Tesco Online Shop Rip off... well not really, what a palaver

Lokolo_2

Normally the site will give you a warning message if you chose a delivery date later than when an offer ends, or at least this has been my experience, so this allows you to go back and change your basket :j

I also find their substitutions policy very good, as has been said they will substitute a more expensive product and you dont pay a penny more, or a cheaper one and you get the difference back! :T

donquine

aaronmanz wrote: »

I also find their substitutions policy very good, as has been said they will substitute a more expensive product and you dont pay a penny more, or a cheaper one and you get the difference back! :T

They will substitute items that are part of a deal, meaning you lose the whole deal. For example, they will substitute a main dish that is part of their Finest £9 deal, meaning instead of costing you £9 in total, it's often significantly more expensive. You have to watch out for things like that.

They will also substitute branded products for Value.

If I'm unhappy with a substitution (having said the above, they're normally quite sensible) or a price, I hand the item back to the driver. Couldn't manage without online groceries - I don't drive and the thought of doing a monthly shop using the bus is not pleasant.

My only gripe with Mr T is I haven't managed to get a single code working for months and months now!

neil9313

AndyD_OHD wrote: »

Hi All,

Not sure the online grocery shopping is a good idea now, although we will probably keep on doing it but we'll think about it first. This week we did our shop for groceries on Tesco online. We did a shop one night around 9pm, then had the delivery the very NEXT day. One item purchased was Pringles at 99p, but when they were delivered the NEXT day, the price had gone up to £2.00. Once the delivery had been made and we checked through our shopping list later, we noticed the price change. We enquired by telephone and were told that in the terms and conditions it does say prices can change from those quoted at the purchase time, and also that we should check the delivery list and prices when the delivery is made.
Our delivery driver certainly didn't hang about for the list to be scrutinised and of course never has done so. They are busy folk!!
So in theory a £50 shop could result in a £100 bill... personally I think it is ridiculous.
Anyone have any similar experience or comments...?

You need to get out more! Im sure they gave you a credit.

AndyD_OHD

aaronmanz wrote: »

Normally the site will give you a warning message if you chose a delivery date later than when an offer ends, or at least this has been my experience, so this allows you to go back and change your basket :j

I also find their substitutions policy very good, as has been said they will substitute a more expensive product and you dont pay a penny more, or a cheaper one and you get the difference back! :T

There was no special offer that I am aware of... I wasn't doing the shopping. I just wanted to point out that there was such a gross increase in price, I understand prices will increase and by the odd few pence really is no issue, but when the price has more than doubled.......... I know I am tight, but that's not the issue either.... guess I'll have to watch my weight and give up the Pringles....

I have had substitutions in the past, and in general didn't have much of an issue with the online shopping as we have been using it for quite a while now. The support on the phone basically told my wife it was her problem and she should review all the times on the receipt prior to the delivery person leaving. This I found a bit of a cheek when the guys are very busy, and often complain so, and are in such a hurry. But I think we'll just insist in the future that they wait until we have reviewed our shopping list online and compared with the invoice.

lucylucky

You said that the price change policy was detailed in the terms and conditions, so it is obviously not a rip-off as it is explained clearly.

You may not like it but it is not a "rip-off"

AndyD_OHD

neil9313 wrote: »

You need to get out more! Im sure they gave you a credit.

Gave me a credit....? No credit given, and for what? The item was a standard purchase item as far as I know. Get out much...? No thanks, too many complaining and moaning people out there for me....

AndyD_OHD

Well I think my rant is a waste of space.... anyway I can get this thread deleted.... I seem to be a minority of one, as usual... lol

dfh

Don't be disheartened.Just ignore some of the users here and don't respond to them.This is a brilliant site apart from the usual trolls you will find on every internet site.

AndyD_OHD

I think it is time to get out and enjoy the weather... we don't see the sun that often in Scotland.... but I suppose someone is going to contradict me now.....

lucylucky

Ok - I'll contradict you - it was sunny in my part of Scotland yesterday