Need help with very rude buyer!

Leanna86

bezzza wrote: »

EddyH I would be very interested to hear your thoughts on what each description means to you as I personally think if it says like new (then I expect perfect condition), excellent (again to be like new), very good (surface/light scratches), good (as very good but with fingerprints, more scratches), acceptable (lots of scratches but perfectly playable/watchable).

Thanks Bezzza, I think your details on used listings are very accurate to what I think so from now on I will use your details, and hopefully won't get anyone moaning at me for my listings being false

EddyH_2

cyberbob wrote: »

As for Eddy ebay doesn't need buyers like that. A seller offers you a full refund on return plus pays the return costs and you still want to leave a neg because they want the item back and your to lazy to post it, Thats ridiculous and petty.

Why?

If I bought something from a shop that wasn't as described and got a refund I wouldn't then recommend the item and shop to others. I would still have had my time wasted.

EddyH_2

Leanna86 wrote: »

I can honestly say when my partner gave me the DVDs from his friend (over 180 of them) I personally went through all of them, making sure firstly the discs were all there, they were not damaged, wern't badly scratched and un-playable, and I ended up pulling out around 27 of them that I wouldn't sell because I deemed them unsuitable to sell on for the reasons listed. So I know all were playable (checked) so when he said it was SEVERLY scratched I knew this wasn't true.

Yes there was light surface scratches on about 20% of the discs but none of them were deep, running over more than 5% of the playable surface nor did they ruin the content of the DVD hence my listing as good condition, so I don't believe my post was inaccurate at all.

If you put that in the description it would remove any doubt about the condition.

Leanna86

drc wrote: »

I wouldn't refund him unless he returns the item. Also, one negative feedback is not going to put most sensible buyers off. It certainly wouldn't put me off, so don't sweat the small stuff .

Thanks DRC when I buy something on ebay I am extremely cautious about buying from people with less than 90% because obviously scores are based on 3 months sales/purchases I don't understand the exact workings out of feedback but I think based on someones sales/purchases in the past 3 months, along with negatives gives your scores and anything under 90% seems to make me want to tread carefully.

However if someone only sells small quantites 1 or 2 negatives would look worse than someone who sells 100 items a week and 2 per 100 is negatives...i think that is right. But if I really want that thing in particular and no1 else is selling the item I would contact the seller and ask more indepth questions about the negative feedback.

But yes I agree with my 100% feedback 1 isn't going to hurt and as I feel I do list my items accurately (in my mind) it shouldn't matter, and put people off.

But all we need is a couple more people like this buying my items to make a negative impact on my sales! grrrr :mad:

Leanna86

tiamai_d wrote: »

Can I have EddyH's ebay name so I can block him?

lol don't be cruel he has his perceptions on what he thinks is 'good' condition and 'used' and I have noticed from his posts that he WONT buy an item that isn't fully discriptive about its condition, so I think as a buyer on eBay he wouldn't just bid on something he wasn't 100% happy in knowing what he was receiving, and don't think he would give bad feedback because he wouldn't of bid on it in the 1st place.

He sounds like a responsible eBayer and he also sounds like he would kick up a fuss if he wasn't happy anyway! hehe :T x

EddyH_2

Leanna86 wrote: »

lol don't be cruel he has his perceptions on what he thinks is 'good' condition and 'used' and I have noticed from his posts that he WONT buy an item that isn't fully discriptive about its condition, so I think as a buyer on eBay he wouldn't just bid on something he wasn't 100% happy in knowing what he was receiving, and don't think he would give bad feedback because he wouldn't of bid on it in the 1st place.

He sounds like a responsible eBayer and he also sounds like he would kick up a fuss if he wasn't happy anyway! hehe :T x

Very true and if I need to ask questions I do, if they aren't answered I don't bid. I've bought items on ebay from a few pounds to several thousands and I have been very happy other than a tiny percentage of items.

Leanna86

cyberbob wrote: »

I have always left feedback for buyers once they pay (since the FB rules changed) I have been trading for 10 years. Feedback for buyers is pointless so if you leave it before or after makes little difference as you can only leave a positive. I find by leaving it first makes little difference to anything. I have a theory that it even helps some of my DSRs as a lot of buyers are strangely obsessed by it. ut who knows as I said buyer FB is pretty worthless

As for Eddy ebay doesn't need buyers like that. A seller offers you a full refund on return plus pays the return costs and you still want to leave a neg because they want the item back and your to lazy to post it, Thats ridiculous and petty.

haha I am young and know quite alot of text language (lol, i o u..etc) but what does DSRs mean?

but yeah why did eBay change the rules for feedback on buyers? surely people who buy items (like in this case) require a negative or at least the option too? I think they are right to remove the comment box because obviously if someone is a power seller, selling thousands of items a week/month etc. it would be too time consuming but the negative bit should still be there!

Leanna86

EddyH wrote: »

Even a cheap DVD player shouldn't scratch discs.

All that's needed is a very small square of bubble wrap or even a folded piece of kitchen towel, this is standard practice when trading films on AVForums. DVD's delivered to stores in bulk are in big boxes so don't have pressure put on them. The reason the discs pop out when sending individual used discs in cases is the release tab is slightly looser from use and the tab gets released when the package is in the postbag etc.. and has lots of other stuff on top, this pushes the hard inside face of the case onto the tab. Therefore putting something soft inside between the tab and the opposite side of the case stops this. This is just a tip but if you think it's too expensive to implement then fair enough.

Thanks for your reply and yes that is a good tip, what I thought you meant by your original reply was that I needed to cover the entire disc which yes would of been too expensive for my 4p margin, which I would like to add on postage I seem to loose out even when buying bulk, cheap postage options from eBay lol but obviously there is a limit on what you could charge because I have seen a lot of sellers listings exploiting postage costs in other categories! but yes a small square of bubble wrap is definately do-able especially to avoid another buyers reaction like this thanks again Eddy!

Leanna86

EddyH wrote: »

If you put that in the description it would remove any doubt about the condition.

That is a fair point, and obviously someone elses perspective of good condition is different to anothers, like we have established with both mine and yours. But as a buyer as well as a seller on eBay if I seen that something was listed as used, stated good condition for my own clarity if I was expecting like you said in another post used case but no scratches or even usage scratches on the disc I would feel the need to ask the seller this before bidding on it, otherwise I would bid on a new item to avoid the chance of the item not being up to my standards.