Utility Warehouse (Telecom Plus) Discussion

MillicentBystander

xxSaffronxx wrote: »

I see. I have done speed & diagnostic tests and they were sent straight to UW so I assume they have all this information

Speaking as someone who has previously been hepled out by penrhyn regarding internet problems I would really recommend you let him try and help. Just post your results here. Surely it's better to get a 2nd opinion, especially given your apparent distrust of UW?

xxSaffronxx

penrhyn wrote: »

But WHAT were the results you obtained, i.e Speed, line attenuation, noise margin?
Attempting to understand your problem, still if you are happy with what is being done by your ISP carry on.

The router is a Technicolour and its not listed on the website link you gave me?

penrhyn

http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#lineStats. Or similar

xxSaffronxx

Stats Are:

DSL Connection
Uptime: 7 days, 13:07:40
Bandwidth (Up/Down) [kbps/kbps]: 594 / 691
Data Transferred (Sent/Received) [MB/MB]: 175.61 / 783.48

Internet ADSL
ype: PPPoA
Uptime: 7 days, 13:07:31
Data Transferred (Sent/Received) [MB/MB]: 150.82 / 680.19

penrhyn

Need the attenuation and noise margin figures if you can find them. I agree things are not good.
Try hitting the view more button.

xxSaffronxx

Ok will have to get that when I get home then - is that on the same screen?
Sorry im not very good with this stuff

penrhyn

Assuming its like the menus on the link I sent you then yes.
UW really should have got Talk Talk to sort it out for you by now.

xxSaffronxx

penrhyn wrote: »

Assuming its like the menus on the link I sent you then yes.
UW really should have got Talk Talk to sort it out for you by now.

They arent interested and have accepted that I want to move my services away without any further investigations :mad:

The line is with BT not Talk Talk

penrhyn

Good new their then I'd thought you were with the UW broadband and telephone package which uses Opal Telecom, part of the CPW group.
If you are looking for a new provider I'd suggest doing an exchnage search with http://www.samknows.com/broadband/exchange_search

Have a look at the list of LLU providers and start your research for a new provider there.

However if the problem is down to a line fault then changing ISPs wont fix it.

So obtaining the rest of the line stats would be useful.

xxSaffronxx

Im going to go back to Virgin - I was on fibre optic with them and had no probs

However UW still want to clawback the £159 they paid out on my behalf to go to them :mad:
I have wrote to the Chief Execs Office (which is part of their complaints procedure)