spreads a little light on the logic of 12 month contracts.

Kind regards,
Samara

Thanks for that Samara

I can add further that I have already got the equipment of my own so do not need anyone else's, the reason I dont want the full 12 month contract is Because of the problems i have had so far. If the new broadband provider is not all its cracked upto be I want to have the choice to end and go else where and obviously I see where the penatly charges comes from and dont mind minimal get out charges to leave before the 12 months are up (a bot like virgin charging £50 if you leave in 1st 12 mths although only a monthly contract) What I dont want is someone that is going to tag my line and not give me a mac code if i want to pay my way out or just leave.
Hope that helps clear up my requirements

Crystal

espresso

Think that you are missing the point slightly. You may have your own equipment but a new ISP will still have to pay for your line to be ADSL enabled again after your marker is removed. This costs them about £50 so they reserve the right to get this back should you decide to move on after a couple of months if you are not happy to stay the term.

crystal_clear

espresso wrote:

Think that you are missing the point slightly. You may have your own equipment but a new ISP will still have to pay for your line to be ADSL enabled again after your marker is removed. This costs them about £50 so they reserve the right to get this back should you decide to move on after a couple of months if you are not happy to stay the term.

Thanks espresso for that but I wasnt missing the point (no offence) I said I fully understand the need for a charge and I could live with the £50 example made of virgins 1 month contract if you leave in 12 months.

what I was asking was can anyone give me some advice on a broadband supplier that is both reasonable priced and wouldnt be a pain to leave (eg they would give me a mac code when i requested and not withold it like some do ) hence asking about the likes of EFH broadband as they only have a 1 month contract and virgin do to but EFH I cannot see T&C to see what the charges would be if i signed up for it and how much it would cost to leave. That said I would consider 12 month contracts if I was allowed to migrate elsewhere if needed as long as I can pay a cancellation charge and not the full monthly subscription fees for the full 12 months. ( assuming I entered a 12 mth contract and was not happy for any reason).

I am just looking for advice on a good company to go with so I dont have to keep using this blasted dial-up

Cheers
Crystal

dsmann

AOL are currentky advertising if you have your own hardware (modem) you can take AOL broadband without any 12 month contract.. they have list of supported hardware (modem) on their website. Plus they give you one month free..

http://info.aol.co.uk/broadband/switch.adp?promo=228937&promoCode=228937

i haven't personaly used AOL so dont really know good they are.. am sure one of our fellow MSE would have used them... any comments on AOL BB??