EON website very slow?

blue70

Have tried several times to log in and check my account pages today and although it will eventually load the page I am interested in it is taking forever.

Perhaps there is a lot of traffic at the moment due to impending rises etc but it should still be running faster than this.

It doesn't bode well if a company that provides some online only energy plans can't provide a fast and efficient webpage :mad:

Former_E.ON_Company_Representative:_Malc

Sorry to sound like a broken record WellTravelled. Believe me, we share your frustrations.

I've been told this morning that we will be installing some new servers on the website tomorrow. This is to speed up the website and address the problems people have been experiencing.

I'm in the office tomorrow so will see what happens and advise further then.

Malc

stewie_griffin

WellTravelled wrote: »

This is a disgusting service and a total joke for a company that operates an online only tariff.

Just because you're on a tariff that requires you to manage your account online it doesn't mean you can't phone up and speak to someone. The only difference is that you don't get sent a paper copy of your bill through the post.

stewie_griffin

bebe13 wrote: »

I have just spent what seems like hours trying to check my account and if I'm on the best tariff.

My time costs me money, so maybe I'm best NOT to change tariff but supplier.

Use a comparison website to check your tariff as it will compare it against all the other suppliers as well.

Former_E.ON_Company_Representative:_Malc

E.ON_Company_Representative:_Malc wrote: »

Sorry to sound like a broken record WellTravelled. Believe me, we share your frustrations.

I've been told this morning that we will be installing some new servers on the website tomorrow. This is to speed up the website and address the problems people have been experiencing.

I'm in the office tomorrow so will see what happens and advise further then.

Malc

Hi all

Just a quick update as promised.

The new servers I advised about yesterday were installed at 6am this morning.

So far, our website seems a lot better. We are monitoring the situation to see if the improvements are as expected.

Malc

m0j00

Think the new servers have just packed up.Cant use anything on the website lol

Working now

gocat

Tried logging on yesterday evening as got email from eon wanting my readings. No joy so gave up. Tried again this morning. No problems.

katy54

same here -keep trying to check my payments and everything just freezes up 1

brewerdave

Running like a dream now..............first time in ages

g.mac_4

Once again the eon site is showing problems, speed is snail like, despite new servers 6 months ago. Hard to manage your online-only account when the offer from the provider is so slow. Hard to believe, also, it's so difficult to run a quicker site. Time to look elsewhere.