Being billed by Payforit for unrequested services

jnrcarty

I received a text today saying I'd subscribed to quiz2win and I know I hadn't and nobody has had access to my phone today , I've text stop to the number in text as it states to cancel subscription and I went to site (while learning what I'm dealing with , to my understanding they've already had sanctions for illegal behaviour in the past) , any way back to my visit to their site , I left a message for their customer services team explaining I hadn't subscribed and wouldn't to a competition that rewards every 6 months but costs £4.50 per week , then to check if I may of accidentally clicked on an advert and that's how I subscribed I actually went to subscribe with my old pay and go number and found I need a code which is sent via text to number subscription is charged to , which excludes other theories I had and just shows something is very wrong to how I'd apparently subscribed first time .

Apparently my subscription is cancelled now but I'll have to wait and see though after some comments I've read about this company .

redux

jnrcarty wrote: »

Apparently my subscription is cancelled now but I'll have to wait and see though after some comments I've read about this company .

If there's any difficulty getting it resolved, make a complaint to Phonepayplus

It has teeth - it's the body that dishes out the fines

PEACELOVER

Smiley_Mum wrote: »

My son's mobile is currently being billed £4.50 at random intervals for a service which he hasn't accessed. He was at school when the service was accessed and his phone was at home so... what can I do. I can see from other posts that Payforit are not a reputable company and dishonest to say the least.

Any way I can get my cash back, cancel the service which wasn't requested. His phone is PAYG on Orange. I'm well p'd off about this as things are really tight just now as I'm paying off my debts and £13.50 in the past week for a service which hasn't been accessed is a lot for me.

My son's really upset. I did notice though that the service began to be billed for AFTER I registered my credit card details and topped up my sons phone online. Prior to that, I had only topped up at the Orange shop and now I'm getting billed for this stupid service which is extremely annoying. :mad::mad::mad:

Any information, help that anyone can provide will be greatly appreciated. Thank you.

I had the same charges so I called in vodafone today and they managed to find out what company is this and they email and how to stop the service. I thought it will be helpful for guys who dont know anything about these charges. check the following details:

The company called VELTI and their number is 08702480277, you can either call or email them on this email id to stop the service veltimig-customercare@velti.com even send word STOP to 800150 through sms

I used the sms service but for somereason the sms is not going through but u guys might have luck.
good luck in getting ur money back from these lazy ginny pigs.

vinylnet

We have recently had nearly £2000 taken from our business account over a period of 3 months from charges from #payforit. Orange have been totally unhelpful and have simply told us that it is a subscription service. This has been a member of our staff's phone. As such we have cancelled any access to our account from Orange, their stance is that they are just taking the money for the company. I relayed to them that they may not be the burglar who robbed my company of £2000 but they held the window open for them.

seana52

My partner, was also charged six times, at £8.00 a time, in total £48. Three times in one day and three times on a second occasion. Hes with EE. They have now blocked this company on his mobile but unfortunately wont reimburse him. Any suggestions on how to get his money back please?

Out-of-pocket

I am at my wits end.

Discovered last week that payforit have been taking out multiple amount of £4.50 from my 3 phone. Unfortunately this does not come out of my bank account and was not picked up on.

Total amount over the last 17 months was for £666.00.

I phoned 3 and they managed to get a person who was from the billing company and she said send in all my bills for which I want to claim a refund from. I did so and received an email saying that I could get back only £60 in total.

See email below. Apologies if its a bit long:

""Dear Sir/Madam,

Thank you for sending in the requested documents & supporting details.

1300Support.com is an independent Australian based helpdesk that resolves technical inquiries; customer complaints and customer refund claims on behalf of Playbay BV (UK)

What happened?
Direct Carrier Billing or Direct Operator Billing is a way for users to pay Content Providers for products, services or content via their mobile phone bill. It means that users do not require a credit card or membership to access certain types of content. Charges for the content are applied directly to the users mobile phone bill.

There are two (2) methods by which Content providers may charge a user;

1) Accessing Quiz/Game via 3G or 4G internet compatible phone: When user's visit the content providers marketing page on a 3G or 4G internet compatible device they will be asked to subscribe by pressing a button that says Subscribe. When a user presses the subscribe button the users subscription is verified by the content provider as well as the users telephone carrier. This verification is achieved by the network communicating with the phone itself at carrier level (e.g. Vodafone). Once the subscription has been verified the user receives a message via SMS such as:


FREEMSG:Great, you are subscribed to Playbay BV (UK). Are you a winner? Play Playbay BV (UK) and win prizes $X.XX/week, help? 1300XXXXXX. Stop? Send stop to win 19XX XXXX Playbay BV (UK)


2) Accessing Quiz/Game on a desktop PC, tablet or device not connected to a mobile network: When a user reaches content providers marketing page and no 3G or 4G carrier network connection can be determined, they must enter their mobile number into a field as well as press a 'subscribe' button. Upon submission the content provider sends an SMS with a unique pin code to the entered mobile number. Subsequently, the user fills in this pin code on the content providers marketing page, so that the user's identity and phone number are identified and confirmed.


FREEMSG: 123456 is your verification code to confirm your identity. Please ignore this message if you did not request a verification code.

Once the user enters the verification code into the marketing page the subscription is deemed as being verified and charges start. The user will receive a message similar to:
FREEMSG:you have been charged $X.XX/week for your Playbay BV (UK). help? 1300XXXXXX. Stop? Send stop to win 19XX XXXX Playbay BV (UK)

The double opt-in mechanism prevents someone subscribing another person's phone number to a competition without that person's knowledge. Again, in this free SMS message, the costs, how to opt-out and the game's helpline details must be stated.

