O2 "SELECT" customers

diamonds

dagger_meerkat wrote: »

Is this per contract or per customer? I have like 4 running contracts totalling over £100 per month. A very loyal customer

Oh and btw, I also have internet from o2! Undying loyalty perhaps is a better word!

same as me on Orange but alas even with "your group" ( all contracts on 1 a/c ) i get standard customer care not thier "Orange premier" customer care "o2 select " equivelent, when i need to make changes to my contracts BILLING need to put me on hold and talk to non-customer facing "your group" department, but if I had "Premier" they would be able to do it !!!! ggggrrr

Orange premier is great ! no menu system -24 hrs-straight throught to a human-customer care

o2select is yrs old from the retail side I had it like 10yrs ago when loyalty with o2 was loyalty and that team was superb - bend over backwards for you...them days are well gone, thank o2 internal budgets !

matrix999

Are O2 Select the same Customer Advisors that answer O2 Business Customer Services Calls on 8002

The reason I ask is that I am connected to a very old O2 Business Tariff and when you dial 8002 the call gets answered immediately - No Menu or Push this that and the next thing - Straight through to a live person!! Sometimes the advisors say "Welcome to O2 Select" and then quickly change to "Welcome to O2 Business Customer Services"

bringmeshoes

matrix999 wrote: »

Are O2 Select the same Customer Advisors that answer O2 Business Customer Services Calls on 8002

The reason I ask is that I am connected to a very old O2 Business Tariff and when you dial 8002 the call gets answered immediately - No Menu or Push this that and the next thing - Straight through to a live person!! Sometimes the advisors say "Welcome to O2 Select" and then quickly change to "Welcome to O2 Business Customer Services"

no it is a different customer service..will let you into a little secret! they have just recently expanded business customer service so some select advisors have been moved over to business so it's prob just a slip of the tongue as some of them have been select advisors for years!!

matrix999

bringmeshoes wrote: »

no it is a different customer service..will let you into a little secret! they have just recently expanded business customer service so some select advisors have been moved over to business so it's prob just a slip of the tongue as some of them have been select advisors for years!!

Agghh.. I see!!

Its great as when you dial 8002 you get straight through no menu systems or robot voices, wish all call centres were like O2.

Alec_Eiffel_2

bringmeshoes wrote: »

The new contract starts from the date that you upgrade, if you are on a retentions save tariff and are happy on the tariff then you can keep it when you upgrade

Thanks again for that. Next question............ when is the N78 out? It's in the instore booklet (but not on sale) but not on the online store. An email to Select CS came back with a "don't know", but then they tried to tell me that Select customers have to wait til month 17 to upgrade! I'm def still a Select customer as my online account and paper bill tells me so (plus I always spend over 50 quid)!

bringmeshoes

It's supposed to be out later this month, don't know when exactly as launch dates can change and be put back. if i were you i would wait a month or so that way if there are any software glitches with they will be ironed out by then

Xeorix

Sorry to bump the topic, but bringmeshoes.
I am an O2 customer for about 4 years and have never been a select customer.

My bills used to be at around £130 a month. I even had bills that went up to £200!
That went on for a year and then I started paying £25 a month.
Now I am on a new contract and pay £45, but have recently been paying over £50 a month with O2.
I have never qualified as a select customer and all I get is poor customer service. I try and ask for a replacement phone, I get told to go into a store. I try to enquire about a cheaper contract and the phone gets put down on me. I have had ONE kind person talk to me on the phone and they got me a great deal on my phone a couple of years ago. Since then, I have only had rude customer service, or people in call centers I cannot understand. I would have expected more since I spend so much and am not a select customer

eljmayes

I've been with them for eight years and clearly it is rules of random to an extent, or quotas that need to be filled. Not saying that I don't believe people who have contributed to this post but I consistantly spent 50 quid plus for two years every month via direct debit and I was never offered it. I believe they should scrap Select and try and provide a consistent customer service experience for all customers, no matter how much they spend.

digp

is being shut down - does anyone know anymore?

digp

bringmeshoes wrote: »

your average spend must be £50+ every month (if you are already select and spend less than this you can lose select status)

hmmmmmmmmmmmmmmmmmmmm?