Utility Warehouse (Telecom Plus) Discussion

MillicentBystander

If it's a BT line and the filters aren't faulty (have you checked this, btw?) then surely the crackly line would ring alarm bells as to the line supplier as opposed to the BB supplier? Just a thought. Have to say i wouldn't think UWs stand alone BB is that well priced. Just looked and it doesn't look like they offer standalone BB anymore but I seem to recall it was about £15/mth but you can get line rental & the same BB for less than £5/mth more!

Would love to know the current speed of your internet, you can find it out here and post a link to the result

https://www.speedtest.net

xxSaffronxx

MillicentBystander wrote: »

If it's a BT line and the filters aren't faulty (have you checked this, btw?) then surely the crackly line would ring alarm bells as to the line supplier as opposed to the BB supplier? Just a thought. Have to say i wouldn't think UWs stand alone BB is that well priced. Just looked and it doesn't look like they offer standalone BB anymore but I seem to recall it was about £15/mth but you can get line rental & the same BB for less than £5/mth more!

Would love to know the current speed of your internet, you can find it out here and post a link to the result

https://www.speedtest.net

Yes ive bought numerous filters as they originally thought this to be the problem.
I had their BB & Phone package (about £20 per month according to my last bill)

The current speed is 0.5mb from the tests they have done. But I can do the speed test when I get home if you want exact figures

penrhyn

Saffrons line stats show a downstream speed of 691 kbps and an upstream speed of 591kbps. This would be the 0.5Mbps they reported.
Unless they have a very long line, and we will only find out from their downstream attenuation figure there is clearly a fault on the line.
I sort of assumed or perhaps should not have that the test was carried out at the master socket.
If there are wired extentions then a test should be made at the test socket.

xxSaffronxx

MillicentBystander wrote: »

If it's a BT line and the filters aren't faulty (have you checked this, btw?) then surely the crackly line would ring alarm bells as to the line supplier as opposed to the BB supplier? Just a thought. Have to say i wouldn't think UWs stand alone BB is that well priced. Just looked and it doesn't look like they offer standalone BB anymore but I seem to recall it was about £15/mth but you can get line rental & the same BB for less than £5/mth more!

Would love to know the current speed of your internet, you can find it out here and post a link to the result

https://www.speedtest.net

Ive just done a speed test using UWs link as the one you gave me meant downloading things?

Anyway.........
Download Speed 643kbps
Upload Speed 463kbps

xxSaffronxx

penrhyn wrote: »

Need the attenuation and noise margin figures if you can find them. I agree things are not good.
Try hitting the view more button.

I cannot find the info you want me to look for

MillicentBystander

Are you running a PC or Mac?

xxSaffronxx

MillicentBystander wrote: »

Are you running a PC or Mac?

PC / Laptop

penrhyn

xxSaffronxx wrote: »

I cannot find the info you want me to look for

It should be possible to obtain the full set of line stats from your router. I'm surprised that UW did not ask you for them, as just running a speed test is inadequate. Do they run their own tech support on BB?

I've pasted this from another site, it claimes to be off a Technicolor modem, whats the model number of yours?
I've highlighted the relavent info in bold.
Home > Broadband Connection > DSL Connection Overview | Details
Click on details.. to bring up the full line stats and info.. copy and paste it here.
DSL Connection
Link Information
Uptime: 2 days, 2:14:57
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,024 / 6,880
Data Transferred (Sent/Received) [MB/GB]: 448.05 / 8.89
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 23.5 / 40.0
SN Margin (Up/Down) [dB]: 8.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 639 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 71 / 1,457
HEC Errors (Up/Down): 44 / 887

It could be that you are a very long way from the exchange and you can only get a poor BB connection the stats will tell us this for certain.

xxSaffronxx

I pasted all the info I had im afraid. I tried to look again last night and couldnt obtain what you are looking for

xxSaffronxx

espresso wrote: »

What happens when you click on the link in post# 2789?

I cant yet as im not at home