Tesco won't honour their own coupon?

fordmax

Hi there, when I received my clubcard points recently there was a few vouchers/money off coupons at the end of the booklet. I had a voucher for £3.50 off some dishwashing tablets. When i found them in the store today, they were only £2.49! (orginally £9.99 but on offer). I put two in my trolley and went along to C.S. I asked them to double-check my voucher would work on two because i didn't want to hold everyone up at the tills when i went to pay. They scanned my voucher and said it was 'null and void, due to them already being on offer'. I showed them the voucher is valid until the end of this month but they really weren't interested. .... Are they right??

McKneff

If you read the terms and conditions you will probably see the words 'not available with any other offer'
Its quite usual.

It means you can have one offer or the other but not both.

geordie_joe

I find that often vouchers are "Not redeemable with any other offer". Look on the voucher, it should say this somewhere on it. So they are unlikely to give you £3.50 off something they have already given you £7.50 off.

Maybe the special offer on the tablets will run out before the voucher, then you will be able to buy them at £9.99 with £3.50 off from the voucher. Maybe not

Clowance

I must say I was a bit surprised that the voucher didn't scan even though you spent enough on the right product. I have had fruit and veg tesco vouchers, eg spend £1 on fruit, and have topped it up with reduced stuff before - but I can't remember if I had to go to CS and argue or if it went straight through. Might be worth trying it again without asking first!

bylromarha

Try again on a different day with a different CS worker. Each are a law unto their own. At our store, I can think of staff at CS who would put the coupon through anyway and others who would cackle with glee as they turned you away.

MRSTITTLEMOUSE

I've had this happen loads of time with my clubcard vouchers.
Every time I've had a free product voucher (apart from once) it's never accepted and the manager has always refused to take them at our local branch.
To be honest I'm just a bit fed up with Tesco's attitude over this.It's a bit much when they won't accept their own coupons sent personally to you and then treat you as if your'e in the wrong and trying to con them out of something.

Saucepot

The POS kit will have a sub routine not allowing a below zero price. £3.50 off a £2.50 product results in them paying you a quid to take it away. The voucher does not account for buying 2, discounting only the first product. The multibuys account for multiple items, and it isn't a mulibuy offer.

You can get away with a discount voucher on an already discounted product so long as the final price is above zero.

7891368

I used to work at Waitrose and people used to look for reduced items on offer eg 2 for £4 so you saved say £2

Then people would wait til the items were reduced to 75p each then buy 2.

I would have to give them 50p change, when they had paid for nothing it was ridiculous.

Vouchers worked the same way.

suited-aces

So you were sent vouchers entitling you at the time to pay £6.49 for an item, but now, even better, the item's now down to £2.49, yet you're not content with this, and want Tesco to pay you to take away their products?

Wise up.

KingL

...makes you wonder how much profit margin they were getting on it when it was going for £10...

geordie_joe

suited-aces wrote: »

So you were sent vouchers entitling you at the time to pay £6.49 for an item, but now, even better, the item's now down to £2.49, yet you're not content with this, and want Tesco to pay you to take away their products?

You're talking to the wrong person.

suited-aces wrote: »

Wise up.

That's exactly what you should do.