phone bill jumped from £40 to £4400 in oe month after buying HTC desire!

ruggedtoast

Ouch. Hope you get it sorted. Call them and claim you were missold.

While one Orange call centre person said its FUP and you just get a letter if you go over, another said its £3 a meg if you go over. Orange are hopelessly confused themselves over this issue and their website is very misleading.

cduuffo13

WOW -- Shocking!!!...

To be fair .. i really think its unlawful that you are suppose to pay £4400 for one months bil.. (even) £4400 for a year's worth.. I would defiaintly argue the fact it wasnt sold as seen,

Same thing happend to my uncle (with orange UK)... but he had a mobile broadband stick.. about 3gb worth of usage, to use abroad which he was told would defiantly do him for the kids on his 2 week's holiday, just for facebook ect.. (no youtube and such things)

Comes home to receive a bill for £1800 i think it was, he argued against it, refused to pay and they waved the charges for him..

Just a suggestion but argue against
* wasnt sold as seen - you wasnt informed of the Fair Usage Policy
* Say the salesman, said that you will never exceed the unlimted internet plan on my phone.
* Why wasnt you informed before the end of your monthly tarriff bill that your bill was starting to look incredably higher than usual
* If compared to the past x amount of months, compared to this £4400 month , (in my eyes) You should of been informed that somthing wasnt right.

Try and look throught your itemised paper's which no doubt about tit hey'd charge you £3 or somthing to get.. (total rip-off) and just see exactly what you have been billed for.

got nothing else to say to that but, i hope you get it sorted :beer:

sporedude

bubblesmoney wrote: »

apparently loansharks are illegal, but this sort of day light thuggery by networks charging extortionate amounts for data is legal. it is high time such thuggery is penalised by the govt and a limit placed on the amount that can be charged for data. there should be a limit of probably twice or max 3 times the pay monthly charges for out of bundle charges. 3£ per mb is ridiculous data charges in this day and age. hope the government does something about such exploitative charges.

>.> The charges are fine.

d123

investor999 wrote: »

Even without my data bundle being considerd this is £150 per day to check my emails!

there is no way just checking email would use anything like £150 per day, it can only be a billing error.

The average email is measured in kilobytes (a 2 page of A4 writing email = around 23kb) , you would have to download around 2226 new emails in a day to get to 50MB per day.

Did you get 2226 new emails every day?

Jon_01

Are you sure you've got unlimited data ?

I didn't think any business acc's had it (or very few). Can you see the bundle on your acc info ?

If there's no data product on your acc I've seen the system charge it at £10 a meg? That might be the reason its so high?

Have you called business CS (456 from the phone I think, don't call domestic CS on 150 they can't do business acc's) to get the to look into it?

Exhortation

That's an outrageous amount of money. A friend of mine has a business account with Vodafone and his monthly bill is regularly over £400 but even he isn't allowed to go past £1000 without prior consent from the network.

I would definitely inform Orange that if they don't sort this out then you're going to the papers and also the BBC's Watchdog.

maxtweenie

I'm finding it hard to believe that the OP's usage ties in with the bill, and I'm going to suggest that there is something wrong with the billing. I have a Desire, on T-mobile, with a 3gb monthly allowance. When I'm at home, I connect via my wifi, but when I'm in the office, it's using mobile data. This month, I have watched three football games at work, used it constantly for surfing the net, Google Earth, youtube and generally messing about. My usage with 3 days to go before the month's cut off is 636mb. At £3 a mb, that would still only have cost the OP less than £2k.

Jon_01

I have to agree with Max, there's something off here somewhere.

Either there's no data on the acc which would explain it, or it's a billing error. Unless the op hasn't mentioned something else ? Like there are another 30 phones on the acc or he's used it tethered to a laptop for a month ??

moonrakerz

Jon_01 wrote: »

I have to agree with Max, there's something off here somewhere.

Either there's no data on the acc which would explain it, or it's a billing error. Unless the op hasn't mentioned something else ? Like there are another 30 phones on the acc or he's used it tethered to a laptop for a month ??

Don't say that - it takes away the reasoning that makes people say things like: "thuggery", "unlawful", "outrageous" and "shocking" :D

It is either a billing foul-up, or it isn't. If it's the former it should be reasonably easy to sort out; if it is the latter, then someone didn't read and understand what he signed up to. In which case, perhaps, "outrageous" and "shocking", could be applied elsewhere.

garreh

moonrakerz wrote: »

someone didn't read and understand what he signed up to. In which case, perhaps, "outrageous" and "shocking", could be applied elsewhere.

Charging 110 times more in a single month, even if the contract wasn't understood correctly, is extortionate of these networks. There should be a maximum limit on the amount charged for the internet. Alternatively the network should of at least given a courteous warning that something looked odd in the usage, as compared to previous months.

Even though something is legal -- it doesn't make it morally right.