Need help with very rude buyer!

Tea3

Has he asked for a refund or replacement after mentioning about leaving bad feedback (even in the same email)? if so sure that comes under feedback extertion and ebay are supposed to remove negs if the buyer has 'threatened' to use one if they dont get a refund etc. I have not done this myself so cant be 100% sure on details but have a search on the forum as I have read something along these lines many times on mse so you may be able to get his feedback removed that way if he does leave a neg.

Leanna86

emerald_starcat wrote: »

Have you looked at his feedback left for others? Is he a serial negative feedback giver?

No he has 40 odd feedback which all seem positive which is why I thought it strange!

Leanna86

Tea3 wrote: »

Has he asked for a refund or replacement after mentioning about leaving bad feedback (even in the same email)? if so sure that comes under feedback extertion and ebay are supposed to remove negs if the buyer has 'threatened' to use one if they dont get a refund etc. I have not done this myself so cant be 100% sure on details but have a search on the forum as I have read something along these lines many times on mse so you may be able to get his feedback removed that way if he does leave a neg.

As soon as he mailed me I replied offering him a full refund including postage to return and he replied saying it wasn't worth his time and effort for the price he paid and said he will just leave bad feedback as I was decieptful in my listing! So I don't know if this falls under feedback exertion, just waiting for him to leave the feedbacxk now so I can speak to eBay to find out where I stand...

Norman_Castle

I sold a DVD to this member for £2.00 and it had a scratch on it (apparently) and I checked all the DVDs before hand to see if they had any severe scratches on them before selling, they only had usage scratches from being used in the players, but all were in full working condition so stated that they were all in good condition.

You checked for "severe scratches" and decided it had "usage scratches".Maybe you could have described it as, Light surface scratches,but plays as new.

Leanna86

Norman_Castle wrote: »

You checked for "severe scratches" and decided it had "usage scratches".Maybe you could have described it as, Light surface scratches,but plays as new.

thanks I will remember that for future listings

gunsandbanjos

Remember to block him from buying any more of your items.

Leanna86

gunsandbanjos wrote: »

Remember to block him from buying any more of your items.

How do you block individuals from bidding on your items?

cyberbob

Look here

http://pages.ebay.co.uk/help/sell/manage_bidders_ov.html#blocking

cit_k

Maybe it was scratched in the post?

Muntz

Thats stupid sounds like he's just trying to get a freebie, i agree with everyone in this post, just leave a calm feed back explaining that you offered a refund and yes block him. I paid £1.somthing the other week for an item that broke within minuites of me having it but to be honest it was so cheap what did i expect, I left him netural feedback as it was quickly sent and well packged but just the item was faulty.
To be honest if id read through his reviews first i would have known better