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O2 claim iPhone is 'Liquid Damaged' - UPDATE AFTER VISIT WITH APPLE
iPhone kept making a high pitched noise when I answered the call so took it into store who sent it away for repair.
The repair agent, Anovo have claimed that it is down to liquid damage which simply isnt the case! No idea where they have got this from as it has not been near liquid or even in rain! - they have asked for £140 to fix the problem.
The phone is insured, although not with O2, but with my bank, Halifax so if worst comes to worst I will make a claim but dont see why I should as it is NOT a fault of mine!
I have rejected the quote and will receive my phone back, but what can I do to ensure the work is completed rightfully under warranty?!
Cheers!
The repair agent, Anovo have claimed that it is down to liquid damage which simply isnt the case! No idea where they have got this from as it has not been near liquid or even in rain! - they have asked for £140 to fix the problem.
The phone is insured, although not with O2, but with my bank, Halifax so if worst comes to worst I will make a claim but dont see why I should as it is NOT a fault of mine!
I have rejected the quote and will receive my phone back, but what can I do to ensure the work is completed rightfully under warranty?!
Cheers!
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Comments
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I think there are two liquid damage sensors on the iPhone (I'm going from my 1st gen iPod Touch, which took two swims in the bath before finally ceasing to function).
There is definitely at least 1 - you can see it if you look down the hole you plug your earphones into. It should be white, if it has had contact with water it turns red permanently.
Ask them for proof. Or since you're getting the phone back, check yourself.
It's hard to get the sensors wet without... dropping it in the bath... but I remember some stories a while ago about people setting of water sensors in iPods by being in humid conditions, like using in the gym.0 -
It is 'moisture damage' not liquid. It could be from sweat, condensation, humidity etc.
It might not be your fault, but it is not theirs either.
Phones have tiny stickers in them which change colour when exposed to moisture.
You could always get a second opinion to make sure you are not being fobbed off. You live near an Apple store (if the phone is still in warranty)?0 -
This site has some nice pictures of tripped sensors:
http://www.ubreakifix.com/blog/iphone-water-damage-sensors/134/0 -
Book an appointment with an Apple Genius at your local store. I took mine in after the volume switch fell off and they just gave me a new one.0
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timberflake wrote: »Book an appointment with an Apple Genius at your local store. I took mine in after the volume switch fell off and they just gave me a new one.
Not before they quickly checked the two external moisture sensors they didn't.
However, the staff are very good.0 -
Those external sensors look so easy to trip, blowing dust out of the sockets using your mouth is going to leave some moisture on them (we all did it on glass windows as a kid).Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0 -
Not before they quickly checked the two external moisture sensors they didn't.
However, the staff are very good.
Wow, didn't know you were in the store!!
Anyway, they didn't check the sensors, they just plugged it into a Mac and ran some diagnostics then phoned for someone to bring a new one out. I was sat there the whole time and he didn't check the sensors.0 -
timberflake wrote: »Wow, didn't know you were in the store!!
Anyway, they didn't check the sensors, they just plugged it into a Mac and ran some diagnostics then phoned for someone to bring a new one out. I was sat there the whole time and he didn't check the sensors.
They wouldn't entertain an exchange without checking it. You just said it was plugged into a mac - it can be seen in the dock port itself in half a second.0 -
They wouldn't entertain an exchange without checking it. You just said it was plugged into a mac - it can be seen in the dock port itself in half a second.
What about the one down the headphone socket? That's not so easy!
Really sorry mate, but I was sat there, you weren't, it wasn't checked.0 -
Cheers for your responses guys!
According to the nice lady from o2 - the screws on the inside of the iPhone are 'rusting' - she never mentioned any tripped sensors, and I can assure you it's EXTREMELY well looked after so any tripped sensors would not have been done by me! I don't take it into the bathroom, never use it in rain etc
Apple have replaced one for me before, but they are further away than my local store (circa 30 miles) so I took it to o2 instead. Apple replaced it without looking at any sensors I can assure you, and I can also assure you that I would have noticed a red dot near the dock connector!0
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