Rude call centre staff

grex9101

ahrimaniac wrote:

I'll give you an example. A number, billed as an alternative to British Gas Sales/Billing Accounts, leads you straight to a completely different company who sell gas boilers. The secretary at that company was very, very annoyed with the amount of worthless traffic she was getting that both tied up and wasted her time.

Fair enough, errrors are a problem. But the IDEA of the site is sound.
At the end of the day, if companies know they need to to provide a facility for their customers, they should factor that into the price of the product, rather than charging them for the facility of having someone to speak to.

scheming_gypsy

kenshaz wrote:

Do not be put of by staff who are unaware of their systems

hmmm, which staff and systems are you talking about there?

regularsaver1

maybe an idea to not telephone if you don't like the patter they have to do to do their jobs guys

A_Nice_Englishman

fudgeukraine wrote:

IT doesn't necessarily generate 'revenue' for the company. You do realise that the pittace generated from the slice of these calls is taken up in staff costs/technology/rates etc. A business cannot run on a slice of 2p from an 8p call! Often an 0870 number is used to (very partly) cover a fraction of these costs and look more professional: If you called a company such as Sky who probably have about 5 UK sites, then if they used geographic numbers then there'd be 5 different 01xxxx or 020xxxxx numbers instead of 1 central number. If this was the case then how would that work? would people call the first number they found and therefore result in a london site getting 1000's of calls and an Aberdeen site getting none?

Just as a point of information, it is quite possible to have a geographical (01 xxx or 02 xxx) number answered in a different place or to go into a queue to be answered by the first available agent at a number of different sites. For example I used to work for a company in Bristol and their 0117 number was answered in Coventry. I think it's now answered in India but I don't work there any more.