Warning if you have just bought a phone from OSPS

robellett

Send them a recorded delivery letter detailing the facts and their potential breach of contract - essentially that puts you in an impossible position to be able to claim your cashbacks later on.

Consider urgently -
Cancel the contract if they won't supply immediately - there's usually a cooling off period, which you could still be in, regardless of their breach of contract. You could then move to a better dealer.

Good luck, sure you'll keep us posted. Rob

the_tired_one

Old_Gold wrote:

I was told the same thing when I took my contract at the end of Sept. that they would email me the voucher and send me the pack. No pack has arrived. What is supposed to be in the pack? These companies seem to be experts at creating unrest even if there is none there in the first place.

When we say pack, we loosley mean:-

1) Invoice that clearly shows the offer and 'gifts' i.e cashback. It clearly staes what is owed when. (eg Automatic cashback-£58; Cashback 1/2/3 - £58)

2) Them damn VOUCHERS

3) Return lable