Buying a sofa from CSL

cruger

We always shop at Multiyork factory outlet
http://www.multiyork.co.uk/visit-our-stores/factory-outlets
We have had 2 handmade sofas from them in the last 12 years and customer service is excellent. One of the sofas had feather back which we did not like and they changed them no problem and we kept the feather ones as well. You can save a lot of money buying from their outlet stores.

David3000

I have got my sofa from sofa bazar in mumbai and felt happy with their service.......thanks alot to them........

Source:Exploretrip.com

maltbyguy

My sofa - 3 years old this week and the seats all dip and you fall into each other. CSL have been out and the foam has settled. - I can hand on heart say it is hardly used! but they will not shift on the £50 to add extra foam in! not happy

brianwheatley

I am having a problem with the " leather " sofa I bought 4 years ago just like Doc Foster The situation has become unbelievable. CSL sent me a small jar of paint to cover up the cracks!!!!! I think the next step is legal action. I would appreciate any other disgruntled customers giving me a call on 01766 890215 - as a group we will be able to do something and resolve the issues

Brian

pmb585

I've just bought a sofa from CSL sofas, with the comfort of there 'Love it or Exchange it' programme. Don't be fooled by this.
I purchased a sofa at £1900. I took delivery of it and then realised it was a bit too big for my living room. I'd like the Quebec 3 seat as an exchange but it's now £999.
CSL want £600 to come and exchange it for pick up and delivery + usage charge.
I don't mind paying the stated £129 pick up and delivery, but the usage should come off the difference of the sofas!
Then they want to give me a credit note for £900. What use is a credit note when I have a sofa?
I won't buy from them again. Does anyone have any advice about how I could resolve this?

Thanks

noblesteed29

We purchased a corner suite last Sept by Dec I was complaining of the dipping in the seats, which i was informed was due to our seating habits. We both work full time have no kids at home so you can imagine the use it gets.

Its now the end of June they have offered after a crude repair back in Dec to replace the stuffing saying we need to give a 8 week lead time that was back on the 20 April and still nothing it seems they did order them but on 12 May. The damn thing will be 1 year old before its fixed and I dare say it will probably happen again.

I would avoid this company like the plague as they have no idea on keeping customers happy. IF you look at adverts they show people laying on them sharing corner seats, but us well we just sit wrong.

Daves1954

Has anyone had a problem with the CSL care kit. We have had a CSL suite for 3 years any have used their care kit as recommended. However the last time we used their care kit it has taken the colour out of the leather. We contacted the Blackpool branch we bought it from and spoke to what appeared to be a very helpful assistant manager who seemed very simpathetic quoting that if we had used their care kit on their sofa there wouldn't be a problem. He would contact head office immediately and they would be in contact the next working day. We recieved no contact so chased up after a couple of days. The assitant manager is now not available seemingly on holiday for a couple of weeks, so someone else chased the matter up. We then recieved a call from customer services to say they could come out to the suite but it is only covered by a 12 month guarentee and that we would be charged £49 for them to inspect. Has anyone else had similar problems and if so did they managed to make a sucessful claim against CSL.

almereian_2

I bought a sofa from CSL just under 2 years ago and the leather on one of the head rests has started to peel off.
CSL say this is not covered under the guarantee, or the extended 5 year guarantee I took out, as this is due to oils from the head causing this and is not a defect of the leather.
I find this preposterous!
They will repair it for me, at a cost of 47 pounds, but can't guarantee that it won't occur again within a couple of months. This first happened a few months ago and we paid the 47 pounds, but it has peeled off again.
I could get them to replace the whole headrest section, but that would cost over a hundred pounds and they would guarantee that for a year.

It seems ridiculous to me that leather can peel off due to head oils, and that this is not covered by them without a charge.

Any advice on my rights, or lack of them, with this issue would be appreciated.

Former_MSE_Andrea

Hi

While this is a rather old thread CSL says it has a new customer service team and has asked us to post a response on here. MSE doesn't endorse anything a company says on the Forum.

I am sorry you have had problems with your purchase from us, I have recently taken over the Customer Experience Department at CSL and would like to try and resolve any outstanding issues. If you have any Customer Service Issues that haven't already been resolved please email me the details to mark.sohl@csl-furniture.co.uk

Oushka

MSE_Andrea wrote: »

Hi

While this is a rather old thread CSL says it has a new customer service team and has asked us to post a response on here. MSE doesn't endorse anything a company says on the Forum.

I am sorry you have had problems with your purchase from us, I have recently taken over the Customer Experience Department at CSL and would like to try and resolve any outstanding issues. If you have any Customer Service Issues that haven't already been resolved please email me the details to [EMAIL="mark.sohl@csl-furniture.co.uk"]mark.sohl@csl-furniture.co.uk[/EMAIL]

I fear I'm flogging a dead horse here - but as CSL have made the effort to post here then Ill reply.

So Mr Mark Sohl - why has our formal letter of complaint been ignored? I have a read receipt from you dated minutes after I sent the primary email, and a signature from the hardcopy I sent recorded delivery the following day.
The 7 day response request expired last friday.

Why do your responses always contain errors (year purchased, incorrect quotes from our correspondance)?
I dont think anything means much to CSL - lots of sterling reviews about customer service on the sales front... only bad, bad, bad for the after-sales.

We have, today, had an independent inspection and report on the suite and it has found faults, bad workmanship and quality issues. The items are not fit for purpose and of very poor standard. Manufacturing faults abound and quite frankly, if everyone who had a problem had the help available as I have the CSL would be out of business.

I guess we'll see you in court.

To anyone else reading here - if youre having issues with CSL please pm me. Ill give you the tools to get you sorted and try to help you get a happy outcome.
Do not correspond with CSL except in writing and dont take no for an answer.