advice needed , my pc has been taken over

Donnie

You need to run as Adminstrator

Donnie

Go into Safe Mode with Networking. Then download and Run SafeMSI

Then go into Add/Remove Programs or just the Program file to see if anything is installed there.

bigblackdog

Donnie wrote: »

You need to run as Adminstrator

i logged in as administrator
tried to connect to internet to get malwarebytes again , but wouldnt connect , perhaps because i am on wireless
found the malwarebytes anyway by looking around in files ,and am now running full scan as administrator
should i abort ?
and try your next step?

Donnie

No, carry on.

Donnie

If all else fails, we are going to get you a new DVD drive. At £15 or so it shouldn't break the bank. Though first we should check as to why your tray is stuck.

bigblackdog

Donnie wrote: »

If all else fails, we are going to get you a new DVD drive. At £15 or so it shouldn't break the bank. Though first we should check as to why your tray is stuck.

i have wondered that myself a few times lol
but cant get it to open , and it is a laptop so awkward , have just lived without the benefit of it for ages

the full scan is progressing , seems to be going quite fast ,

Donnie

bigblackdog wrote: »

i have wondered that myself a few times lol
but cant get it to open , and it is a laptop so awkward , have just lived without the benefit of it for ages

the full scan is progressing , seems to be going quite fast ,

Oops...laptop. Have to think again about that DVD drive.

Ok, laptop brand and model number.

Richie-from-the-Boro

CD / DVD / Even lappies [ some anyway ] have the usual hole for a paper clip insertion !

Donnie

What you need to do is to insert a straightened paper clip into a tiny hole that is located on the front of the drive, typically right next to the eject switch. Once you’ve inserted the clip, the stuck CD should be easily ejected.

imho

This worked for me on my Laptop. I kept pressing the eject button while trying to put another cd in the drive. Just kept knocking the stuck cd with the other. I know someone will pop up and say dont do it but it worked for me.