In the majority of cases a user comes to be subscribed on an online (internet) based marketing campaign, for instance: "Win a mobile phone!". On the marketing page where the participant fills in their phone number or subscribes, the T&C's and the costs to participate in the campaign must be stated.

Once a user has subscribed, the content provider may ask them to take part in a weekly Game/Quiz and or Survey to be eligible for the prize or gain extra points into the competition as indicated on the marketing page.

Please Note: Because these services are subscription services, the user will continue to be charged unless they end their subscription. Deleting a message will not stop further or existing costs.

I can't recall playing the game:

If you can't recall playing the game, it maybe that someone else who has access to the phone has engaged with the quiz/trivia game, i.e. a family member or a friend has used the phone to enter the competition, without informing you,the owner of the phone.

Resolution:

In order to resolve your case we take into consideration the following:


The content of your claim email;
The opt-in to the service and all interactions following;
That Playbay BV (UK) has fulfilled all legal requirements (i.e. opt-in mechanism to join, price statements in SMS and marketing, subscription confirmation message, etc.);
You have been unsubscribed;
Regarding charges accrued on your telephone bill, a good will refund of 60.00 GBP will be issued on behalf of Playbay BV (UK).

In order to process your refund, please click on the link below and fill in the form. Providing you complete the form, you will receive your refund via text message within 20 business days

ukclaims.1300support.com/index.php?id=xxxxxxxx

(If the link does not work, please copy and paste into your browser).

(This link will expire in 48 hours)

Your refund will be received in a form of text message with unique barcode. Please present this barcode to your nearest Post Office to cash the refund. The bar code will expire in 30 days.

An example of the text message received is below;
“Your payout barcode is 1234567891234567890 take this to any Post Office branch to claim your £xxx (expires in 30 days). BRANCH – PHONE NBSC FOR ADVICE “

*The National Business Support Centre, (NBSC), is the Post Office support for all employees and is included should there be any problems at the counter.

In the event that you have not done so yet, we strongly advise that you contact your phone provider and request that Premium Services are blocked, in order to avoid any further charges from such sources.

Kind regards,

1300support.com on behalf of Playbay BV (UK)""


I was thinking of trying to approach the bank under the direct debit guarantee.

Any ideas.

PS I have been out of work for a long time.

Denw44

This happened to me, the problem is the ads on YouTube. They let these scammers advertise on their sites, if you are listening to music and put your smartphone in your pocket, the ads flash up and end up getting pressed in your pocket, they then subscribe you to their service until you reply STOP. Two of these scammers are called Top streaming and Snack games - both fall under the same company clicknscore based in London.

the following number is the customer care contact for clicknscore

02035405947

You will be very lucky if they respond to you at all.

As a footnote these ads only seem to show up when connected via mobile internet and not Wi-Fi (probably because they know you are on the Go, listening to music with your phone in your pocket and much more likely to press their ads in error).

Ricky00053262

I have been on Three for 3 years, and they are charging me £200 for PayForIt, I didn't even need their services, And i am in a £100 debt. BTW, I do not get text messages, I just get charged for no reason. PLZ Help someone! iPhone 6S Plus.

CMcL

There is a 3rd way of wrongly being charged.

If like me, you have a MiFi dongle and allow anyone else access to it then if whoever is using it gets the Payforit popup on their mobile then their system detects the 4g mobile number of the MiFi dongle and bills that account.

In my instance it appears my 12yo was connected to wifi (my mifi dongle on Three Notwork) when using his iphone (on a tesco contract). He didn't realise he subscribed to anything, 4 days later i happen to notice some texts on the MiFi dongle display and find out my Three network account has been billed £4.50 and will be billed £4.50 every following week until i text STOP

I have contacted both Three and Codazone and managed to get the money refunded. Three said they cannot prevent any future Payforit transactions, although they had told me back in Nov2016 that they had blocked Payforit on my account following a similar pop up scam for adult services on my then 11yo sons phone, so it should never have happened again. sees that wasnt the case or they have changed their options and unblocked the **cough** "service"

paulmu

CMcL wrote: »

There is a 3rd way of wrongly being charged.

If like me, you have a MiFi dongle and allow anyone else access to it then if whoever is using it gets the Payforit popup on their mobile then their system detects the 4g mobile number of the MiFi dongle and bills that account.

In my instance it appears my 12yo was connected to wifi (my mifi dongle on Three Notwork) when using his iphone (on a tesco contract). He didn't realise he subscribed to anything, 4 days later i happen to notice some texts on the MiFi dongle display and find out my Three network account has been billed £4.50 and will be billed £4.50 every following week until i text STOP

I have contacted both Three and Codazone and managed to get the money refunded. Three said they cannot prevent any future Payforit transactions, although they had told me back in Nov2016 that they had blocked Payforit on my account following a similar pop up scam for adult services on my then 11yo sons phone, so it should never have happened again. sees that wasnt the case or they have changed their options and unblocked the **cough** "service"

These Payforit scams are a disgrace to the mobile communications industry. The networks themselves often seem unclear about what they can and can't do to protect you. It is scandalous that the networks are unable to stop these charges. They are acting as payment intermediaries and should be subject to the same rules as apply to bank and credit card accounts, Paypal and the like.
The ability of the different networks to bar these charges is discussed on my website at: http://payforitsucks.co.uk/barring-third-party-charges/
Let me know if anything needs to be changed or added.