~Avon Hints and Tips~(Part 5)

dizzybella

Ive not had much luck today, lots not left out and only an order for £4.75. Means Il have to go back tomorrow knocking.

Kynnie

Hi all!

I'm a new rep so I thought I'd come and introduce myself! I've been studying this thread (and its predecessors!) and the wealth of information has been amazing Thanks to everyone who's contributed, both by asking questions and answering them.

Now for my own question:

I have my territories all lined up, and my first set of books ready to go out. The patch I have consists mostly of pensioners, and I was wondering if anyone has any tips. Do they tend to order differently? Are there any specific items I should be promoting? Really, I'm just curious as to how I should approach this as I want to make a good first impression.

Thanks everyone!

joyfull

Kynnie wrote: »

Hi all!

I'm a new rep so I thought I'd come and introduce myself! I've been studying this thread (and its predecessors!) and the wealth of information has been amazing Thanks to everyone who's contributed, both by asking questions and answering them.

Now for my own question:

I have my territories all lined up, and my first set of books ready to go out. The patch I have consists mostly of pensioners, and I was wondering if anyone has any tips. Do they tend to order differently? Are there any specific items I should be promoting? Really, I'm just curious as to how I should approach this as I want to make a good first impression.

Thanks everyone!

Hi Kynnie and welcome!

I live on, and have my customer base, on a Park Home site and have mostly elderly customers (nearly 7 years).

My observances are they tend to be regular and disciplined with their ordering often spending a similar amt each campaign

Really push Xmas as they will have children & grandchildren & Avon do great gifts for both. Really encourage them to buy early so that out of stock situations won't inconvenience.

Make sure they understand the no quibble refund/replacement and that you will always do it happily. They don't like to be a nuisance and may not like to send stuff back.

Take time to gain their trust and be really regular and keep your promises. They tend to love a good ol' chat so delivering will take ages, so be genuinly interested in their lives.

They tend to like:- Bubble baths, talculm pdr, soaps, body washes, deodorants, lotions, basic make-up, shampoos, the men's toiletries,

They may overlook their free gifts & offers so check their orders carefully so it's great to present them with this when you deliver. They'll love you for it.

If I think of anything else I'll post it up.

Hobel

How do Avon work out territories? Do they pick the street nearest to where you live?

I can't say I have ever seen a rep since I have been living where I am now (over 4 years).

Are you able to refuse an area?

Hazel

sylvergrunge_2

joyfull wrote: »

...Really encourage them to buy early so that out of stock situations won't inconvenience...

Fab piece of advice, may use that in my next newsletter. Thanks joyfull :T

Jenny-wren_8

Oh my! I just got my C13 order thru and they have sent me....30 packs:eek: I only wanted 30 brochers!!!!:mad: My flat is now full of C16 my DS thinks christmas has come!(well it has kind of) and i have now got credit for the next 3 campaines!!!! not sure if i want t lauph or cry!!!

Kynnie

Thank you so much for the tips! They were great! I'm really looking forward to getting stuck in now.

MarsdenCuckoo

Jenny-wren wrote: »

Oh my! I just got my C13 order thru and they have sent me....30 packs:eek: I only wanted 30 brochers!!!!:mad: My flat is now full of C16 my DS thinks christmas has come!(well it has kind of) and i have now got credit for the next 3 campaines!!!! not sure if i want t lauph or cry!!!

Ring Customer Services asap and explain your error. Hopefully, they'll offer to take back your excess books and replace them with your forward campaigns. Or they may even offer to take them back for credit but wouldn't hold out much hope of that.

If neither of those work, see if your SL/ASM can help.

Good luck.

PS: On the bright side (there's always one - just sometimes takes a bit of searching for! :rotfl:) If Avon do agree to replace your books for future campaigns, it'll mean you get all your 'new' books @ 48p per pack! :T

MarsdenCuckoo

Kynnie wrote: »

Hi all!

I'm a new rep so I thought I'd come and introduce myself! I've been studying this thread (and its predecessors!) and the wealth of information has been amazing Thanks to everyone who's contributed, both by asking questions and answering them.

Now for my own question:

I have my territories all lined up, and my first set of books ready to go out. The patch I have consists mostly of pensioners, and I was wondering if anyone has any tips. Do they tend to order differently? Are there any specific items I should be promoting? Really, I'm just curious as to how I should approach this as I want to make a good first impression.

Thanks everyone!

Welcome, Kinny. See you've already got some great advice :T

Another tip is as/when you come across the 'chatty' customers, let them know that you can get access to clearance items not normally available to customers and you're more than happy to keep an eye out for anything that may be of interest to them - on a sale or return basis, of course. In the beginning they may not want to give out too much personal information but as time goes on you'll find out who's got how many grandchildren to buy for at Christmas, birthdays, etc and chances are they will put things away as/when they come across bargains.

Good luck.

Jenny-wren_8

Yay! they have agreed to take back the books credit me 12 pks of 5 (£5.76) so now my c17 and 18 are all sorted!!! yay just a mountain of books to cope with till next time!!!:D

Thankyou MC You are right there always is a bright side xxx