Rude Customers

Laz123

Big_Melons wrote: »

I had a problem with a checkout assistant a few months back, got in her queue, was there a good few minutes and then she said "I'm closing" I said "Ok, will tell anyone that comes behind me", she shouted, really rather loudly "No I'm closing after the man in front of you", so I told her I had been there a while, the people in front of me told her too, she just carried on shouting at me and told me she didnt have time, I said "you are soooooo rude" (my exact words haha) and walked off to another till, was served by a lovely young guy who was the complete opposite to her, told her what happened, he called his supervisor over, they told someone else who would deal with it, when I left she was having a laugh and a joke with the person who was supposed to be dealing with it so when I got home I emailed head office who were great, she got the bollocking she deserved.

I'm never rude to people, I hate rudeness so why did she feel the need to be rude to me? Maybe it makes her feel big? After speaking to others about her they say she is always rude to people, so why does Tesco still employ her?

Luckily Adsa religiously put a sign up on their conveyor belts to tell punters when the till is closing.

Big_Melons

Laz123 wrote: »

Luckily Adsa religiously put a sign up on their conveyor belts to tell punters when the till is closing.

It's what they should all do, why should customers have to tell people tills are closing? Tesco's is the only one I know that does it.

Willowx

Big_Melons wrote: »

It's what they should all do, why should customers have to tell people tills are closing? Tesco's is the only one I know that does it.

Tesco around here all have A4 size till closing boards.

I repeat the respect thing and also don't pretend that you know "the law" or "your rights" when you clearly don't. And don't continue blagging when you have been shown a couple of SOGA that shows that you are wrong. If the law that you are on about is that obscure then print it out.

Lokolo_2

Big_Melons wrote: »

she shouted, really rather loudly "No I'm closing after the man in front of you", so I told her I had been there a while, the people in front of me told her too, she just carried on shouting at me and told me she didnt have time, I said "you are soooooo rude"

I think that is very rude for someone working on the front-end, where I work at Wilkinson, we normally change over people, so someone will come to swap with whoever is coming off, this means anyone queueing wouldn't lose out. Cashiers would never just get off the tills unless it's really not busy. :j

I could understand though that the cashier in your situation may have been due a break, or maybe her shift was finished, so the dilema is...should the cashier really be expected to work for free/be deprived of their break to clear the queue. In an ideal world someone would have put a closed sign up early enough!

No excuse for the cashier to be rude and ignorant though, doesn't give Tesco a good image!

vyle

I know this is kind of OT, but it really annoys me when it happens (and that's very often).

A customer will sometimes ask something about a discontinued model of a TV or some other technology. Sometimes it's "why is it cheaper," and I explain, or they ask why it's no longer available to buy.

Whenever the answer gets around to, "It's a discontinued model," they ask WHY it's discontinued, as if it must be due to a fault or something similar.

The reason it annoys me is because nobody in panasonic or sony rings me up and goes, "Oh, hi, we're discontinuing this model because of the following reasons:...."

And furthermore, with technology, manufacturers just DO discontinue stuff, usually because every year new models come out so there's no point making the old one. That should be obvious to anybody over 15 years old, surely?

One person got very cross with me yesterday because panasonic don't make a twin tuner freesat blu ray recorder any more, only a freeview HD one.

He wanted to know WHY they don't make the former model any more, and so I told him why I thought they had (seeing as they didn't consult me), and then he stopped my colleague who was walking by and asked him, too, which is pretty rude (tying it back to the thread topic). I really don't know why customers assume that just because I sell something it means I'm privy to every decision the manufacturer makes.

WHY is it only available in black, why not silver?

Why is it silver? I want it in black.

Why do they make this? Why don't they make that?

I wish I could have got away with saying to the guy, "Well, you could have bought it last year, but you didn't, so tough." but alas, I'd have lost my job.

Velcro_Hotdog

Electricals are a pain, rude customers where told that the id 10 t cable was at fault.

meritaten

I am ALWAYS pleasant to the checkout operator (because I too have done that job and know its not your fault when things go wrong). However, I will not tolerate being rude to for no reason other than YOU are having a !!!!! day working for a !!!!! company - there are plenty of better jobs out there so do what I did...........go find one you are happier in!

jb66

vyle wrote: »

I know this is kind of OT, but it really annoys me when it happens (and that's very often).

A customer will sometimes ask something about a discontinued model of a TV or some other technology. Sometimes it's "why is it cheaper," and I explain, or they ask why it's no longer available to buy.

Whenever the answer gets around to, "It's a discontinued model," they ask WHY it's discontinued, as if it must be due to a fault or something similar.

The reason it annoys me is because nobody in panasonic or sony rings me up and goes, "Oh, hi, we're discontinuing this model because of the following reasons:...."

And furthermore, with technology, manufacturers just DO discontinue stuff, usually because every year new models come out so there's no point making the old one. That should be obvious to anybody over 15 years old, surely?

One person got very cross with me yesterday because panasonic don't make a twin tuner freesat blu ray recorder any more, only a freeview HD one.

He wanted to know WHY they don't make the former model any more, and so I told him why I thought they had (seeing as they didn't consult me), and then he stopped my colleague who was walking by and asked him, too, which is pretty rude (tying it back to the thread topic). I really don't know why customers assume that just because I sell something it means I'm privy to every decision the manufacturer makes.

WHY is it only available in black, why not silver?

Why is it silver? I want it in black.

Why do they make this? Why don't they make that?

I wish I could have got away with saying to the guy, "Well, you could have bought it last year, but you didn't, so tough." but alas, I'd have lost my job.

Tell them to ask sony

ThinkingOfLinking

Today I've had more than my share of rude customers.

The worst was this woman who refused to accept that someone had just dumped this top she'd wanted on a random table and that it wasn't in the sale (she decided not to buy it; £3 instead of the £1 she wanted to pay), and then made a massive drama when I asked her for photo ID as her debit/credit card had no chip and pin mechanism and we're asked to do that when swiping, and then refused to sign her card which had no signature on it...!!!!!!!!!!!

And why is it that people think it's ok to barge and poke and push me? Just because I work in retail doesn't mean I'm any less sensitive to pain than you!!

familyguyfan_2

i used to work in a chain restaurant and there is nothing worse than when you have to explain the menu ... all of the instructions are on it already and it's the same stuff we get trained with - the 5 lines at the bottom of the menu is what we get to learn the new stuff

and when something they like has been discontinued and they say "oh this is awful blah blah blah" .... i once had a customer who stopped going to my old work place because we changed the cheese!! pathetic! :mad: