Utility Warehouse (Telecom Plus) Discussion

Quentin

Mike_by_the_Sea wrote: »

Interesting view - I wonder if anybody could find any other guarantees that do not have T&C's that clarify the conditions - Surely this is the norm for all businesses.

Other businesses guarantees mean something, ie. they guarantee something!

Yours (as you must know) means absolutely nothing, and is worthless. But used cleverly by a salesman can of course give a gullible the impression it guarantees the cheapest energy in the land!

But we couldn't expect much better from you regarding being "clever" when it comes to using any means for selling UW, and clearly see nothing wrong in defending this "marketing tool" of a guarantee.

You of course came to MSE originally and dug up an old thread to add a "charity fund raiser" where you told us you just wanted to recruit MSE members as both customers and reps for UW for a charity.

When asked to provide us with a link to UW which wouldn't benefit you personally you wouldn't do so, resulting in the thread being closed and UW reps having to stick to this thread to discuss their business.

http://forums.moneysavingexpert.com/...read.php?t=966

Mike_by_the_Sea

Quentin wrote: »

Other businesses guarantees mean something, ie. they guarantee something!

Yours (as you must know) means absolutely nothing, and is worthless. But used cleverly by a salesman can of course give a gullible the impression it guarantees the cheapest energy in the land!

But we couldn't expect much better from you regarding being "clever" when it comes to using any means for selling UW, and clearly see nothing wrong in defending this "marketing tool" of a guarantee.

You of course came to MSE originally and dug up an old thread to add a "charity fund raiser" where you told us you just wanted to recruit MSE members as both customers and reps for UW for a charity.

When asked to provide us with a link to UW which wouldn't benefit you personally you wouldn't do so, resulting in the thread being closed and UW reps having to stick to this thread to discuss their business.

http://forums.moneysavingexpert.com/...read.php?t=966

Again very interesting, you begin by stating that "other business guarantees mean something" and that the UW one "means absolutely nothing, and is worthless" - I take it from that comment that you have no regard for the far too high percentage of households in the UK that would benefit from a lower tariff for their Gas and Electricity, even if it was from UW or even their own provider.

Your personal comments regarding my integrity have been aired a few times before and just display your intention to scupper the thread when there is risk of a constructive discussion taking place.

Your "murdoch school of amnesia" comments regarding the UW thread can be dismissed as the UW-specific thread had been running the year before my first post.

Quentin

Mike_by_the_Sea wrote: »

Your personal comments regarding my integrity have been aired a few times before and just display your intention to scupper the thread when there is risk of a constructive discussion taking place.

Your "murdoch school of amnesia" comments regarding the UW thread can be dismissed as the UW-specific thread had been running the year before my first post.

Do you see your defence of the worthless and meaningless guarantee, and patronising replies of "interesting" to me to be "constructive discussion"? Come off it. It comes across as evangelistic toeing of the company line.

The thread which you dug up to make us your "special offer" for charity had been dormant for 8 months prior to your turning up.

Yet within about 7 hours of your arrival, your rule breaking touting for business (under the guise of a "charity special offer" which you would not spell out despite being requested to by MSE board guides), the thread was locked, and UW reps confined to this thread!

Meeper

/yawn

Quentin, you need to find a hobby.

You post videos of a sales pitch from over 2 years ago, you quote someone's first post from 1972, and all the time I tell you over and over, the TVG is NOT an integral part of the sales presentation at all. Not mentioned in the presenter (and it's not just mine, everyone has the same).

Why do you choose not to listen and keeping pounding your already well-beaten and still out of tune drum?

Cardew

Meeper wrote: »

/yawn

Quentin, you need to find a hobby.

You post videos of a sales pitch from over 2 years ago, you quote someone's first post from 1972, and all the time I tell you over and over, the TVG is NOT an integral part of the sales presentation at all. Not mentioned in the presenter (and it's not just mine, everyone has the same).

Well from the above do you accept that you accept the TVG was capable of misleading potential customers?

Meeper

I accept that about as much as I accept that it's possible to open the door of a car and hurl yourself out at 100 mph. Anything's possible. If the TVG is being used to a great extent by some ID's and they are branding it as the best thing since sliced bread, then that could be misleading. If they are using it as intended, then it is not misleading. You will find people in every sales force who mis-state information or stress the wrong thing at the wrong time in order to illicit a certain response.

What I am telling you is that the TVG is NOT the cornerstone of the sales presentation, and has not been mentioned for many many months at any company training or seminar. You can trot out all the videos from 2009 and forum posts from 2004 you like, but the bottom line is that as far as UW Distributors go, TVG is a non-issue.

Cardew

The only issue in bringing this thread back to life! was to point out that any UW customer who fell for the TVG 'con' might have the opportunity to seek redress in the future.

Meeper

But that's not quite right, because it's not a con. It's a small part of an overall offering which is branded as a "guarantee" which has terms and conditions attached. Just like every guarantee in the world. Just because a guarantee isn't conditionless, doesn't make it a con.

Cardew

Meeper wrote: »

But that's not quite right, because it's not a con. It's a small part of an overall offering which is branded as a "guarantee" which has terms and conditions attached. Just like every guarantee in the world. Just because a guarantee isn't conditionless, doesn't make it a con.

Of course it was a con. It was portrayed as a guarantee that it would provide the customer with the cheapest tariff.

Anyway, anyone who considers they were mis-sold gas and electricity by the UW salesperson, can put forward a case if this legislation comes into force and someone will adjudicate!

Quentin

Meeper wrote: »

..... all the time I tell you over and over, the TVG is NOT an integral part of the sales presentation at all........

Maybe you need to discuss this with your rep colleague Mike by the Sea who you will see posts from above defending the worthless guarantee, and tries to tell us it actually is a real guarantee of your company's "competitiveness":

Mike_by_the_Sea wrote:

.....it states what it is - a guarantee that UW gas and electricity prices will always be competitive against the "Big 6" cheapest standard tariffs - Even in big print.

Despite what you try to tell us, we can also hear another training session from UW (scouse Jimmy) urging reps to make use of the worthless TVG here:

http://www.networkerplus.co.uk/audio/jc/Customer_Appt-111209.mp3

We hear the way UW reps are to deal with gullibles wanting to know the rates (scouse jimmy simply tells the prospect that uw rates fluctuate like all the rest, but that the UW triple value guarantee means that there will never be a need to swap supplier again!)

And the UW website (apart from featuring the worthless guarantee) now makes this ridiculous claim:

Our members can benefit from:

• The UK's cheapest standard gas
• The UK's cheapest standard electricity
• The UK's cheapest standard dual fuel

Now there's misleading!