Broadband,BT line

pineapplefish75

stuck with bt because i live in a small village which has no date for LLU & no cable etc so what ever broadband package i buy it will be from bt wholesale via a third party so yea im stuck


BT rep i mailed you last week to the email addy in your profile.
no i didnt have a comformation to say it arrived i sent it to b(t)care@bt.com
Just mail you again

macman

Yes, you are stuck with BT Wholesale, but you can still get a better ISP. Even with LLU you are still dependent on Openreach for the local loop.

pineapplefish75

but a new isp wont dig up the road will they (im with idnet)& they told me to contact BT who say nothing wrong with your line grrrrr

pineapplefish75

hi ive still not had a conformation email yet

pineapplefish75

bump (for BT Rep)

BT_company_representative

Hi pineapplefish75,

I'm sorry I'm unable to locate the email you sent. Could you please send it again to the address in our profile and I'll pick it up. Please mark it FAO Robbie and also include a link to this thread for reference.

Thanks very much,

Robbie

pineapplefish75

mailed you this afternoon with the header FAO Robbie

C_Mababejive

I had the same problem.

I use O2 LLU. They initiated 2 visits by openreach engineers who eventually traced it to a damaged wire in the 4 pair run between my mastersocket and the terminal box outside. A simple pair swap cured the issue and i have had a silent 7mb all the way since

Is your incoming line on poles or ducted?

pineapplefish75

hi its ducted

littleboo

If your ISP is IDNET, then it's them you should be chasing, not BT. If IDNET are telling you to contact BT, then they are fobbing you off. If BT is your landline provider and you report a fault, they will check you landline service is working and nothing else. If it's a line fault that only affects broadband, it's down to the ISP to get it fixed for you.