A good word about Santander?

97trophy

Whilst no bank is perfect, Santander are the worst bank in the UK. That does not mean they don't have many happy customers because they clearly do. However, the fact they have many happy customers does not change the fact they are the worst bank in the UK.

angel_islington

PC_Gabriel_Kent wrote: »

The total number of people that slag them off on here is only a tiny percentage of people slagging them off. Most sensible people will run a mile.

I fixed that for you.

JCB2020

I guess it depend on how you define good!

I opened an account over a year ago to take advantage of their 6% deal
Set up 2 DD's for Gas & Leccy
Operated account over the interweb
Salary paid in monthly
Transfered money out to other bank accounts
Moved money to their Online Save 5 account

Never had any problems but never had to call Customer services

Did save my bacon in Canada when my Nationwide card wouldnt work in ATM
However A&L debit card worked fine in the same ATM

So my experience has been positive

PC_Gabriel_Kent

By its nature this type of forum will attract moaners. That is the way people are.

97trophy

PC_Gabriel_Kent wrote: »

By its nature this type of forum will attract moaners. That is the way people are.

True, but again you are missing a key point. Santander's % of upset clients and ex clients is probably greater then any other major UK bank.

exel1966

£532 in goodwill payments for various upheld complaints can't be bad !!!

PC_Gabriel_Kent

97trophy wrote: »

True, but again you are missing a key point. Santander's % of upset clients and ex clients is probably greater then any other major UK bank.

But is it? The key point is more are happy than unhappy. And that is a fact.

rb10

PC_Gabriel_Kent wrote: »

But is it? The key point is more are happy than unhappy. And that is a fact.

So it's ok for 49% of a business's customers to dislike it, is it?

That way, more would be happy than unhappy, but it's still no way to run a business.

Bob_the_Saver

ShAbbey is now Santander. It seems that we could only access the accounts on-line after receiving an SMS message with a code each time we wanted to look at them. We are miles from mobile coverage (on ANY network) - one reason we use the internet so a Santander account is less use than Gordon 'Bruin' or a chocolate teapot - in that order.

97trophy

PC_Gabriel_Kent wrote: »

But is it?

Yes, FSA figures have proven that (fact) and BBC watchdogs has also had the exact same experience.

PC_Gabriel_Kent wrote: »

The key point is more are happy than unhappy. And that is a fact.

I actually agree with you, however, that's no consolation for those of us who have had problems.