no signal

Jon_01

If you started a contract and had no signal you'd have grounds to cancel, but. You (I'm guessing) had a usable signal where to started the contract and then you moved (for what ever the reason) and now you don't. So, in effect, you've changed the terms of the contract, that's not Voda fault. Harsh, but that's they way of things.

Have you tried switching to 2G ? That will sometimes get you a signal where 3G fails ?

drbesty

You can't expect signal everywhere, especially not indoors, no mobile provider guarantees 100% coverage and they don't guarantee indoor coverage either

BigJohn38

robt wrote: »

You can disagree all you want, but what I said is correct. You now work somewhere without signal. Vodafone did not force you to move office. By they very nature of mobile networks there will ALWAYS be blackspots, this is why networks do not guarantee coverage - and they do not guarantee any coverage indoors anyway.

Don't shoot the messenger when you have been asking for advice, if it is not what you want to hear.

I must remember to never disagree with anyone

robt_2

BigJohn38 wrote: »

I must remember to never disagree with anyone

:rotfl:

Look. You asked for advice. You got it, but it was not what you wanted to hear. Don't throw your toys out the pram because of it.

I don't make the laws of physics. Go and disagree with the person who did.

BigJohn38

robt wrote: »

:rotfl:

Look. You asked for advice. You got it, but it was not what you wanted to hear. Don't throw your toys out the pram because of it.

I don't make the laws of physics. Go and disagree with the person who did.

I must say that I thought this site was for decent people who liked to have a discussion without patronising and putting people down for having their valid opinions. Just because I said I disagreed with you! I am not disagreeing that what you say is fact, but what I was getting at was the fact that maybe it is not morally correct that vodafone will not allow me to cancel a contract when I cannot get a signal, and therefore use the phone. Yes I was the one that moved there, but is it really my bad luck, and not vodafone's responsibility to look at the case and understand that I will be paying 35 a month for a service I cannot use.

BigJohn38

Idiophreak wrote: »

It's kinda the network's fault there's no signal there, though...

wow, someone that see's what this thread is all about

drbesty

Do you have a business account? If not then the fact you get no signal at work is irrelevant, they won't let you out the contract for this, otherwise everyone would phone up and say they have no signal at such and such a place to get out of their contract

BigJohn38

drbesty wrote: »

Do you have a business account? If not then the fact you get no signal at work is irrelevant, they won't let you out the contract for this, otherwise everyone would phone up and say they have no signal at such and such a place to get out of their contract

unfortuantely not. To be fair, they have given me three months free, whilst they look at the issues with the signal, but still don't really help having a phone with no signal

flyingscotno1

BigJohn38 wrote: »

unfortuantely not. To be fair, they have given me three months free, whilst they look at the issues with the signal, but still don't really help having a phone with no signal

The problem is we're talking inside buildings. With so much variation in buildings it is impossible for networks to promise a signal inside.

I worked in Glasgow and had an Orange mobile- standing inside I could get no signal- only in certain areas of the building- but outside no issues 3G+ and all bars! Only T-Mobile and O2 as far as I was aware gave signals inside. I presume they had stronger signals.

In this case it can be that Vodafone have a decent signal normally when your outside, just the building conditions have affected it?

drbesty

It should be pretty easy for them to assertain why you don't have signal, they'll look at the predicted coverage, they'll look at where the masts are, the radio they broadcast signal to and how they are running, if they can identify a fault on a mast that is impacting the signal level in the area then they'll fix it, if the masts are running as expected then they'll either put it down to a coverage blackspot caused by line of sight, trees, buildings, radio interference etc or they'll say that your handset isnt very receptive to signal due to its design, antenna size/placement/position and leave it at that