Free Energy Efficient Fridge Freezers Discussion

the_mum

Well I had a shock phone call this morning, they are coming next Friday to connect my fridge!

Will update once it's done.

[Deleted User]

thanks, look forward to the update, the_mum

Nadeshka

Nadeshka wrote: »

I received an email just now saying I'd be getting an upright fridge-freezer soon, which is great - except I'd applied and previously been told I'd get the upright freezer.
I called them up and apparently the email is incorrect, I'll still be getting a freezer, but it might be six more months.
It was supposed to be arriving next month, not sure our current one will last that long!

Well mine finally arrived. :T I recieved another email saying it was on its way in November which I put no stock in, but then had a call 2 weeks ago saying was I able to have it installed the following week! It's pretty huge - tall but narrow which is quite good in our kitchen. They've not done anything regarding the internet connection but I don't mind as long as the freezer stays!

the_mum

Well the engineer has just left - 27 minutes after he arrived!

It was the first one he had done so had to call their support line to be talked through it but it was very easy once he knew what to do.

An ethernet cable gets connected to your modem and plugged in the mains. Then another cable gets plugged into your fridge/freezer and the fridge is then plugged into a box that gets mounted on your wall, the box then gets plugged into the mains.

He had no idea what gets monitored or how it works! He also ordered me the front bit of the top freezer drawer as mine is all broken.

northwalesd

Ooh interesting the_mum. Do you know what number they called from when arranging for the engineer to come? I've been getting calls from 'Unavailable' and 'International' this past week when I'm out at work but no voicemail messages left.

Edit: I did notice when I unpacked mine that there is a small box at the bottom of the F/F (at the back) with an ethernet connector - is that where the F/F box gets plugged in?

the_mum

northwalesd wrote: »

Ooh interesting the_mum. Do you know what number they called from when arranging for the engineer to come? I've been getting calls from 'Unavailable' and 'International' this past week when I'm out at work but no voicemail messages left.

Edit: I did notice when I unpacked mine that there is a small box at the bottom of the F/F (at the back) with an ethernet connector - is that where the F/F box gets plugged in?

Sorry, my husband answered the call so I'm not sure.

Yes the box is at the bottom right of the back of the appliance.

northwalesd

Thanks the_mum, I'm sure if it is them they'll leave a message at some point (or email as they have that address) :T

rizan

I received the fridge but still waiting to be contacted for the connection to the Internet. How long after the deliver they contact you to be connected to the Internet?

northwalesd

rizan wrote: »

I received the fridge but still waiting to be contacted for the connection to the Internet. How long after the deliver they contact you to be connected to the Internet?

I've had mine since mid-August and still haven't heard anything.

[Deleted User]

Just a quick update. Got a phonecall Saturday and arranged for the engineer to come Friday to fit the modem. Will update when done.