Rude call centre staff

scheming_gypsy

kenshaz wrote:

Rude call centre staff,who are sales target motivated and refuse to transfer calls to other departments,which is against the principle of www.saynoto0870.com a site promoted by this site.

you talk absolute b*ll*cks. if you were a cat i'd have you put down. There's 1 fundimental flaw in your pointless idea. For call centre staff to be sales motivated they have to work in a sales environment and the majority of call centres aren't sales orientated. Sales people make OUTBOUND calls to get the sales and therefore get their commission.

Also call centre staff can't always transfer calls because they don't have the numbers to. I work in IT for a call centre and i know that the people in our call centre deal with calls presented to them and don't know numbers of other departments. If they did then they'd transfer to the internal number and not the 0870 number..

saynoto8070 isn't a great site to be honest. it gives you a number to the company but not the geographical number to what the 0870 number points to.

kenshaz

Amba_Gambla wrote:

Your contribution to thread tread has been recognised,and your intellect and comprehension appreciated ,you have represented call centre staff in the manner I would have expected.

kenshaz

scheming_gypsy wrote:

you talk absolute b*ll*cks. if you were a cat i'd have you put down. There's 1 fundimental flaw in your pointless idea. For call centre staff to be sales motivated they have to work in a sales environment and the majority of call centres aren't sales orientated. Sales people make OUTBOUND calls to get the sales and therefore get their commission.

Also call centre staff can't always transfer calls because they don't have the numbers to. I work in IT for a call centre and i know that the people in our call centre deal with calls presented to them and don't know numbers of other departments. If they did then they'd transfer to the internal number and not the 0870 number..

saynoto8070 isn't a great site to be honest. it gives you a number to the company but not the geographical number to what the 0870 number points to.

Rude call centre staff,and I happy to state that you have proved my point,and this time instead of asking for your line manager ,I will request the guide

kenshaz

https://www.saynoto0870.com is an excellent site,it has enabled other and I to wreak revenge upon companies that profit from incoming calls,and is supported by Martin
Suggest you visit the site before forming incorrect assumptions

scheming_gypsy

which incorrect assumption? 0870 doesn't actually give you the geographical number for the 0870 number a geographical number for the company you called regardless of the department.

with regards to answering what you quoted me on i'll wait till you have a grasp of the English language and translate what you said into something that makes sense.

You're just proving my point that you're whining about something you clearly know nothing about.

grex9101

kenshaz wrote:

https://www.saynoto0870.com is an excellent site,it has enabled other and I to reek revenge upon companies that profit from incoming calls,and is supported by Martin
Suggest you visit the site before forming incorrect assumptions

reek eh? call centre work sure does stink!!! :rotfl:

grex9101

scheming_gypsy wrote:

you talk absolute b*ll*cks. if you were a cat i'd have you put down. There's 1 fundimental flaw in your pointless idea. For call centre staff to be sales motivated they have to work in a sales environment and the majority of call centres aren't sales orientated. Sales people make OUTBOUND calls to get the sales and therefore get their commission.

Also call centre staff can't always transfer calls because they don't have the numbers to. I work in IT for a call centre and i know that the people in our call centre deal with calls presented to them and don't know numbers of other departments. If they did then they'd transfer to the internal number and not the 0870 number..

saynoto8070 isn't a great site to be honest. it gives you a number to the company but not the geographical number to what the 0870 number points to.

You are SO right.

I think the problem for sales staff is this: When on inbound sales (such as order lines etc), the agent is usually targeted on "conversion rates" i.e. how many sales per call. (as well as handling time etc...)
The problem with sites such as saynoto0870 (which as a consumer, I applaud) is that people call the WRONG number - more often than not the freefone 0800 number or geo equivalent simply to save money.
That's fine in as far as saving 8p per min or whatever, but I feel that the majority of punters don't realise that by going through to the wrong department, they are directly impacting on a persons income. Furthermore, as has already been mentioned,not every company has departments which talk to each other - so you end up getting nowhere by using what essentially is the WRONG number for the department you need to speak to.

Don't get me wrong, I despise the use of 0870 numbers, call centres and what they represent, but I do feel sorry for the folk who feel they need to work there. I know, i've been there myself.
In a perfect world, we would never have to call these numbers in the first place, and I do feel that as jobs go, you can't really go any lower than being a call centre agent. It's stressful, poorly paid, and you get treated like a child (if you are lucky).
Bravo to those who work in a call centre and disagree with my observations - you're doing something that I could not - but I think the sooner we see the back of them, the better the company/customer relationship will be.

kenshaz

scheming_gypsy wrote:

which incorrect assumption? 0870 doesn't actually give you the geographical number for the 0870 number a geographical number for the company you called regardless of the department.



Not worthy of a response

IvanOpinion

kenshaz wrote:

Rude call centre staff,who are sales target motivated and refuse to transfer calls to other departments,which is against the principle of https://www.saynoto0870.com a site promoted by this site.

Virutally all call centres I have dealt with (from the inside) have various targets to reach with big flashing boards telling them how they are doing. The principles of saynoto0870 have absolutely nothing to do with the principles of the companies whose numbers it gives out .. in fact one I know about is actually a phone that sits in the corner and everybody in the call centre has been instructed to never answer it (it puts the customer in the same queue as those using the 0870 number but quite often they never reach the top because it gives priority to those that have used an 0870 dial in).

I have very mixed feelings about the site saynoto0870. I want my products to be as cheap as possible and therefore am willing to pay a bit extra for additional services. I therefore agree with the use of 0870 numbers for support but begrudge sales and payment lines that are 0870.

Ivan

kenshaz

grex9101 wrote:

reek eh? call centre work sure does stink!!! :rotfl:

wreak revenge ,to assist you in word meanings wreak

---

give play or satisfaction to ;put in operation(vengeance or one's anger etc.)
and that is exactly what I am doing now

Have a nice day