MSE News: Vodafone to enforce limits on 'unlimited' mobile internet tariffs

in Mobiles
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Former_MSE_GuyFormer_MSE_Guy Former MSE
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This is the discussion thread for the following MSE News Story:

"The operator will start enforcing caps on data you use from 1 June, while it is also changing overseas internet costs ..."
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Replies

  • mr_fishbulbmr_fishbulb Forumite
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    If customers continue to exceed their data allowance, they will be charged the following:
    • If you have no data bundle. 50p a day for 25MB and 50p for an additional 10MB.
    • If you have a data bundle. You can pay £5 a month for 500MB for your entire contract or £7.50, which allows you to cancel at any point..

    Hold up. If I'm reading that red bit correctly once you are charged £5 for going over the 500MB limit for one month, you will then be charge £5 each month going forward even if you no longer go over the limit?
  • willihamwilliham Forumite
    1.2K Posts
    [/LIST]Hold up. If I'm reading that red bit correctly once you are charged £5 for going over the 500MB limit for one month, you will then be charge £5 each month going forward even if you no longer go over the limit?
    No.. if you choose to buy a bundle of 500mb then it will be £5 a month and you're locked in to a contract or £7.50 if you don't want it for the whole contract.
  • servalanservalan Forumite
    239 Posts
    Does this mean they are changing your contract so can you cancel early ?
  • edited 17 May 2010 at 4:18PM
    Paul_HerringPaul_Herring Forumite
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    edited 17 May 2010 at 4:18PM
    Vodafone's seemingly unethical behaviour regarding this covered elsewhere:

    http://www.bitterwallet.com/tag/vodafone

    Specifically (among other things) bitterwallet are of the opinion that Vodafone should be giving 30 days notice of this change of what BW think is a core term of the contract, and people should be able to terminate existing contracts for the same reason:

    http://www.bitterwallet.com/how-to-cancel-your-vodafone-contract-details-and-templates/29324
    Conjugating the verb 'to be":
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  • mr_fishbulbmr_fishbulb Forumite
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    williham wrote: »
    No.. if you choose to buy a bundle of 500mb then it will be £5 a month and you're locked in to a contract or £7.50 if you don't want it for the whole contract.
    It says "If you have a data bundle" these charges are for if you go over the limit of that data bundle (500MB for some phones and 1GB for the Nexus 1 and iPhone).

    Reading the vodafone forums, it suggests that you would be charged £5 each time you went over your limit (after the initial period of warnings). But reading the MSE article it suggests that once you are charge £5 for going over the limit, then you would also be charged £5 per month ongoing after that whether you subsequently went over the limit or not.

    Example using what I read on the vodafone forum (assuming you had been warned and you were now being charged for going over the limit):

    Month 1 - Data usage 150MB over limit - Charge £5
    Month 2 - Data usage under limit - no Charge
    Month 3 - Data usage 50MB over limit - Charge £5
    Month 4 - Data usage under limit - no Charge

    Now this is what I understand from the MSE article:

    Month 1 - Data usage 150MB over limit - Charge £5
    Month 2 - Data usage under limit - Charge £5
    Month 3 - Data usage 50MB over limit - Charge £5
    Month 4 - Data usage under limit - Charge £5
  • DarkConvictDarkConvict Forumite
    6.3K Posts
    The main topic started here about this here, warning 37+ pages - http://forums.moneysavingexpert.com/showthread.php?t=2446159
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • PvtPylePvtPyle Forumite
    33 Posts
    servalan wrote: »
    Does this mean they are changing your contract so can you cancel early ?

    There are a lot of people who are struggling to get Vodafone to admit that they (the customer) have been made aware of this change to the terms of the contract. They (Vodafone) have effectively undermined their own eForum reps because they (Vodafone) are saying that just because Vodafone employees have made specific claims relating to changes in the way the FUP will be administered after June 01st, that this does not represent official notification of the contract changing. Therefore, you can't end your contract on the basis that it has changed.

    Silly isn't it :)
  • DarkConvictDarkConvict Forumite
    6.3K Posts
    Employees are acting agents for the company, as such all reps must be sure what they post is correct as they can be held accountable to it. Which is why games forums have so little information, but wait for the post on the website before discussing anything.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • N20Y1DN20Y1D Forumite
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    Would it not have made more sense to have directed readers to the already running thread with 744 posts and almost 30,000 views??

    http://forums.moneysavingexpert.com/showthread.php?t=2446159&page=38


    Could the two not be merged and the subject line amended?
    TESCO EVERY LITTLE change to the t&cs HELPS
  • willihamwilliham Forumite
    1.2K Posts
    It says "If you have a data bundle" these charges are for if you go over the limit of that data bundle (500MB for some phones and 1GB for the Nexus 1 and iPhone).

    Reading the vodafone forums, it suggests that you would be charged £5 each time you went over your limit (after the initial period of warnings). But reading the MSE article it suggests that once you are charge £5 for going over the limit, then you would also be charged £5 per month ongoing after that whether you subsequently went over the limit or not.

    Example using what I read on the vodafone forum (assuming you had been warned and you were now being charged for going over the limit):

    Month 1 - Data usage 150MB over limit - Charge £5
    Month 2 - Data usage under limit - no Charge
    Month 3 - Data usage 50MB over limit - Charge £5
    Month 4 - Data usage under limit - no Charge

    Now this is what I understand from the MSE article:

    Month 1 - Data usage 150MB over limit - Charge £5
    Month 2 - Data usage under limit - Charge £5
    Month 3 - Data usage 50MB over limit - Charge £5
    Month 4 - Data usage under limit - Charge £5
    Well, as I stated you have misunderstood.
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