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Utility Warehouse (Telecom Plus) Discussion

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  • Ypaymore
    Ypaymore Posts: 2,802 Forumite
    edited 26 March 2015 at 7:24PM
    Still claiming they offer UK,s lowest line rental i see. £15.30 a month.

    https://www.utilitywarehouse.co.uk/services/phoneandbroadband/phone

    Post Office Homephone only charge £15 a month.
    http://www.postoffice.co.uk/home-phone?campaignid=AF_HP&awc=3732_1427394004_b94f9cc2ac3d0b1a42e00a8a8400889a

    But UW,s includes Evening and Weekend Calls where as the Post office only includes Weekend Calls.
  • MillicentBystander
    MillicentBystander Posts: 3,518 Forumite
    edited 27 March 2015 at 4:38PM
    Nice edit there :D. Just had an email from UW regarding the changes they are making to home phone/BB. Nice to see as an existing customer that I get the same deal as a new customer in the choice of benefits being offered to Gold Talk customers (I'm choosing the 25% off broadband for life option). Bringing my BB down to £5.99/mth and my phone/ultd BB package down to £21.29/mth, which I think is excellent. No need to ring up and threaten to leave to get this deal, no 'special shareholder deal' that I 'forgot' to tell you about either lol, no overseas script reciters etc. Other companies take note....

    PS BTW, why aren't the usual suspects flocking to support Meatloaf in his quest? Is it because you share the same view of it as I do? ;)
  • Hell of a lot of people unhappy with UW, doesn't sound like a company I want to deal with regardless of their prices. Don't need the potential hassle.
  • Pebbles555
    Pebbles555 Posts: 7 Forumite
    edited 25 May 2015 at 8:28AM
    Hi

    I had the misfortune to be acquainted with a man who was representing Utility Warehouse.

    For some reason I've recently reviewed the order form/contract that I signed up for back in 2008. I was not made aware that at the time UW were offering free laptops (with an initial charge of £10, then £29.99 for delivery + any upgrades on the laptop). I was only ever shown utility prices and told they could cut my bills significantly, so I joined up.

    Having just returned to my original contract for some reason, I'm now aware of the free laptop that was supposed to be offered to me at the time. I had to supply my credit card details at the time, I was told this was to enable UW to process their credit check on me. Trust me I'm normally a very savvy person, but this man was in a position whereby I trusted him, so I didn't have any reasons to doubt him.

    I've since checked back on my credit card statement, and sure enough I found a payment of £10 to UW. So obviously a laptop was ordered for my account but I never received it, nor did I know anything about it. He had taken the application form and had obviously written a different delivery address than my address, so he would not be found out.

    I wonder if UW know that they have such unscrupulous, down right devious people representing them???? They soon will do!!
  • NigeWick
    NigeWick Posts: 2,725 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Debt-free and Proud!
    ;)
    Pebbles555 wrote: »
    I've since checked back on my credit card statement, and sure enough I found a payment of £10 to UW. So obviously a laptop was ordered for my account but I never received it, nor did I know anything about it. He had taken the application form and had obviously written a different delivery address than my address, so he would not be found out.

    I wonder if UW know that they have such unscrupulous, down right devious people representing them???? They soon will do!!
    But you did not notice £10 missing from your account at the time? Seven years later you assume that the person stole a laptop but you do not consider it may have been lost in the mail or even stolen by a sorting or delivery person.

    By your logic, members here could assume that you have a grudge against the company and are lying. Not that anybody would make up such a story going back seven years! ;)
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
  • Please let me add some information that I did not initially mention -
    I have a "carbon copy" of the contract - on this form it states "tick this box if you are attaching a separate application form for a free latptop. My copy does not have a tick in the box - yet (as I have just become aware of) I have paid the initial £10 charge for a laptop. So it is obvious that the original copy of my "contract" contained different information than the copy that I signed.
  • Cardew
    Cardew Posts: 29,059 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    Pebbles555 wrote: »

    I wonder if UW know that they have such unscrupulous, down right devious people representing them???? They soon will do!!


    To be fair to UW(as I always am) there are 30,000 or so UW salesmen. So it is not surprising that there are some who make errors or are devious.


    I suspect the majority of employees(independent representative) from 2008 are no longer working for UW.
  • NigeWick
    NigeWick Posts: 2,725 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Debt-free and Proud!
    Pebbles555 wrote: »
    I have a "carbon copy" of the contract - on this form it states "tick this box if you are attaching a separate application form for a free latptop. My copy does not have a tick in the box
    In that case I would certainly contact the company about this as they would not want a dishonest person associated with them. There is also possibly a criminal offence committed.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
  • Hi All

    Perhaps Nigel can help with this one....

    I seem to remember that, back in the day, an initial payment was made on a new customers' credit card as away of "credit checking" and this was then a credit against the first bill. I haven't had a chance to go back and check if this is correct but I thought I would add my 2p's worth before it goes too far.
    Personally I'm always ready to learn, although I do not always like being taught - Sir Winston Churchill
  • NigeWick
    NigeWick Posts: 2,725 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Debt-free and Proud!
    Perhaps Nigel can help with this one....

    I seem to remember that, back in the day, an initial payment was made on a new customers' credit card as away of "credit checking" and this was then a credit against the first bill.
    It was but I don't know when/if the practice stopped as I gave up actively being involved with Telecom Plus/UW some nine or ten years ago although I kept getting payments for years after that. I only closed my distributor account when the monthly fees became the same as the money I got paid.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
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