Hotel is trying to charge for Breakfast after we have checkout?

vikingaero

I would agree with the sentiments that the OP knew full well what they were getting (self catering without breakfast), should be grateful that they got one free breakfast, and are morally being chancers for subsequent breakfasts.

cybergibbons

Hmm. I've booked through Expedia before, and the confirmation e-mail is then slightly different from what I asked for online. I've had the confirmation include breakfast buffets, and also the room a higher grade.

I check in, and get what is in the confirmation. There's only once been an issue with this, and that was because deluxe/superior/standard on Expedia was executive/deluxe/standard in the hotel's eyes, and my confirmation said "deluxe".

I've found hotel staff frequently pretty bad at informing you about extra charges - I once used a room safe, after being told it was $10, and when checking out found out it was $10/day.

So I think it's perfectly possible for there to be confusion at the outset - a member of staff says "oh, ok, we'll honour the confirmation e-mail" but omits "only for today".

Optimist

They booked self catering but the form came back with breakfast included. If that had happened to me I would have thought it must be a special offer these places do tend to have them out of season. The hotel representative then said it was a mistake but the hotel would honour it. At that point it all seems to have gone wrong as the hotel rep obviously didn't mention it to any other member of staff and the OP had to go through the same palaver on the next days ...

When they checked out there was no mention of paying for breakfasts. That is where it should have ended with the hotel amending their software so such a mistake didn't happen again and the OP going home thinking what a good place to stay.

If everything the OP says is correct then it seems to me that someone in the management team at this place found what had gone on, and instead of making the right decision and honouring the mistake and their staffs previous decisions. They then got into a tizzy and started threatening to charge the OP. That on the face of it seems somewhat small minded.

I'm sure the OP can prove the breakfast inclusion on the booking form, the only point of contention is what the hotel representative said on the first day.

The hotel entered into a contract money changed hands. They cant even argue that the purchaser could not reasonably have supposed that the offer expressed the real intention of the persons making it, and must have known it was a mistake especially after the hotel staff offered to honour it.

If the hotel decided to take it further and go to court they would be very silly to do so and with a good chance of losing.

newcastle123_2

Optimist wrote: »

If everything the OP says is correct then it seems to me that someone in the management team at this place found what had gone on, and instead of making the right decision and honouring the mistake and their staffs previous decisions.

were the management were involved at the first breakfast? i am not sure if this is a case of the hotel management realising they had made a mistake about not charging, or the OP deliberately misleading the staff on days two and three about what exactly was said on day one. if thats the case, you got caught, suck it up.

i would like to read the letter from the hotel and see what they think went on.

newcastle123_2

Optimist wrote: »

If everything the OP says is correct then it seems to me that someone in the management team at this place found what had gone on, and instead of making the right decision and honouring the mistake and their staffs previous decisions. They then got into a tizzy and started threatening to charge the OP.

for me, and judging by the hotels reaction, it sounds like you were told on day one they would honour just one breakfast (for 5 people aint bad) then you tried to get free ones on two and three by misleading the staff as to what had been said on day one.

were the management involved on day one? on days two and three, did you have to explain to the staff after they asked what room you were in / gave you the bill, or did you eat breakfast then walk out no questions asked?

Optimist

newcastle123 wrote: »

for me, and judging by the hotels reaction, it sounds like you were told on day one they would honour just one breakfast (for 5 people aint bad) then you tried to get free ones on two and three by misleading the staff as to what had been said on day one.

were the management involved on day one? on days two and three, did you have to explain to the staff after they asked what room you were in / gave you the bill, or did you eat breakfast then walk out no questions asked?

Given you seem to be mistaking me for the OP I suggest you read the thread.

dfh

Optimist wrote: »

Given you seem to be mistaking me for the OP I suggest you read the thread.

Ha Ha Ha. Well said !

andyrules

newcastle123 wrote: »

were the management were involved at the first breakfast? i am not sure if this is a case of the hotel management realising they had made a mistake about not charging, or the OP deliberately misleading the staff on days two and three about what exactly was said on day one. if thats the case, you got caught, suck it up.

i would like to read the letter from the hotel and see what they think went on.

What difference does it make who the OP spoke to? If the staff don't know the policies/have no power to make decisions like rectify their errors/don't liaise with each other it isn't any fault of the guest! They didn't request breakfast on the booking form, were given it on confirmation (even agents don't always know when/which/if their hotels are offering breakfast at any time, so it isn't something unusual), were told it was a computer error, then told the error would be honoured. Finally, they were sent a bill - seemingly for the hotel messing up twice!

Kayss2000

geri1965 wrote: »

I'm quite surprised about this thread -we've stayed at the Headland and it was lovely, they must make an awful lot of money so to be quibbling over £100 or so is rather petty.

When we had breakfast the waiter was quite snooty though.

We have stayed before and a lovely time, that time we booked self catering and they gave us a free evening meal which was fantastic, we just payed for the wine, you can see why we thought that it was an offer agin this time with breakfast ?

By the way the cottages are fantastic so quite and peaceful, and are at such good standard, not we could go back after this, probably black listed. Such a shame.......

Kayss2000

newcastle123 wrote: »

were the management were involved at the first breakfast? i am not sure if this is a case of the hotel management realising they had made a mistake about not charging, or the OP deliberately misleading the staff on days two and three about what exactly was said on day one. if thats the case, you got caught, suck it up.

i would like to read the letter from the hotel and see what they think went on.

Same management on the first and third, second day different restaurant manager, we showed him the confirmation and he said thats fine and promptly took us to our table ??