MSE News: Cashback tracking network failure: will you get your cash?

wakeupalarm

I see it no different than to a company running a promotion. I don't know about you but I don't visit quidco for the primary reason of quidclans. Like most I visit for the cashback. Without the lure of cashback I would have no interest in quidco. So by them "promoting" a product I am tempted to make the purchase. If a company runs a promotion and their supplier goes belly up, they still honour the promotion. The model used by cashback companies doesn't seem to stack up. Why should the end user suffer the loss, surely quidco and the like should take the hit to their profits?

one_bill_at_a_time

Topcashback have historically been good at paying out even when retailers dispute cashback. This seems another reason to stick with them ... straightforward dealings.

Hope they manage to stick to their promise tho!

michaels

Hats off to TCB but in general there seems to be very little transparency / accountability for the end user. A cashback tracks but is eventually rejected, submit an appeal and months later there may be an update but the consumer never sees the evidence on which a claim is rejected leaving one feeling that retailers may reject x% of transactions just to improve their bottom line rather than because there was actually any problem with the transaction.

competitionscafe

At least people who lose out on cashback as a result of this "only" lose a relatively small amount - in most cases perhaps £20 or less and in a few cases perhaps a couple of hundred pounds. I lost out on £36,000 - unpaid affiliate commissions from DGM.

They always were the worst run of all the networks and at some points in the past I know that just a handful of their merchants were responsible for 80% or more of their revenue so there was always the danger of losing those clients and being in serious trouble as a result (which is exactly what happened in 2005). This is a company that was racking up millions of pounds in losses annually:
http://www.growthcompany.co.uk/recommendations/254701/deal-group-media.thtml

Those who lost their Quidco cashback are not the only victims of this company:
http://www.affiliates4u.com/forums/dgm-affiliates/155939-cold-response-dgm-affiliate-payments-communication-4.html

Megalomaniac

dvds2000 wrote: »

If you took the contract out this year you should get paid as it wouldn't have been DGM who it went through

Oh right! Well I took them out around 3 months ago... I assume Vodafone switched away from DGM this year then?

bristolleedsfan

Posted on Fatcheese forum last night, ( Forum requires login so for benefit of those who havent registered for that forum)

http://www.fatcheese.co.uk/forum/showthread.php?tid=328

, 09:11 PM
Post: #4

Fatcheese (Maya)
Administrator

Posts: 521
Joined: Mar 2009



RE: DGM Network gone into administration

Unfortunately it's going to take a little while before we hear back from the administrators as the events are all very recent and they still have to look through all the accounts.

We do have some good news for anyone affected though Following on from an internal meeting we had this morning we've decided that as what has happened is due to no fault of your own, we will honour all transactions that have been made on dgm regardless of what happens with the administrators.

As we are still a new site this will hit us quite hard so please do help us out by passing on the message to others. When we first talked about setting this up we always told ourselves the members will come first and if we're able to do something to help we would. That's why we launched the Fatcheese Cashback Guarantee and also our Live Chat service. We have taken this decision as we don't feel you should lose out on the cashback you have earned.

Unfortunately that's not to say we're going to be able to do the same thing if it happens again with another Network (which I'd be shocked if it ever did!). We'll have to look upon it all on a case-by-case basis but in this case... we will be paying out ourselves.

Please spread the word to those who might not read our forums and also don't forget to tell all your friends and family about us.

Takecareofthepennies

Firstly, full marks to TCB for stepping in and picking up the tab.

If you read their announcement in full, you will find they say they are re-allocating funds from their marketing budget to meet the cost of paying all cashback lost from DGM. Judging by the comments so far, they couldn't have spent their marketing money any better ...

kerri_gt

Well dont to Topcashback.com for openly issuing a statement to honour their payments - though of course, it's generating a nice little bit of marketing for them and putting them in a favourable light compared to other sites that haven't been so quick of the mark. But hey, I'm not complaining, if I get my money in return for a little bit of advertising for the site, I'm happy - win win all round I say!

BeenieCat

Well done to FatCheese and TCB. Shame on Quidco.

I feel i've lost money... it was set as received and due for payment on 31st July. It was then changed to validated and they said i won't be getting it.

If it had never gotten past validated i wouldn't mind so much but i was expecting this money and had no reason to think it wouldn't get here..... because Quidco should have the money since it was "received" but they're blaming an admin error which is BS IMO and they should most definitely honour in this case.

Don't understand the title though, tracking network failure?

furndire

Luckily I haven't used any of the companies on the list, but hats off to TopCashBack for getting out message so quickly to say they will honour payments. Quidco were just as quick to say tough its not our fault etc!!!