A & L migration to Santander

AnonymousForObviousReason

Paulgonnabedebtfree wrote: »

You really think they are capable of doing something that complicated?
Damn.
I've got to wipe coffee from my screen now.

You're mean. It was kind of a sweet thing to think :rotfl:

Nothanks

I have a union comrade who works for RBS. This may offer you all some amusement, or a light at the end of the tunnel.

She tells me that RBS meetings have had Santander execs turning up to talk about the future. Apparently sanatander acknowledge their service is pee-poor and blame it on staffing levels & Service procedures. They also say that they're hoping to learn a lot about service from RBS and bring that into their branches. Say what you like about the higher ups at RBS, but I've heard their branch staff really do try to help out, and they answer their own phones I think too, no call centres. Take that all for what its worth.

Anyone who doesn't want to risk it, RBS has a freephone number to keep your accounts with them I'm told. Don't know anything about how it works though.

pawnbroker_2

As an RBS customer who has moved my account from England to Scotland I am not surprised.

I also have Lloyds Vantage accounts and coincidentally had a review very recently with Lloyds.

There is no doubts Lloyds staff are extremely baffled and dismayed with the appointment of the Santander UK Management cowboys & cowgirls into senior positions in Lloyds. I got the impression that they are more incredulous than we customers are.

It was no surprise at all when I indicated that at the first signs of the "Santander Syndrome" on my Lloyds accounts I would be gone.

One has to question the mentality of Senior Bankers when they recruit such obvious incompetents to their organisation, sadly it is the branch staff that will suffer both in RBS (Engalnd and LLoyds).

Deborah_from_North_Yorksh

Interestingly Jo Legg Head of Fraud department could not make it in yesterday due to the snow I had to drive through snow and ice to have the block removed, which has subsequently been put back on today when I tried to make a £20 donation to Christie Cancer Charity.

This instance (my 5th this year, and have complained twice before but just got a standard response letter) all started on 11th December when Bev Smith in fraud at Milton Keynes 0845 602 1582 was so rude to me, the shop assistant was shocked. My purchase was declined and I had to call fraud department, I'd been in Egypt the week prior and had a small purchase declined at Sharm airport, and then they called my mobile which was not with me leaving a message to contact them. I did this through the automated service and confirmed I had attempted the small purchase in Egypt. The end? NO. This automated response had not been recorded on their system, and now my purchase being made on the 11th was declined although I was present in the shop. Bev Smith asked all the usual questions, which I sailed through. But I failed security when she insisted on me confirming the month and year that I opened the Santander Zero credit card. I could not remember this. The shop assistant in Curry's could hear her on my phone as she was so loud and rude. She ended by hanging up on me. This call was made to Santander at 15:53 according to my call list, and lasted almost 20 minutes, a call I will have to pay for as iPhone charge for 0845 numbers. After she hung up I called straight back at 16:13. I passed security no problem and was not asked for the year and month that I opened the card. I made my purchase of an Mac Book Pro for my son. Then in Debenhams the card was declined again. Since then I have not been able to use the card, no manner of calls will resolve and I had to drive in through the snow - the rest is included below.

These are the people I have spoken to Bev Smith - Jo Legg not in due to snow, Matthew Adams informed me that a manager was willing to talk to me! How pleasant, and they would call me back as they were on a call. I asked for the name and was told either John Seaton or Barry Rooney would call. This was when I was in the Sandanter branch yesterday 20/12/10. No one has called. Today when my Charity Donation was declined I spoke to a very helpful call assistant, and her manager Martina McAuley. But they confirmed that the Fraud Block was re applied, and I would have to go into a branch. I have refused to do this again, my card is blocked, I've called Santander Complaints department to be told no one can talk to me until they send me a letter - no doubt the standard, we are sorry your disappointed, but we do this for your security letter with no address to write back to....... I'm at my whitts end. I will move banks, this will mean a loss to Santander of a Mortgage, 2 Current Accounts, an ISA, a Saver7 and a credit card. But you know what people - THEY ACTUALLY DON'T CARE. But maybe when other people do the same they will start to care and it will be too late. There was an article in the newspaper the other week, worst customer service, and they asked you to vote. I didn't do it - wish I did now as Santander were one of the 5 companies being voted for worst customer service. Please share your bad experiences of this company, you never know someone there may do something? Or maybe customer will, they'll vote with their feet.

Cheesedoodles

Please vote for the Wooden Spoon award for Customer Service.....

http://www.thisismoney.co.uk/bargains-and-rip-offs/customer-service/article.html?in_article_id=519085&in_page_id=515&expand=true

uberalles

uberalles wrote: »

Thank you.

Back to the drawing board then.

Having said that I assume it is fairly recent and you would imagine his email is being redirected.

Paulgonnabedebtfree wrote: »

You really think they are capable of doing something that complicated?
Damn.
I've got to wipe coffee from my screen now.

AnonymousForObviousReason wrote: »

You're mean. It was kind of a sweet thing to think :rotfl:

Well, sweet or not, and I acknowledge and appreciate the sarcasm , but just had a call from the Chairman's office with a promise of a full investigation (okay, that may be a 'fob off'), a letter in the post with a full apology and £60 added to my account.

I thanked them and told them I'm still bidding them 'adios' .

Are the Halifax any better?

Simongw

http://www.bbc.co.uk/news/business-12066763

Have you seen the latest?!!!!
"Banking giant Santander has admitted that up to 35,000 people could have received other customers' details on bank statements."

GustyGardenGalaxy

Unbelievable!

Or maybe not ..........

Shouldn't Santander be extremely heavily penalised for their utter incompetence over the past few months (years?). Or at least fire and very heavily fine the bosses (actually, locking them up might be a good additional punishment).

WideWall

Simongw wrote: »

http://www.bbc.co.uk/news/business-12066763

Have you seen the latest?!!!!
"Banking giant Santander has admitted that up to 35,000 people could have received other customers' details on bank statements."

Hi Simon,
Exasperation abounds in this household.
I have been trying to get 'THEM' to close my current account for 3 weeks. I keep getting pushed from pillar to post. Secure messages are flying back & forth - of course no-one is giving any direct help -just passing the blame onto another Dept.
2 days ago I got in my mail a notification of one of my savings account is now closed and attached is a cheque for an unspecified amount and a Tax cert for this past years interest.
NO CHEQUE AND THE TAX CERT IS FOR SOMEONE ELSE. !!!

As it happens I transferred all my money to my new bank. But Santander will not confirm that the current account is closed.

Such terrible service - I could say a lot worse - but not here in print.

I was told to visit the local branch and they would close the account ( taking indentification etc with me). But I have a 100 mile trip to do that - I do not have a car and I need a companion with me to assist me. On top of all that the roads are not safe (weatherwise)for travelling on if the journey is not really necessary.

My main question to Santander is why can't I close my current account online - they know my banking history and who I am. They can close savings accounts online.

tellmeitsfriday

AMAZING....

Yesterday I received the statements of 3 different people who had all lived at addresses in my street, but not my own..!

Armed with this, I marched into the bank and FINALLY managed to persuade them that the might like to close my current and linked savings accounts! I get home today, my internet banking has been returned, and both accounts show as unavailable. HURRAY

I handed in the three statements as well!

It's only taken since the beginning of October! I returned my chequebook and debit card as advised by the loon on the phone at that time...

HO WELL, I (think I) am free of them now

Good luck to all x