Buyer changes mind about £65 item!!

black-saturn

Three days ago an auction of mine ended which started at £4.99 and ended on £65. I really didn't expect to get that much for it. Three days later the buyer (new ebayer with 3 feedback) has emailled me to say they no longer require the item as they have found it cheaper in Tescos. I will do a non paying bidder alert when 7 days it up but is there anything I can do? I'm really getting fed up with ebay and chasing people about like this.

RickHoughton

Offer it to the second highest bidder with the Second Chance Offer.

black-saturn

Thanks, apparantly the 2nd highest bidder has already bought a substitute. I've relisted it anyway. Just wondered if there was anything I could do to make the newbies realise they can't change their mind about items at the last minute.

motorguy

black-saturn wrote:

Thanks, apparantly the 2nd highest bidder has already bought a substitute. I've relisted it anyway. Just wondered if there was anything I could do to make the newbies realise they can't change their mind about items at the last minute.

Grrr. that would bug me.

umm, you could email saying, no problem, but you have to raise a NPB alert to get your fees back. say this is a formality and there is no requirement to reply to it. if you're lucky, he won't respond THEN you can leave a neg without fear of him leaving you one back.

black-saturn

This buyer has left me a neutral today. What did I do to deserve that? He has offered to pay the ebay fees. So I'll wait till I get them and then leave him a negative for being a time waster!

point3

black-saturn wrote:

He has offered to pay the ebay fees. So I'll wait till I get them and then leave him a negative for being a time waster!

That is really mean :mad:

Why don't you just accept that this newbie has got carried away and bid more than he intended? If you had instead sent a mutual agreement not to complete the transaction then you would not have had to pay FVF. Plus if the buyer pays the listing fees, then it is still the buyer who has lost out and not you!

You have accepted that this item of yours has sold for more than its actual worth. Don't be so greedy!

Princessa_2

point3 wrote:

That is really mean :mad:

Why don't you just accept that this newbie has got carried away and bid more than he intended? If you had instead sent a mutual agreement not to complete the transaction then you would not have had to pay FVF. Plus if the buyer pays the listing fees, then it is still the buyer who has lost out and not you!

You have accepted that this item of yours has sold for more than its actual worth. Don't be so greedy!

But the point of feedback is to warn other ebayer's about how a person conducts their transactions. If they've left you a neutral for something which was their fault, that's mean. Ebay wouldn't work if we just forgave everyone and gave them positive feedback when there was a need for a negative. They may be a new bidder who has got carried away, but this is not the sellers fault, they should know not to get carried away and that they'll have to pay the final bid.

And the OP didn't say that the item had sold for more than it's actual worth, they said they were surprised as it went for more than they expected.

slowen

I would also go into the feedback forum and do a follow up on the feedback left, ebay is getting more and more timewasters and idiots on their that win items then just expect to not pay for goods and it has happened to me on a couple of occassions and it's annoying.

Hintza

point3 wrote:

That is really mean :mad:

I think its very fair as per reasons given.

Hintza

point3 wrote:

You have accepted that this item of yours has sold for more than its actual worth. Don't be so greedy!

The buyer didn't have to bid. The seller has acted in good faith. I am getting fed up with buyers thinking that they should not pay for their mistakes. The seller should not be left out of pocket. Greed has no bearing on this.

point3

Hintza wrote:

The seller should not be left out of pocket. Greed has no bearing on this.

The seller would not be left out of pocket - the buyer has offered to pay the fees AND there would not be any final value fees if a mutual agreement not to complete is accepted.

The seller is being greedy because she wants more than the item is worth!

And she wants to harm the buyer's reputation by leaving negative feedback.