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It should be pretty easy for them to assertain why you don't have signal, they'll look at the predicted coverage, they'll look at where the masts are, the radio they broadcast signal to and how they are running, if they can identify a fault on a mast that is impacting the signal level in the area then they'll fix it, if the masts are running as expected then they'll either put it down to a coverage blackspot caused by line of sight, trees, buildings, radio interference etc or they'll say that your handset isnt very receptive to signal due to its design, antenna size/placement/position and leave it at that
Through a bit of battling, and conatcting the directors office, and asking very nicely, vodafone agreed to let me cancel my contract, and all I had to give was my phone back, rather than the 600 quid.0
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